Sam Abdelmesseh | Page 5

Staff was amazing. No pressure or attempt to upsale additional add ons. The time to complete the entire process far exceeded my expectations. No pressure or attempt to upsale additional add ons. The time to complete the entire process far exceeded my expectations. More

by 2HARTS94 Verified Customer Verified Customer

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Mario was cordial, pleasant and knowledgeable. He was rushed because of other circumstances. we had trouble with the military confirmation code that my wife worked on for 2 hours. He did try to He was rushed because of other circumstances. we had trouble with the military confirmation code that my wife worked on for 2 hours. He did try to complete other steps to the sale but its was scattered. because of manpower shortages he had to take care of a internet customer while working with me and that created long waits for completing the deal . After coming out of finance I had to wait for the delivery process about 15 minutes. The Onstar process was a mess. The man who explained how it worked and the different steps had a heavy accent and spoke too fast. Mario tried to explain later. Because of his helping the other internet customer he was rushed and the delivery was fragmented. He seemed over taxed. Mario knew this and asked me to make another appointment for a proper delivery later, which I will do. Its impossible to work two customers at the same time and be fair. I understood this. The person in charge should have elected another salesman to help him. It was not fair to Mario. Because of his efforts i give him credit. However the store and management were less than fair. They did not explain switching from 24 months to 36 mo. terms and I felt like they were taken advantage or tricking me. The next day the internet director and I met and he was wasvvery cordial and sympathetic. He explained the switch completely, and I became satisfied., and he said to call for an appointment and lunch next week.. I like my car and enjoy driving it. Thank you. I did not like the finance portion. He knew I wasn't buying anything so he rushed the process and I didn't feel comfortable enough to take more time with the actual numbers and i missed the switch to 36 mo. term. Thank you. Frank Dopp More

by FRANK1234 Verified Customer Verified Customer

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Amazing professional staff and friendly environment. I had the pleasure of working with Robert Garcia and he made my entire experience from start to finish exceptional I had the pleasure of working with Robert Garcia and he made my entire experience from start to finish exceptional More

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Great service and upfront about the process of buying a car and very knowledgeable about the process car and very knowledgeable about the process More

by t.johnson028 Verified Customer Verified Customer

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Happy with my purchase! Eric was knowledgeable and friendly. He prioritized my interest, offering only what was necessary and in line with my interests. Eric was knowledgeable and friendly. He prioritized my interest, offering only what was necessary and in line with my interests. More

by michellebeans Verified Customer Verified Customer

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We just bought our fourth vehicle from Mark Christopher excellent service and great sales person. Thank you to Edy Lopez that answered all our questions excellent service and great sales person. Thank you to Edy Lopez that answered all our questions More

by BCM167 Verified Customer Verified Customer

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Had some issues with delivery of our least but they set us up in a good rental till we could pick it up. us up in a good rental till we could pick it up. More

by msizemore87 Verified Customer Verified Customer

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I had a great experience at this dealership when I got my new Hummer EV. From start to finish, the process was fast, smooth, and surprisingly enjoyable. I spent time looking at a variety of cars, and the tea new Hummer EV. From start to finish, the process was fast, smooth, and surprisingly enjoyable. I spent time looking at a variety of cars, and the team was incredibly patient while I explored my options—even when I ended up completely changing my mind and going with something I never expected, but now absolutely love. Not only did they get me exactly what I needed, when I needed it, but they also helped me get everything wrapped up in time to pick up my son from daycare—so the process was efficient and painless. JC was especially accommodating throughout the experience, and Sam worked hard to make sure the numbers fit within my budget. The follow-up and customer care after the sale have been excellent as well. I’m a happy customer and would recommend this dealership to anyone. More

by HEATHERLTORRES Verified Customer Verified Customer

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Jason is a Thorough and Honest salesman. He took his time, and helped me get an incredible deal. He took my calls and was even better to work with in person. He took his time, and helped me get an incredible deal. He took my calls and was even better to work with in person. More

by WHITEENTERPRISELLC Verified Customer Verified Customer

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José has been my salesman throughout this process. He’s been nothing but great And has contacted me to make sure that my needs have been met. He’s been nothing but great And has contacted me to make sure that my needs have been met. More

by 777auggie Verified Customer Verified Customer

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