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Sam Waddell
645 Reviews
I HAVE AN ARRAY OF SPECIAL SKILLS I HAVE LEARNED OVER A LIFETIME OF WORKING SERVICE. I CAN SAY THE ALPHABET BACKWARDS & TIE MY SHOES IN THE DARK.
Read moreDealership Experience
5 yrs, 4 mos
645 Reviews
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645 Reviews of Sam Waddell
September 29, 2025
With my CRV being a 2024 I didn’t expect to have issues with it right off the bat, however, the sunroof was leaking and the left driver side mirror was having issues as well. They were quick to get me an a with it right off the bat, however, the sunroof was leaking and the left driver side mirror was having issues as well. They were quick to get me an appointment scheduled and took maybe an hour and a half- both appointments. (One for the sunroof and then one for the mirror since they had to order the part) the gentleman at the very first desk, I believe his name was Sam…VERY nice and professional. Been a HK client for 4 years, will continue doing business with HK for cars to come! More
by alizbethg
Verified Customer
September 27, 2025
We have an odd clank/thunk sound that just can’t be found. Technician went for a ride with me , heard the sound and tried to silence It. I was then told they’d have to see who would pay for it ultim found. Technician went for a ride with me , heard the sound and tried to silence It. I was then told they’d have to see who would pay for it ultimately being covered by the dealer but still there. Just an annoying sound on our 2025 Honda Pilot Black Edition. More
by Twoj238
Other Employees Tagged: Service Tech tried his best to find the sound!
September 22, 2025
Prompt courteous service. I was told scheduled service may take Longer than anticipated due to internal issues, but the car was ready before the original estimate. I was told scheduled service may take Longer than anticipated due to internal issues, but the car was ready before the original estimate. More
by laurieilles
September 20, 2025
I'm not happy because I signed as a guarantor and they put me first without my permission. put me first without my permission. More
by cardenasmaria569
Other Employees Tagged: Todd Rohrssen, Joe Valente, Rodney Porter, Martin Silva, Kevin Zatz
September 19, 2025
They are the BEST! Sam our service consultant is so helpful & accommodating. Thank you for always helping us get the best possible service for our multiple cars!! Sam our service consultant is so helpful & accommodating. Thank you for always helping us get the best possible service for our multiple cars!! More
by dduckett159
September 18, 2025
Quick appointment. Rodney was very helpful with my questions. Washed the car per my request. Rodney was very helpful with my questions. Washed the car per my request. More
by RKOSKI666
Other Employees Tagged: Todd Rohrssen, Joe Valente, Rodney Porter, Martin Silva, Kevin Zatz
September 08, 2025
This dealership is incredibly unprofessional, and frankly unsafe. The service center isn’t as big of an issue as the dealership is but i was deeply disappointed with my entire experience. The lack of safety unsafe. The service center isn’t as big of an issue as the dealership is but i was deeply disappointed with my entire experience. The lack of safety measures could’ve ended very poorly for me and there was a HUGE lack of understanding and sympathy on their end. I will never step foot in this dealership and will never recommend it to anyone. More
by Abbc
August 30, 2025
Service went well, the intake person by the maintenance reception needs some customer service 101. Also when trying to obtain my car after service I have to go around the parking lot to find it after a w reception needs some customer service 101. Also when trying to obtain my car after service I have to go around the parking lot to find it after a while of circling around it was way buried way behind all other parked cars & have to wait again until they move all the cars out of the way. Overall service was great but poor customer service! More
by cmilanpt91
