Sajad Noor | Page 12

Very helpful! Christian was great! He was very professional and made our experience a pleasant one! professional and made our experience a pleasant one! More

by caseybatchelder001 Verified Customer Verified Customer

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Every word in this email is true and anyone who wants to verify, please contact DePaula on Central Ave in Albany NY, they can give you my name. I purchased a 2013 KIA Forte with 73,662 miles on it on Septe verify, please contact DePaula on Central Ave in Albany NY, they can give you my name. I purchased a 2013 KIA Forte with 73,662 miles on it on September 30th 2020 along with the top warranty DePaula told me was the best they offered (Advantage Care Smart Autocare) On 10/29/2020 car would not go above 25 MPH. Issue was addressed and warranty company paid invoice. On 11/19/2020 Same issue as before. Issue was addressed and warranty company paid invoice On 6/9/2021 Vehicle suddenly stalled while making right turn, again vehicle would not go above 40 MPH. I was informed that earliest time to bring vehicle in would be 6/21/2021 Left vehicle at DePaula on 6/18/2021 Mileage at 78,257 I have driven this car a total of 4,595 miles. I just picked up my vehicle almost three months to the day that I dropped it off at DePaula. I have never been treated so unprofessionally as I was by this company. Prior to the actual purchase of this vehicle and the “extended warranty”, the people at DePaula bent over backwards and promised me that the extended warranty would take care of any issues I would encounter. I was informed that my engine was shot and when DePaula had car towed across the street to the KIA dealership to have one of their mechanics verify that engine was no good due to an internal issue, I was told I needed to produce proof that I had oil changed within the last 6 months or my warranty would be voided. I produced oil change record and than was told warranty company was willing to purchase a used engine worth $4,000. Unfortunately KIA dealership wanted $6,773.50 a difference of $2773.50 which neither warranty company nor DePaula would consider paying, again, even with my so called wonderful Extended Warranty. From the day I dropped my car off the only answer I received from anyone at DePaula or the warranty company was that no one could help me, no matter who I spoke with on the phone or texted, I got the same answer from everyone. After numerous times of texting my service advisor and being told by him and his supervisors that no one would take responsibility for repairs, even after explaining about my great warranty they offered me, I finally went in personally and spoke with someone who has direct communication with the warranty company and even they said it was absurd the warranty company or DePaula couldn’t or wouldn’t help me out, so again, this gentleman at DePaula said he would look into it and even assured me that if their contact at warranty company could not do anything to rectify this absurd situation, he would go above her head and speak with her supervisor to correct this. After several days I received a text saying there was nothing that anyone could do to help me. So it was very clear that Warranty Company and DePaula expected me to pay and additional $2773.50 even though: A) I had problems with this vehicle almost from the first month of purchasing it. B) I had paid $2,500.00 for the so called “Extended Warranty” that would assure me that if anything were to go wrong, it would be covered. It clearly states in the warranty service agreement under: Powertrain Coverage All internal lubricated parts….are covered. I finally got my vehicle back after walking into DePaula and demanding in a very loud obnoxious tone that my car be fixed and returned to me ASAP. Being patient, polite and understanding got me nowhere unfortunately, it was only after raising my voice did anyone get my car put back together. Oh and I was charged $500.00 for DePaula to put in a used engine with 67,000 miles on it, probably just long enough for the 6 month warranty on the engine to expire. Thanks DePaula for sending me a text asking me to write a brief survey on how everything went with my vehicle. You folks are real aces even though you never stood by one word you said to me. Can you imagine not having your own vehicle for over 3 months due to a car dealerships inadequate responsibility?? More

by RKIERNAN225 Verified Customer Verified Customer

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Depaula was easy to work with. Employees were very helpful and friendly. Everyone was knowledgeable in information and getting the best deals. I was able to work to get my dream car within 2 days! helpful and friendly. Everyone was knowledgeable in information and getting the best deals. I was able to work to get my dream car within 2 days! More

by jadecox8 Verified Customer Verified Customer

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Cordel helped me get my 2018 Equinox and I cannot thank him enough! He was very helpful and friendly! He answered any questions I had and helped me to the best of his ability! I would recommend anyone look him enough! He was very helpful and friendly! He answered any questions I had and helped me to the best of his ability! I would recommend anyone looking for a new car to go see him at DePaula Chevy! Jacqueline was also very nice when showing me all the features my car has! She answered all of my questions and was very helpful! Everyone who helped me in the finance department was also very helpful and nice! Everyone made me feel very comfortable in purchasing my new vehicle! More

by Tayler P Verified Customer Verified Customer

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I had a very pleasant buying experience at DePaula Chevrolet from start to finish. The process was very easy and fast. Allison was very easy to work with, she made the process comfortable and easy t Chevrolet from start to finish. The process was very easy and fast. Allison was very easy to work with, she made the process comfortable and easy to manage. She is extremely personable and anyone lucky enough to work with her will be impressed. Everyone on the floor was very friendly and welcoming. Sajad made the finance portion smooth and straight forward. I never felt rushed or pressured to agree to something I wasn't on board with. Thank you again for everything! More

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DePaula Chevrolet offers a high quality product and excellent service. I only purchase my cars and trucks there. All staff members are friendly and at all times, professional. Dennis Walters is the excellent service. I only purchase my cars and trucks there. All staff members are friendly and at all times, professional. Dennis Walters is the best service manager in the Capital Region. More

by B.WISE Verified Customer Verified Customer

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leased my third truck from this dealership, great service every time, george is a friendly guy and i'm always happy to deal with him every time, george is a friendly guy and i'm always happy to deal with him More

by goodrow_matt Verified Customer Verified Customer

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Jose & Jay were amazing & did everything they could to make sure I was satisfied with the vehicle I was getting & the price point I was at. I would highly recommend DePaula Chevrolet to my friends & famil make sure I was satisfied with the vehicle I was getting & the price point I was at. I would highly recommend DePaula Chevrolet to my friends & family looking to purchase a vehicle. More

by jschultzdeangelis Verified Customer Verified Customer

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Matt DaCosta at Depuala Chevrolet was excellent in helping find the truck that fit me and my budget. When I asked if they would honor my friends and family discount through GM, they were more than hap helping find the truck that fit me and my budget. When I asked if they would honor my friends and family discount through GM, they were more than happy to do so. They were fair and responsive when valuing my trade and eggar to meet my needs. Only down side was they really struggled filling out the bank information for financing through my personal bank. There was a strong sense that they wanted me to finance through them, even though they assured me they couldn’t do better on the interest rate. More

by lenlilley Verified Customer Verified Customer

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Salesman knowledgeable and personsable. Showroom clean snd bright. Unnecessary to write do many words when a few are adequate and wasting by valuable tine to compkete snd bright. Unnecessary to write do many words when a few are adequate and wasting by valuable tine to compkete More

by khenry30 Verified Customer Verified Customer

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