Sam Hall | Page 3

Mike and team were extremely helpful and provided great objective advice on the right Jeep Wrangler for me. The team readily negotiated a win-win price point. Further, everyone went out of their way to ac objective advice on the right Jeep Wrangler for me. The team readily negotiated a win-win price point. Further, everyone went out of their way to accommodate my schedule, staying late past closing to help finish the deal and get me oriented. I never felt hurried or pressured. Great experience overall - I'll be sendi folks their way. More

Helpful 0

Report | Print

I just had a great experience purchasing a new car at Criswell Jeep. Wanted to pass along my thanks to the entire Crisswell staff for their professionalism, knowledge of product, attentiveness, and inv Criswell Jeep. Wanted to pass along my thanks to the entire Crisswell staff for their professionalism, knowledge of product, attentiveness, and inviting atmosphere. They were supportive of my needs and adeptly answered the endless set of questions I posed to them. Stop by and say hello to Sam Hall, Mike Long, Carl W, and the enitre sales team at Criswell. They are ready, willing, and able to address all your questions and provide advice/opinion in support of your quest. Oh, and did I say they know everyone wants a fair price... Highly Recommended! More

Helpful 0

Report | Print

Sam Hall is a delight to work with. I bought 3 cars in 3 years from him. the price is fair and the transactions are quick and easy. years from him. the price is fair and the transactions are quick and easy. More

Helpful 0

Report | Print

After having a terrible experience at another dealership, I reached out to Rhonda Duncan to inquire as to a certain vehicle they had in stock. I explained, I wanted a straight forward sales experience. R I reached out to Rhonda Duncan to inquire as to a certain vehicle they had in stock. I explained, I wanted a straight forward sales experience. Rhonda was prompt, professional and very honest during the entire transaction. Sam Hall, the General Sales Manager, met with me to evaluate my trade-in and gave me a very fair price without having to haggle. With these things agreed on, I left a deposit on the vehicle. During the next few days, Jeff Duncan helped me beat the loan rate offered by my bank, and was available for any questions or concerns I had. On Saturday we came to pick up the new Jeep, and it was all washed, gassed and ready to go. The sales paperwork was a quick and easy process. Rhonda spent time hooking up my phone to the Jeep and showing me how to use its features. Other salesman who were not part of my transaction, came up to congratulate me on my new Overland Summit, and were very friendly each time I was in the showroom. I have bought cars from Mercedes, BMW and Volvo, and this was by far one of the best sales experiences I have had. Additionally, my new Jeep is AWESOME! I would HIGHLY recommend this dealer to anyone in the market for a new vehicle. I drove and hour to give them my business and would again. More

Helpful 2

Report | Print

My car was rear-ended and totaled last week, so I needed to buy a new car asap. It was my first time doing so, so I was unsure of myself and anxious about the process, decision, etc. I new I wanted a jeep l to buy a new car asap. It was my first time doing so, so I was unsure of myself and anxious about the process, decision, etc. I new I wanted a jeep liberty, and visited another dealership in the area first. The sales consultant there was not friendly and acted like he was annoyed with my questions and that I wasn't sure what I wanted/could afford. I found a jeep there that I liked but it was not the color I wanted & they tried to convince me to buy it anyway... But did offer a good deal that fit into my budget. I came to Criswell after that, late on Tuesday night, where I met Leon. He was high-energy and excited and told me that "no question is a stupid question" which made me feel better. We picked out a jeep that I LOVED and test drove it, and I was prepared to buy it that night. Unfortunately the finance rate Jackie initially got was higher than I expected and I was disappointed and felt like I couldn't decide right then. Sam then came and offered a further discount & Jackie said she would try to get a better rate for me in the morning (it was 10pm and they all stayed there to help me). I knew that they were all on my team, helping get me into the jeep that I loved. Leon & Jackie both followed up with me promptly the next day. Jackie worked really hard to find me a lower rate, and with the price Sam came down to, I was able to purchase the jeep today. Leon was really the best - he made me feel comfortable and was so happy to see me & made me feel like I was his only customer. He went above & beyond to make sure all my questions were answered & that all my needs were met. I would definitely refer anyone looking to buy a car to him. I know he is relatively new to the dealership but you would never know- he was knowledgeable and professional & seemed like he has been doing this for years. The only negative is how lengthy the whole process was from start to finish. But I have heard that car-buying in general is a long process so maybe it's just the norm... Not sure since it was my first tine doing this. More

Helpful 0

Report | Print

Worst operation of all time. Did not follow thru on written promises, Documentation dome incorrectly, Did not supply Vehicle with proper options. Not hones about their "policies and procedure" sine the written promises, Documentation dome incorrectly, Did not supply Vehicle with proper options. Not hones about their "policies and procedure" sine they did not seem to know what they were, Feel I got screwed, just for doing business with them. Never will buy or recommend them to anyone ever. Watch out or take your attorney. Since even the written docs mean little to them. More

Helpful 2

Report | Print

I recently helped my daughter buy her first new car. We couldn't be happier with the process from start to finish. It was a great, no hassle, no pressure experience from everyone we encountered at Criswel couldn't be happier with the process from start to finish. It was a great, no hassle, no pressure experience from everyone we encountered at Criswell. My daughter is very happy with her new Jeep Compass and I can't say enough about the professional, cordial service provided by all involved. I would highly recommend Criswell to anyone in the market for a new vehicle! More

Helpful 2

Report | Print

We liked that there was no high pressure sales tactics. We communicated to Mr. Jeffries that we were not in a hurry to decide. We test drove the two door and the four door and the staff were extremely help We communicated to Mr. Jeffries that we were not in a hurry to decide. We test drove the two door and the four door and the staff were extremely helpful both times. Mr. Jeffries made sure we were aware of all our options to ensure we were getting what we wanted. We am not pleased with the financing terms. I think you can do better with outside vendors. WeI would definitely recommend the dealership to others. More

Helpful 1

Report | Print