STEVE ALATORRE | Page 2

Everyone I've interacted with has been very friendly, knowledgeable and low pressure most of all. Jordan knows his cars and Steve was able to make me a great deal. The entire time it felt like they were knowledgeable and low pressure most of all. Jordan knows his cars and Steve was able to make me a great deal. The entire time it felt like they were both putting up a good fight for me. More

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Horrible customer service! ! No response from GM Steve Altorre, M Christian West, and M Ilan. Sold my son a car amd promised human Apple Car play to be installed 03/25. Ive l ! No response from GM Steve Altorre, M Christian West, and M Ilan. Sold my son a car amd promised human Apple Car play to be installed 03/25. Ive left several message for all managers with no response and plans to follow through. I have VMs and text stating this is promised and will be done however Steve the GM keeps declining my call. Absolutely horrible customer service, lies, and scam!! Buyer beware More

by Gage Franklin Verified Customer Verified Customer

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Damage to front bumper not listed or detailed in listing or pictures of it. Drove over an hour to come see it, and was told it’s a used car take it or leave it. Still 27k and paid cash, would have liked if or pictures of it. Drove over an hour to come see it, and was told it’s a used car take it or leave it. Still 27k and paid cash, would have liked if they acknowledged the damage in listing. More

by bhancock092907 Verified Customer Verified Customer

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Great experience. Very professional and polite. Steve and his team do a great job placing the customer first. Very professional and polite. Steve and his team do a great job placing the customer first. More

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Too many people that do not tell the truth. The most horrific buying experience ever! Still can not get the GM to call me. The most horrific buying experience ever! Still can not get the GM to call me. More

by matt@thewallacecompany Verified Customer Verified Customer

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Extremely satisfied with the service. Will recommend Lokey to anyone looking to upgrade or purchase a vehicle anytime Will recommend Lokey to anyone looking to upgrade or purchase a vehicle anytime More

by carloshecto12.94.46 Verified Customer Verified Customer

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Everything was very fine as it always has been never any problem with your service. problem with your service. More

by RICK2GG Verified Customer Verified Customer

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Best dealer ever! Excellent service department good stuffs for customers in the customers area while waiting Excellent service department good stuffs for customers in the customers area while waiting More

by juniorrosario626 Verified Customer Verified Customer

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Dealership has amazing employees that always treat customers like family and feel like we are taken care of. customers like family and feel like we are taken care of. More

by mxipoleas1 Verified Customer Verified Customer

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I had a 2015 Nissan rogue that I told old and I was in contact with Loki Nissan and Dino and chancy for a few weeks before I purchased the new vehicle. So they knew I needed a good reliable vehicle for wo contact with Loki Nissan and Dino and chancy for a few weeks before I purchased the new vehicle. So they knew I needed a good reliable vehicle for work I made sure that was clear I still have all the text messages. Well come to find out the 2019 GMC terrain that they sold me has a huge crack in the transmission. They never disclosed it to me I took it to three different mechanics and all three mechanics said the crack in my transmission cannot be just 2 months old every single mechanic said that there was no way that crack wasn't there before I purchased the vehicle. All three mechanics also stayed at the cracks at least 6 to 8 months old. Also I wasn't even going to purchase the vehicle without a powertrain warranty I was told by Dino Vassos quote on quote let me take care of you and I assumed that he put in the powertrain warranty being during the recording they had a warranty package in there while the warranty package was a manufacturer warranty not a powertrain warranty so I was lied to and misled about that I was coached into not asking questions in the recording as well. I feel like they knew what was going on the whole time because I kept asking to look at another vehicle but they ignored me and quote on quote what kept saying let me just take care of you I'll make sure you have a reliable vehicle. Well now I have to pay $4,000 for a new transmission. That is not taken care of a customer. I would never purchase a vehicle from this company ever again in my life. I also see that there are other complaints about this from other customers on the reviews as well. I filed complaints through FTC the highway safety control and I'm going to keep going until this is resolved because like I said they knew that I needed a reliable vehicle they knew my situation they knew I had a family yet I get sold a car that has pre-existing damage without my knowledge. I was sold a warranty that I didn't even want the warranty only covers oil changes and fluid changes when I have free oil changes from Loki Nissan why would I want to buy that when I get it free??? That's why I feel like they coached me into not asking questions because they made sure when I went in that recording room that everything was taken care of. Yeah they were just trying to get me out of there cuz they knew as soon as I left that lot with the vehicle that they were in the clear. But I'm not letting this go. I will speak to the news if I have to and I'll definitely do what I need to do so that Loki Nissan fixes this problem being they knew my situation before I bought the vehicle. More

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