Rylee Hansen
Rylee Hansen at Brent Brown Toyota
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Rylee Hansen | Page 2

Sales Consultant

Brent Brown Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.8
178 Reviews

My name is Rylee Hansen and am from Central Utah. I grew up in a small town and went to Manti High School. I am married and have two beautiful children that I love spending time with any chance that I get. I chose to work at Toyota because the brand truly does speak for itself in standard safety features and practicality. I enjoy working with all types of people and helping them get into the vehicle that is just right for them. Hope to see you soon!

Dealership Experience

6 yrs

Languages Spoken

English English

4.8

178 Reviews

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178 Reviews of Rylee Hansen

May 23, 2023

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Everyone was a pleasure to work with and everything was seamless. We walked in and drove away all within an hour. More

by YUMAFOLKS
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sheldon Williams , Phillip Puckett

May 16, 2023

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We haven’t picked up our vehicle yet so this review is incomplete for now. Maybe ask again once our business is actually complete? More

by YUMAFOLKS
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Recommend Dealer
Yes

Other Employees Tagged: Joel Kitchen , Phillip Puckett

May 13, 2023

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I disagree with market adjustments. I think if that’s what you’re going to do, the price online should reflect that. I absolutely disagree with forcing customers to buy add one like VTR More

by keithsmith81
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Recommend Dealer
No

Other Employees Tagged: Charlie Hook , I don’t remember who did what other than rylee. The dude that offered the window tint wasn’t bad

May 09, 2023

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Rylee was very helpful in getting a car I really wanted with all the specs! I traded in my old car and they made it so easy. I was out of there in under 2 hours. It was quite impressive. Rylee made me More

by Leena
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Recommend Dealer
Yes

Other Employees Tagged: Rick who helps with the window tinting (flexible and great), and the guy who helped me with GAP insurance was amazing!

April 26, 2023

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We had a great experience working with Rylee! She made all of our dreams come true and was able to help us meet our goal for our new car! She did everything she could to help us get the car we wa More

by Hayley B.
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Recommend Dealer
Yes

April 16, 2023

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Always fast, always detailed, knowledge, very accommodating for transportation if the work is going to take longer than a simple wait. More

by tvanderwest
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Recommend Dealer
Yes

April 10, 2023

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I wish I could say as a first time buyer that it was a great experience. But it was actually really awful and I was truly so disappointed and upset with the whole team at Brent brown. I am telling everyon More

by katiemisabell
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Recommend Dealer
No

Other Employees Tagged: Andrew Butcher, Karyn Clement, Shad Rawlings , Kelly Christensen, Larry Terry

Apr 10, 2023

Brent Brown Toyota responded

James & Katie We understand your frustrations and concerns. It sounds like you are experiencing what’s called (Buyer’s Remorse) though, it refers to negative emotions-such as regret, anxiety or guilt-that consumers may experience after buying an item. It’s typically linked to large purchases- like a car or a new home. We completely understand those feelings, and we never want any customers to not be happy with the vehicle they purchased. As a company we have tried to work with you both in finding a solution that would meet your needs. You were unsatisfied with the purchase of your first vehicle and the solutions we were trying to make with that. In doing so you decided to trade that vehicle in for a different one. Whenever you get out of a vehicle shortly after you purchase it, you will naturally have some negative equity. This is due to the fact of state taxes and fees that we as a dealership don’t control, nor do we make any money off of that. The only exception to this, is if you put enough money down upfront to cover those. As you are aware due to supply and demand it has caused everything to increase in pricing. Homes, vehicles, gas, groceries, parts, etc. The numbers you gave on the current vehicle saying that is what you should have purchased it for is wholesale prices. Meaning that is what we as a dealer buy the vehicle for, we then have to put money into vehicles to recondition them and other costs involved. When all is said and done as a dealer we then are in those vehicles more than those wholesale prices you are referring to. We offered to buy the vehicle back from you, but naturally it would be your responsibility to pay the state taxes and fees from not only the first purchase, but the second as well. That is where the difference between what we will buy it for and what your payoff is. Again, we do not control that, but people can take it up with state legislation if they don’t agree with it. We understand why you declined that option. Everything is clearly defined in your paperwork. You had every opportunity to not go through with either of the purchases or try to do additional negotiations. You knowingly signed both vehicle purchase contracts stating you agreed to the legal binding terms. Toyota Customer Service reviewed the case after your complaint and found there was no wrongdoing on our part as well. So I am sure you can imagine that we are perplexed that you would take this to the “internet” essentially trying to revert consumers to do business with us, knowing you signed a legal document not once, but twice and us both times trying to come up with a solution to make sure that you were both happy. In simple terms, not only are you trying to cost us business but it is also looking like you are trying to extort us because of buyers remorse. We are sorry we couldn’t find a solution that would work for you, and we wish you both the best.

March 24, 2023

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Jaleesa and Ryley were great. Very personable, knowledgeable and easy to work with. Working with them was flawless. Josh was very knowledgeable but was late and I had to have h More

by J
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Recommend Dealer
Yes

Other Employees Tagged: Jalessa Roper

March 05, 2023

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Everything exelent thank you I recommend excellent people everybody do good job thank you so much More

by ch_yani
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Recommend Dealer
Yes

Other Employees Tagged: Kelly Christensen

February 27, 2023

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so happy with the experience we had with Rylee! Felt she truly cared that we were happy with everything!! She’s great, we definitely recommend her!! More

by CatherineNelson
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Recommend Dealer
Yes
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