Samantha Horne | Page 2

From introduction to delivery our experience was good. The vehicle we wanted sold. But for 1k more we upgraded and even got the color we wanted. Thank you Hannah, Mateo & Stephan. We'll have many miles of The vehicle we wanted sold. But for 1k more we upgraded and even got the color we wanted. Thank you Hannah, Mateo & Stephan. We'll have many miles of Enjoyment in our new Tacoma 4x4 Thank you, The Wagners More

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Chandler did a very ,very good job. He had all the right answers from all my questions that was asked ,he went out of his way to make sure I was happy.All the other people from the start He had all the right answers from all my questions that was asked ,he went out of his way to make sure I was happy.All the other people from the start to the end was very helpful and made sure I was happy a long the way of my purchase..thank you to all that helped me...Good company,,,good employees.. More

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Great dealership with very professional staff . Made process a pleasure! Derek was very easy to work with ! Made process a pleasure! Derek was very easy to work with ! More

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Never have to wait long for scheduled maintenance. Sales and service are both fast, efficient and fair . Sales and service are both fast, efficient and fair . More

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Complete professionals from general manager to lot personnel..Marque l fantastic very thorough in explaining technology in the vehicle personnel..Marque l fantastic very thorough in explaining technology in the vehicle More

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My initial interactions with the Internet Department at Herb Chambers Toyota of Auburn were helpful and quick, with the staff very efficient in assisting me in identifying an available vehicle that matched Herb Chambers Toyota of Auburn were helpful and quick, with the staff very efficient in assisting me in identifying an available vehicle that matched what I was looking for, so kudos to them. However, once I transitioned over the main sales department then onward to finance and later delivery of the vehicle, it was less than ideal. I made an appointment with a specific person for a test drive after working out details for a purchase. Upon arrival at the dealership, I was told that the person I was to meet was unavailable and I was passed off to another salesman who was new to the company and had not been given any of my information or preferences in advance, so it felt like a waste of time re-going through all those details with the new salesman. After signing the contract for the purchase, follow-up communication was poor, in that e-mails were not responded to timely. After I made several requests to both the salesman and the finance department to update their phone number in their system, they still would call an incorrect number to attempt to reach me (even though I stated that e-mail communication was preferred). Upon completion of the purchase, I arrived to take delivery of the vehicle to find it was unwashed after having sat outside for several days, it had not been charged to allow for EV use, and after driving away discovered that several systems requiring initialization/calibration (memory seats, backup camera) had not been completed and the tires were not properly inflated. For a $50,000 vehicle with an added dealer markup due to demand, this was very poor. Additionally, a purchased protective clear "bra" coat that was to have been applied pre-delivery was not completed. I ended up cancelling it; processing of the refund for that purchase took several e-mails and well over a week to get processed. Overall, even though this dealership is some distance from my home, if I would have had a good experience it is likely I would have gone the extra distance to them for service, possible future purchases, etc. However, I am unlikely to do so given my lackluster experience. Thankfully, I absolutely love the car, and the local Toyota dealership closer to my home has straightened out the neglected pre-delivery issues for me at no charge. More

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Beware! Toyota of Auburn told me they would not honor their internet price. I had a quote emailed directly to me same day. They then said (Jillian Fuller) they were adding a $3000 markup. This is decepti their internet price. I had a quote emailed directly to me same day. They then said (Jillian Fuller) they were adding a $3000 markup. This is deceptive marketing. More

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This dealership is very very customer oriented. Extremely attentive to me and answered all my questions in a timely manner. I would suggest them to everyone I know for a great car buying experience. attentive to me and answered all my questions in a timely manner. I would suggest them to everyone I know for a great car buying experience. More

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Vu, our salesman, was excellent. I cannot recommend him enough. Very efficient, was always accessible, and never felt pushy. 5 stars. We are at the end of our sale and highly recommend him. enough. Very efficient, was always accessible, and never felt pushy. 5 stars. We are at the end of our sale and highly recommend him. More

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Very thorough. Ultimate in professionalism.I would recommend this dealership over all others. After all, You don’t just buy a car, you buy a dealer. recommend this dealership over all others. After all, You don’t just buy a car, you buy a dealer. More

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