Scott Knuepel

Worst car buying experience I have ever had In my life. It was a an absolute deception on their part. They miss represented the car. Two days after I bought the car I discovered the ECU had been keyed. It was a an absolute deception on their part. They miss represented the car. Two days after I bought the car I discovered the ECU had been keyed. When I went back to confront them about it, they said they did not know about it and nor did the prior owner. However it turns out the prior owner worked at Lithia and according to a Lithia mechanic the prior owner knew it was tuned. He stated the Lithia employee who owned the car did not care that it was tuned when they bought it. They had also sold me an extended warranty as well which will not cover any repairs to the engine and drivetrain due to the fact that the ECU has been altered. I was then told by Lithia of Medford to give them a few days and they would either somehow arrange a warranty or take the car back. Days went by I did not hear from them so I called and was told there is nothing they can do. I ask for my warranty money back. A few days latter I brought the car in under the Lithia 60 day warranty, because their was a vibration in the front and a humming type sound with clunking over bumps and a popping noise occasionally. They said it was fine. The car is a Mustang GT so I took it to a trusted Ford mechanic and did a complete front end inspection. Lower front control arms are toast. I made another appointment to have the Lithia mechanic look at it, showed him what was wrong according to my Ford inspection and still Lithia refused to honor their 60 day warranty. They wanted to keep the car overnight and look closer at it, I agreed. The next day they called to come get the car and said it does not need the control arms replaced. When I picked my car up I was shocked, literally shocked at what had been done to my body and paint. They had chipped the drverside pillar and rear fender to include numerous scratches on the Door sill. Also two passenger side door dents with paint damage. It is on the style line of the door and will be expensive to fix. Lithia ask me to return again after all of this and they would this time take car of this whole matter. When I arrived they only wanted to sell me a different car. Give me $5000 less for the car I had just bought and me end up paying 5000 more for a car on their lot. They told me they were going to sell my car to auction. Unreal all of this. On bright note though, I did finally get my warranty money back.....After 3 months. More

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Good service, a bit slow, but forgivable because they were busy. Pleasant and helpful desk reception. were busy. Pleasant and helpful desk reception. More

by NONE3 Verified Customer Verified Customer

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Easy to work with, but reasonable complaints are ignored. Even when you go to sales managers. Even when you go to sales managers. More

by POTTS3831 Verified Customer Verified Customer

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Bad costumer service Didn’t answer phone calls No one took responsibility, others were blamed took responsibility, others were blamed More

by Quinn Verified Customer Verified Customer

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The parts dept gave the service dept the wrong parts for my hitch and it wasn’t fixed, despite having my car for 4 days. I gave a days notice to say I needed my car by 12 tomorrow and when I arrived they we my hitch and it wasn’t fixed, despite having my car for 4 days. I gave a days notice to say I needed my car by 12 tomorrow and when I arrived they were finally working on it but I needed my car for school pick up/kids and work and I had to wait an hour for the team to come back from lunch and then to put my car back together. Very unprofessional and very frustrating. More

by ARNO6882 Verified Customer Verified Customer

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All good. Completed all work quickly and no up charges. Will be back. All good Completed all work quickly and no up charges. Will be back. All good More

by Margarette Deschwipple Verified Customer Verified Customer

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Love Toyota dealer and it has very nice workers and amable people working there thank for everything amable people working there thank for everything More

by MIRIANET1 Verified Customer Verified Customer

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The parts guy looked at my vehicle last Thursday and ordered the wrong part. I came in to have it installed on Tuesday and had to come back today Wednesday to have the correct part installed. ordered the wrong part. I came in to have it installed on Tuesday and had to come back today Wednesday to have the correct part installed. More

by GOOBERVILLE3 Verified Customer Verified Customer

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Accommodating staff quick service, clear and prompt communication. The service department their manager and staff were very helpful communication. The service department their manager and staff were very helpful More

by NONE3 Verified Customer Verified Customer

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We went in on a Saturday and the service was excellent. Very courteous people, and in a timely manner for the deaf. Yeah, I hear an oil change and tire rotation. We were on our way. Very courteous people, and in a timely manner for the deaf. Yeah, I hear an oil change and tire rotation. We were on our way. More

by Scott Verified Customer Verified Customer

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