Sam Chau
Sam Chau at Westside Lexus

Sam Chau | Page 22

Financial Services Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.7
487 Reviews
4.7

487 Reviews

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Dealership Experience

7 yrs, 1 mo

Languages Spoken

Cantonese Cantonese

English English

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487 Reviews of Sam Chau

October 28, 2023

Dealership Rating
Employee Rating

Nellie was very helpful and I got the car I wanted with little stress, love my car so far More

by FBANKOLE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nellie Gonzalez

Oct 30, 2023

Westside Lexus responded

We're thrilled Nellie could make your Westside Lexus experience smooth! Safe travels in your new ride!

October 10, 2023

Dealership Rating
Employee Rating

4th auto we have leased or purchased from Westside. Great process, beautiful facility, and Mike Gonzales has been great to work with on all 4. More

by scott_posey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Bissonett, Mike Gonzales

Oct 11, 2023

Westside Lexus responded

Scott, it's fantastic to know you've had consistently great experiences with Mike and the team at Westside Lexus. Thanks for your loyalty over four vehicles!

October 05, 2023

Dealership Rating
Employee Rating

Sam was by far the best financial service provider that I have ever worked with. He is extremely compassionate and is informative without being pushy. I hope I work with him for every future car purchase I m More

by KristinHenshaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Ponce

Oct 05, 2023

Westside Lexus responded

Kristin, it's great to know that Sam provided you with such a positive experience at Westside Lexus. We're looking forward to assisting you with your future car purchases!

October 01, 2023

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Employee Rating

Chong's performance was exceptional! Despite Chong being high in demand when we arrived, she efficiently took care of us. Her meticulous attention to detail and top-notch customer servic More

by jenmorales10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chong Lee

Oct 02, 2023

Westside Lexus responded

We're so glad to know that Chong provided you with top-notch service at Westside Lexus! It's great to see her attention to detail and dedication made your experience enjoyable. We'll be sure to share this feedback with our team, especially the preowned department. Thanks for choosing us, and enjoy your new ride!

September 24, 2023

Dealership Rating
Employee Rating

David was a great salesman to assist with my recent purchase of an RX350. He was patient with all my questions, extremely knowledgeable, not high-pressure, kind and even funny! All of which helped ma More

by renee27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Wasaff

Sep 25, 2023

Westside Lexus responded

Renee, we're delighted to know that David provided a great buying experience for your RX 350 at Westside Lexus. We appreciate the kind words and are here if you have any more questions!

September 21, 2023

Dealership Rating
Employee Rating

I would like to thank Alex and Sam the people who helped me with my car very kind and amazing service. More

by Melissa.M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Gifford

Sep 21, 2023

Westside Lexus responded

We're delighted to know that Alex and Sam provided you with excellent service at Westside Lexus, Melissa. Your kind words are much appreciated, thank you for sharing your experience! Enjoy the new ride!

September 20, 2023

Dealership Rating
Employee Rating

We enjoyed working with both Jeff Margolis and Mark Solomon. They were very helpful, process was smooth, and we'd consider Westside Lexus again. More

by ccooper8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Solomon

Sep 20, 2023

Westside Lexus responded

We're glad to know that Jeff and Mark made your experience at Westside Lexus a smooth one. Thanks for considering us again in the future!

September 18, 2023

Dealership Rating
Employee Rating

Sales managers were the poorest that I've ever dealt with since this was the 4th Lexus that I've purchased. Arrogant and impersonal. Did not leave feeling that they cared less about me as a customer. Always More

by ISABELBENAVIDEZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Adam Nguyen

Sep 18, 2023

Westside Lexus responded

Isabel, I'm sorry to read about your experience with our sales managers. We aim for a high level of customer service and it sounds like we fell short in this instance. Your feedback is important to us as we strive to improve every aspect of the customer journey. Please feel free to reach out directly if you'd like to discuss this further or have any other concerns addressed. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

September 05, 2023

Dealership Rating
Employee Rating

Really friendly and amazing services. Great experience buying the first Lexus car! Edward explained everything to us and helped us to making the best decision. More

by CINDYPAZ93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Edwar Guerrero

Sep 06, 2023

Westside Lexus responded

We're delighted to know you had a great experience with Edward and our team at Westside Lexus. We hope you enjoy your first Lexus, thanks for choosing us!

August 31, 2023

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Employee Rating

The showroom was clean, plenty of showroom cars. Restrooms were clean. Coffee bar a nice touch. More

by jrodbrews
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Nguyen, Rafael Garcia , Michael Boyd

Aug 31, 2023

Westside Lexus responded

We appreciate your positive feedback on our facilities! Thank you for noticing and for leaving Westside Lexus a five-star review.

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