"Carlton. But this guy fixed my problems and got my car..."
Carlton. But this guy fixed my problems and got my car clean am very thankful Cary Eckhardt .
Ps I love my car
I bought the car of my dreams not quite 2 months ago from this place had a ok experience in the sales department. So bought the best of the best extra warranty they had Too . I used to live Greenville so I had many friends that had told me this is the place to go and a few that goes back about every 2 years to get there cars upgraded. So before I drove away the sales people and I discovered that my sunroof would not open and my Warranty covered a Ceramic coating for my paint and some kind of protective for my seats where the blue Jean material would not stain . So we set up a appointment to get it fixed I also found a few other things I wanted fix per the warranty. Not a big deal. Right! Boy was I mistaken I got my car back sunroof works other things have been fixed but my car is a mess Stains on my seats I have pen marks on my seat , finger prints everywhere like some little child went all of my car and put their hands all over the place ( I don’t have a child ) car doesn’t look like it was wipe down or any kind of coating was put on any where . Plus I found damage in my trunk and looks like water had leaked in ( was not there when I brought it in ) where someone did not close it I guess . I am more then upset at this point. Plus they had my car for 4 weeks. It was just supposed to be a-week no one even called or communicate with me that it was gonna be more than a week I had to call several times find out this. Week after week I was told your part is not in it will be in this coming Wednesday then the next Wednesday then so on. Yea they fixed it lol. I expected so much more from a dealership like this at least they could have could treated me like Century BMW . They Communicate with me let me know what’s going on with my car also they put me in another x5 . Not Carlton they put me in a Nissan Altima the worst car in gods creation . Then they put me in there Version of a Honda Civic (A220) Not feeling that luxury experience Carlton Motorcars . I’ve had better experience at a Kia dealership. I have included pics of my car of the mess . Below do not but a car from here or use there service department. Wish I looked at reviews before going here on Yelp !
"I was so very pleased with the service department that I..."
I was so very pleased with the service department that I did not hesitate to purchase my new 350S class. Phillip was courteous, knowledgeable and extremely professional. I know I am in good hands.
"Love Carlton Motor Cars! "
Third Mercedes from this dealership, second from Tyrone Chapman. White glove treatment every step of the way! And that’s hard to do during Covid-19 pandemic! Just charming! (Love my team in the service department too!) Tyrone is such a fantastic salesman, always makes me feel special! Greatest smile too! A special shoutout to Matthew for teaching this old gal new technology with kindness and patience. My husband is a hard nut to crack when haggling but he and Tyrone battled it out with smiles! Just a lovely experience all around!
"Todd Thayer is an excellent choice when at Carlton . He..."
Todd Thayer is an excellent choice when at Carlton . He is efficient ,friendly and very well versed in Mercedes . The best sales associate yet ....thank you
"Absolutely love this car. It’s everything I wanted and..."
- Maram Farhan
Absolutely love this car. It’s everything I wanted and more. Great customer service. Definitely recommend this dealership for future car buyers. I will be returning for another Mercedes from this dealership.
I have been a customer of Carlton Motor Cars for 25 years. Robin has been the best. Ms. Heather Carlton, owner, treats me like family. The Service Dept is the best in the business. Should you be in the market for a beautiful Mercedes-Benz, please put Carlton Motor Cars on top you your list and ask to see Robin Rollins!
C. Homer Rose III
"I just want to say Todd and his coworkers are very..."
I just want to say Todd and his coworkers are very professional. And Todd knows his product very well. My wife bought a SUV and I bought a car.
"I just purchased my third Mercedes from Carlton Mercedes...."
I just purchased my third Mercedes from Carlton Mercedes. This dealership goes above and beyond to make your car buying and wonderful easy experience...I really enjoyed working with Tyrone, he was patient, kind and very knowledgeable about the car and explained everything
The entire staff was extremely pleasant and great to work with. Todd, the sales representative that worked with me kept me very informed while trying to locate the exact vehicle that I was looking forward. He was willing to stay after hours to finalize the purchase and facilitate the delivery. This was our first purchase from Carlton. It truly was a Great Experience!!
"A Great Experience Time 2"
- The Shooting Star
We have purchased two new cars from Carlton Motorcars over the last 3 years, and both experiences were great. The ordering and purchase process went smoothly, but what really stands out is the patience and attention during the delivery and orientation process. For my most recent special order purchase, I was already very enthusiastic to pick up the car, and working with Robin for the delivery process made it even more fun than I expected. The team at the dealership is friendly and very approachable. I have also found a patient, knowledgeable, and helpful service department, especially Scott Gordon. After 25 years in the Greenville area dealing with some terrible experiences on the "motor mile" of Laurens Road, the team at Carlton stands out and is worthy of the Mercedes-Benz star outside their dealership.