Scott Burk
Scott Burk at Klaben Ford Lincoln of Warren

Scott Burk | Page 11

Service Manager

Klaben Ford Lincoln of Warren

3853 Youngstown Rd.
Warren, OH 44484

Contact Me
4.7
448 Reviews

Scott Burk Klaben Ford Lincoln of Warren sburk@klaben.com (330)369-4444 X170 Visit Us at www.klaben.com The Klaben Automotive Group’s mission is to be a premier automotive enterprise, driven by the customer, committed to excellence, and providing value to our customers, team members, partners and communities.

Dealership Experience

16 yrs, 6 mos

Industry Experience

16 yrs, 6 mos

Languages Spoken

English English

4.7

448 Reviews

Write a Review

448 Reviews of Scott Burk

May 10, 2023

Dealership Rating
Employee Rating

Well I just rated the service dept which is impeccable! I've bought 3 cars from here since 2008 and wouldn't go anywhere else. More

by SASSYSAD2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Renier

May 10, 2023

Dealership Rating
Employee Rating

Well I just rated the service dept which is impeccable! I've bought 3 cars from here since 2008 and wouldn't go anywhere else. More

by SASSYSAD2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Renier

May 09, 2023

Dealership Rating
Employee Rating

Thank you mike Klaben for digging deeper into my problem with my computer system on my f350 More

by MRPLOGISTICS48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Renier

April 13, 2023

Dealership Rating
Employee Rating

Service can’t seem to find the problem with my gps/radio. And backup camera More

by MRPLOGISTICS48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Albert Collins , John Renier

Apr 13, 2023

Klaben Ford Lincoln of Warren responded

Thank you for responding. We apologize for the failed repair attempts on the items you described realting to your truck's center screen. Per our conversation, we sincerely appreciate you returning for service next week to give us the opportunity to dig deeper and get the issues resolved. We apologize for the inconvenience and appreciate your patience.

March 24, 2023

Dealership Rating
Employee Rating

My experience with Klaben ford has been excellent. Whether I am there to lease or purchase a car or having my car serviced I am treated as family. Any questions I have are always addressed and I feel More

by Millie/BobbiJo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Johnson , M. Jason Craft, John Renier

Mar 27, 2023

Klaben Ford Lincoln of Warren responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

March 15, 2023

Dealership Rating
Employee Rating

The staff at this dealership were all very friendly, professional and knowledgeable about their products . More

by raystk
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2023

Klaben Ford Lincoln of Warren responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

March 08, 2023

Dealership Rating
Employee Rating

Always very helpful and kind. The extra car wash after means alot to all your customers! Forever a Klaben fan! More

by tev711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Albert Collins

Mar 11, 2023

Klaben Ford Lincoln of Warren responded

Hi, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

March 02, 2023

Dealership Rating
Employee Rating

No Lincoln loaner avail. Loaner car was dirty. Driver 15-20 min late. Service delayed because dealer hybrid electric charger wasn’t working which was main reason for service More

by gjfacemd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Albert Collins

Mar 02, 2023

Klaben Ford Lincoln of Warren responded

Thank you for taking the time to provide feedback. We apologize for the poor experience you have described. We failed to provide an acceptable level of service, no excuses. We take your feedback seriously and review your specific comments with the approprate members of our Team. We strive to provide the best customer experience, your feedback helps us focus on areas where we can improve. Again, we apologize for falling short of your expectations. We value your business and hope for the opportunity to regain your confidence in the future.

February 10, 2023

Dealership Rating
Employee Rating

I could have gotten tires at a cheaper price elsewhere but I trust this service center. More

by NANA1B58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Niall McGee

Feb 12, 2023

Klaben Ford Lincoln of Warren responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 31, 2023

Dealership Rating
Employee Rating

As usual, the service department staff was pleasant and expedient in checking in the vehicle. The work was done on a very reasonable timeframe and a status report of normal maintenance issues was provided. More

by Rwilliams92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Albert Collins, Niall McGee , M. Jason Craft, John Renier

Feb 03, 2023

Klaben Ford Lincoln of Warren responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford of Warren. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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