Sam Fakhouri | Page 29

Thank you Alex S. In sales department for your professionalism and assisting us in our needs. You are awesome! Also, thank you Sam in Financing in getting us out swiftly and smoothly. professionalism and assisting us in our needs. You are awesome! Also, thank you Sam in Financing in getting us out swiftly and smoothly. More

by ADBERNAL62 Verified Customer Verified Customer

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Awesome guys. They tried there best in helping me with my truck sale and accessories. I would recommend anyone to them. It’s my truck I bought from them. truck sale and accessories. I would recommend anyone to them. It’s my truck I bought from them. More

by wizardrestorations Verified Customer Verified Customer

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Friendly and helpful sales reps will be going back in the future. Hopefully they fixed their computer system by then. It was a blast to drive off in a new vehicle future. Hopefully they fixed their computer system by then. It was a blast to drive off in a new vehicle More

by BIRD3061 Verified Customer Verified Customer

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The experience was great Alex and the team help me as much as they could to make the deal for the sub that my family wanted so thank you very much much as they could to make the deal for the sub that my family wanted so thank you very much More

by DSALGUERO42 Verified Customer Verified Customer

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People are friendly and very professional.Most especially Mr. Gerald Waters who assisted us in leasing a new GMC Terrain SLE. Everything was so smooth and fast transaction. Mr. Gerald Waters who assisted us in leasing a new GMC Terrain SLE. Everything was so smooth and fast transaction. More

by RODRIGUEZRAUL4579 Verified Customer Verified Customer

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Amazing customer service amazing staff they tried their best to get us the best deals they had, really good experience will be back to get more cars best to get us the best deals they had, really good experience will be back to get more cars More

by Yacoub fakhouri Verified Customer Verified Customer

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Began the process of purchasing a GMC with Jason. He showed me all my figures with my down payment, apr and discounts (gm supplier discount). He then took me to the Chevrolet building to begin paperwork showed me all my figures with my down payment, apr and discounts (gm supplier discount). He then took me to the Chevrolet building to begin paperwork. This is when things went down hill due to the manager. After filling out pre qualification paperwork, I waited for financing. The manager received 2 call from other customers and one dealer about the truck I was purchasing. The manager then decided that he would no longer honor the deal we had made and sent Jason to inform me, that bc he received other interest he no longer felt like allowing me to use my gm supplier discount which was already plugged into our agreed upon numbers. I was informed his reasoning for this was that I had too good of a deal and he could make more money off someone else. Now I understand I had a good deal but my supplier discount did not come out of Mark Christopher’s pocket directly. This was purely a manger that just wanted to pad his numbers and make more money off of me. I believe this to be highly unethical after I had agreed in terms with Jason. Even when frustrated I offered to split the difference with the manager and only take 1500 of the discount. Apparently the manager did not like that idea haggled with me over $200. Your sales manager actually took the time to haggle with someone purchasing a $70000 truck over $200. And this was after he decided to pull away my discount your team agreed to. In my opinion this is horrible customer service by the sales manager and for that reason will most likely never come back to Mark Christopher. But wait it gets worse.. I was told by Jason that he would deliver my truck later that day after the LPO parts were installed. Around 430pm (3 hrs later) I Received a call from Jason to inform me that they did not actually have any of my parts and he would deliver my incomplete truck by 5. I’m sorry incomplete truck? I spent all that money, got ripped off by the sales manager and was haggled with over $200 for a truck that now tour telling me is incomplete and I’d have to wait a week to get the rest of it? What horrible customer care you guys have. Why wasn’t I told any of this before I left? I could of taken the incomplete truck home myself? What a disgrace of a sales team that gm has on display at Mark Christopher. More

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Great service! Couldn’t get things done during Detroit strike, then pandemic hit us. MC honored everything we had to wait for and did a great job. Ty to Jackie n manager for remembering us strike, then pandemic hit us. MC honored everything we had to wait for and did a great job. Ty to Jackie n manager for remembering us More

by kettasg44 Verified Customer Verified Customer

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Was quite happy with my whole experience. I was able to lease a 2020 Encore and returned my 2017. Got a deal that couldn't be beat. JT did great job. lease a 2020 Encore and returned my 2017. Got a deal that couldn't be beat. JT did great job. More

by QUEPASTA4U Verified Customer Verified Customer

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I really like dealing with JT and Sam! This was my second time leading a car here! I’ve dealt with Sam both time and really liked him he did his job very nicely. And JT made getting into my second lease easy time leading a car here! I’ve dealt with Sam both time and really liked him he did his job very nicely. And JT made getting into my second lease easy, he was very personable, and did his job well. Will deal with Mark Christopher again in the future, and will recommend to Friends and Family! More

by GARGOYLE40 Verified Customer Verified Customer

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