Scott Burk
Scott Burk at Klaben Ford Lincoln of Warren
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Scott Burk | Page 11

Service Advisor

Klaben Ford Lincoln of Warren

3853 Youngstown Rd.
Warren, OH 44484

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4.8
394 Reviews

Scott Burk Service Advisor Klaben Ford Lincoln of Warren sburk@klaben.com (330)369-4444 X174 Visit Us at www.klaben.com The Klaben Automotive Group’s mission is to be a premier automotive enterprise, driven by the customer, committed to excellence, and providing value to our customers, team members, partners and communities.

Dealership Experience

14 yrs, 1 mo

Industry Experience

14 yrs, 1 mo

4.8

394 Reviews

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394 Reviews of Scott Burk

March 22, 2022

Dealership Rating
Employee Rating

I never have plans to shop for a car anywhere else. Fantastic service at Klaben’s. More

by Klabenhappy19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 25, 2022

Klaben Ford Lincoln of Warren responded

Hi, we are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us!

March 10, 2022

Dealership Rating
Employee Rating

Klaben Ford Lincoln of Warren never disappoints and the Service Center is superior to any other I have used in my life. The gentleman talk to me honestly and always try to explain and get me the best deal More

by Bedeet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Johnson, John Renier, Albert Collins , Ben Williams

Mar 12, 2022

Klaben Ford Lincoln of Warren responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

February 25, 2022

Dealership Rating
Employee Rating

The service team always provides exceptional attention to details and professionalism. Their attitudes are positive and they treat every customer equally. I would recommend them above any other dealership. More

by Daniel Daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Johnson, John Renier, Albert Collins , Ben Williams

Feb 27, 2022

Klaben Ford Lincoln of Warren responded

Hi Daniel, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

February 15, 2022

Dealership Rating
Employee Rating

Timely acknowledgement of my arrival. Good eye contact. Quick turnaround time. proper explanation of service and pricing. More

by mclainpat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Urbania

Feb 17, 2022

Klaben Ford Lincoln of Warren responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 14, 2022

Dealership Rating
Employee Rating

Excellent service with professional experience. Employees are friendly and direct to the right choices of needs More

by CJHOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stacey Dennis, John Renier, Kenny Goss , Natalie Burk, Chris

Feb 15, 2022

Klaben Ford Lincoln of Warren responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

February 10, 2022

Dealership Rating
Employee Rating

Ben was very courteous and knowledgeable. He kept me informed of the service provided. I have dealt with other service department personnel in the past and received the same courtesy. More

by VGSATTERTHWAITE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Renier , Ben Williams

Feb 13, 2022

Klaben Ford Lincoln of Warren responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

February 08, 2022

Dealership Rating
Employee Rating

Will not honor tire warranty that was purchased with my new vehicle. 80,000 mile Michelin tires that needed replaced after less than 30,000 miles. Will not go back for any service or to buy a new vehicle. More

by BARNY6471
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Ben Williams

Feb 09, 2022

Klaben Ford Lincoln of Warren responded

Thank you for your candid feedback. We apologize for your unsatisfactory experience relating to your tires. We value your business and your long term relationship with Klaben. We would welcome the opportunity to discuss the situation further with the hopes of achieving an acceptable and agreeable resolution for you. While the road hazard insurance on your tires does not cover tread wear and the original equipment tires provided by the manufacturer do not come with a tread wear warranty, we believe we can come together on a mutually agreeable solution. Feel free to call me at (330)369-4444 Extension 112. Again, I apologize for your dissatisfaction. Mike Klaben Sr.

Feb 09, 2022

BARNY6471 responded

Apparently the issue has been resolved by your response. I am wrong for assuming that tires should last more than 30,000 miles, thus no warranty. Thank you for your response to my issue. I still will not be back because you probably won't be able to meet my expectations about the tires. Sorry to have bothered with such a petty problem.

Feb 10, 2022

Klaben Ford Lincoln of Warren responded

Your feedback and all customer feedback is not a bother, it is a valuable tool used to help our team do better.The invitation to call and discuss a resolution is still open. Either way, we respect your decision.

Feb 12, 2022

BARNY6471 responded

John Renier called me to work out a satisfactory resolution about the tires. Called Michelin to resolve the problem. Received 4 Yokohama 60,000 miles tires for approximately $35.00 by using Fordpass points and tire warranty. He went well above and beyond to resolve my issue. It is greatly appreciated by me. Klaben is lucky to have an employee who cares about his customers and takes the time to help as much as possible. Thank you John.

February 04, 2022

Dealership Rating
Employee Rating

Everyone was very kind and courteous. All of my questions were answered. It was a busy time when I was there, but I do wish my car would have been washed before it was brought back to me.... More

by MD126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 07, 2022

Klaben Ford Lincoln of Warren responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

February 01, 2022

Dealership Rating
Employee Rating

I am always pleased with the service received at this dealership, although I wish I could make an appointment for service. More

by BABP2800
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 04, 2022

Klaben Ford Lincoln of Warren responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

January 25, 2022

Dealership Rating
Employee Rating

Love the service guys and the cashier was awesome!!! clean and friendly environment. Would recommend. More

by DMCDOUGAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Johnson, John Renier, Albert Collins , Ben Williams

Jan 27, 2022

Klaben Ford Lincoln of Warren responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Thanks again for the recommendation, and have an amazing day!

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