Samantha Horne

My experience was variable. I went many dealerships exploring new vehicles. The second time I went to Herb Chambers was my intent to purchase; I was quickly discouraged by the s I went many dealerships exploring new vehicles. The second time I went to Herb Chambers was my intent to purchase; I was quickly discouraged by the salesman who approached me who did not listen to a word I said. He continued on his path as a pushy salesman. If I knew his name I would not even rate him. Walter witnesses the entire encounter and saw how disappointed I was and apologized for my experience. He took the time to ask me what I was looking for and how he could help. I went back the next day (3rd time at this dealership), only to deal with Walter himself, He was kind and work very hard to understand my needs. In the end I was very happy with Walter and my vehicle. A shout out to Dimitri who pushed along the delivery after I called him explaining that I was told I could not collect the vehicle for 4 days later. The vehicle was less than 30 miles away and the manager on site did nothing to make it happen. I sent an email to the other manager Daniel Bortolussi who didn't even respond. The guy that offered the extended warranties was extremely pushy and did not listen to a word I said, he continued pushing and rearranging his sentences to convince me to purchase something. Other people along the way with phone calls and such were very nice and approachable. I have not had a full experience with the service department. Let's hope they listen and take care of my vehicle as if it was their own. I would recommend this dealership but would suggest, if you don't click with the salesman, you are with, find someone else who is willing to listen. Walter was awesome! More

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I have purchased 6 vehicles from Herb Chambers Toyota of Auburn, and have experienced nothing but professionalism, respect, and excitement each time. Their sales team takes great care of you and makes sure Auburn, and have experienced nothing but professionalism, respect, and excitement each time. Their sales team takes great care of you and makes sure you drive away happy! More

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Met with Matio who i was referred to by a friend who also purchased his vehicle through him. Since day one was nothing but great! Helped me find my perfect car in my price range, went there for a used car an purchased his vehicle through him. Since day one was nothing but great! Helped me find my perfect car in my price range, went there for a used car and left with brand new one with lower payments. I am one hapy girl!! Can't thank you enough!!! More

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Ryan Mclellan has sold me 2 cars within 3 months and streamlined the process to make it both easy and quick. He communicated with me daily every step of the way. He is 1000% more knowledgeable about wha streamlined the process to make it both easy and quick. He communicated with me daily every step of the way. He is 1000% more knowledgeable about what he is selling than anyone else I’ve ever worked with. I specifically continue to choose Auburn Toyota both because of their fair negotiations and because of Ryan! Ryan is not just there to sell you a car, he cares about building lasting relationships. More

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Very happy with Herb Chambers. They were willing to use one of their vehicle allocations to request the build I wanted and have it sent right to their dealership. John Barron was m They were willing to use one of their vehicle allocations to request the build I wanted and have it sent right to their dealership. John Barron was my primary contact but many more of the team were involved and all pleasant to deal with. From the initial phone call to driving the new truck home was a pleasant experience. Andi, Brian, Lauren, Ryan, Samantha, and TJ, thank you for your part of the overall transaction as well. More

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Polite, knowledgeable, and friendly people throughout the dealership. I felt very comfortable working with them. dealership. I felt very comfortable working with them. More

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My first Toyota experience has been outstanding, facilitated expertly by Marque Hoenig at Toyota Herb Chambers. The transition from sales to delivery was seamless. I am extremely pleased with the ne facilitated expertly by Marque Hoenig at Toyota Herb Chambers. The transition from sales to delivery was seamless. I am extremely pleased with the new 4-Runner. Thank you very much. - Ryan More

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My experience here was awesome from my very 1st email to them in regards to purchasing a new 2025 RAV4. Excellent responses from start to finish and even after the sale. The parts Department(Patrick) an them in regards to purchasing a new 2025 RAV4. Excellent responses from start to finish and even after the sale. The parts Department(Patrick) and the Service(Kevin) department also get a 5 star rating. ALL of my interactions with anyone I spoke to, emailed or called was handled with 100% professionalism. Special shout out to Chandler, my Sales Professional. Samantha, Lauren and TJ from Management. Shawn and Chris from Finance. And last but by no means least, GM Dan Bortolussi. I don’t know all the names of who I dealt with, but everyone has been awesome! Looking forward to saying hello to all these folks on return visits to parts and service and future new car needs. More

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Very professional , informed, & pleasant staff. Clean, comfortable dealership & service area. From the beginning of my car search, I was impressed by the staff at this dealership. Clean, comfortable dealership & service area. From the beginning of my car search, I was impressed by the staff at this dealership. More

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Luis the sales representative was great to deal with ! The sales manager not so much but the general manager and finance manager were also good to deal with ! Good inventory and selection ! The sales manager not so much but the general manager and finance manager were also good to deal with ! Good inventory and selection ! More

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