Ryan Holcomb | Page 31

After making an appointment 4 days in advance, and even dropping the car off an hour before my appointment time, they still waited an entire day to even look At the car. What's the point of making an appoi dropping the car off an hour before my appointment time, they still waited an entire day to even look At the car. What's the point of making an appointment? If they had looked at the car the day I had my appointment I would've had my car back in time for me to go to work. But a couple hour job took them 2-3 days. The only thing I can praise about my entire experience is the actual mechanic work. I'm just glad my car is back and my problem was fixed, and they even went above and beyond checking my diff fluid for metal particles. However the entire service part was poor. As soon as I pull up to drop off my vehicle the service guy (not the one assigned to my vehicle) told me immediately to give them a 5 star review and I haven't even given them my keys or told him what's wrong with my car. Basically, next time I have a problem with my Ford I'll take the extra 15 minutes on my drive and go to another dealership. I just want to know, what's the point of making an appointment if when I show up at my appointment time my car still has to wait in line as if I was a walk in customer? More

by tcone44 Verified Customer Verified Customer

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Great experience. Your personnel are top notch. All of them were so polite and helpful.. Ford owner since 1964 Galaxy 500 red convertible total owned +15 them were so polite and helpful.. Ford owner since 1964 Galaxy 500 red convertible total owned +15 More

by JUDYKING3870 Verified Customer Verified Customer

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i’ve written a review already, you’ve thank me, and keep sending me these requests…i’ll write another review about how annoying to receive texts, emails & reminders when i leave the service center sending me these requests…i’ll write another review about how annoying to receive texts, emails & reminders when i leave the service center More

by ROBERT@RKMBUILDING.COM Verified Customer Verified Customer

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Don Mast was a great help, as we were on vacation and in a time crunch. He kept in touch with us and even checked in as we were on our way home,, and it was his day off!! Thanks also to Ryan, and Amy,who he a time crunch. He kept in touch with us and even checked in as we were on our way home,, and it was his day off!! Thanks also to Ryan, and Amy,who helped when Don was not working. Tech Dale came in and finished the job when the part arrived, on his day off, getting us on our way home on time. The only complaint we have is that the team had no way to track the part we were waiting for. The part was supposed to arrive Friday, but did not arrive until late Saturday morning. This meant we did not know if we were going to have to make plans to stay longer until the part actually showed up. It seems odd to us that they were unable to track through FedEx or UPS. More

by kingurgio Verified Customer Verified Customer

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Service was great and service guy was great. Service was fast and affordable. I was taken right at my appointment time with no waiting which was great. fast and affordable. I was taken right at my appointment time with no waiting which was great. More

by HJONES9 Verified Customer Verified Customer

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I had a great experience at Walker Ford; Ryan gave me a 5 stars service, he was very helpful, explained me everything, was always nice and professional, I highly recommend him if you need help at Walker Ford stars service, he was very helpful, explained me everything, was always nice and professional, I highly recommend him if you need help at Walker Ford. Sincerely, Marta More

by Martica Verified Customer Verified Customer

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I found the customer service to be exceptional. The guidance provided will result in financial savings to me for repairs than what I would have spent with a competitor. guidance provided will result in financial savings to me for repairs than what I would have spent with a competitor. More

by Pb_bordelon in Verified Customer Verified Customer

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My service experience with Ryan Holcomb was fantastic. Walker Ford always goes above and beyond the call of duty to satisfy their customers. Highly recommended. Walker Ford always goes above and beyond the call of duty to satisfy their customers. Highly recommended. More

by Mike Wickerham Verified Customer Verified Customer

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Dan Victory - best service rep on the planet. Always makes time for customer questions and concerns. Naturally friendly and it shows. Pay raise recommended. Col H makes time for customer questions and concerns. Naturally friendly and it shows. Pay raise recommended. Col H More

by michaelhenchey Verified Customer Verified Customer

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Stacy was very friendly and easy to work with….Mike was pleasant and thoroughly knew his job well….Ryan at service dropped everything to help me when I stopped by pleasant and thoroughly knew his job well….Ryan at service dropped everything to help me when I stopped by More

by LATHAM.CHAD Verified Customer Verified Customer

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