Scott Lam
Scott Lam at Kia of Wesley Chapel
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Scott Lam | Page 5

Customer Service Manager

Kia of Wesley Chapel

28555 State Rd 54
Wesley Chapel, FL 33543

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4.7
68 Reviews

Dealership Experience

9 yrs, 1 mo

Industry Experience

22 yrs, 8 mos

4.7

68 Reviews

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68 Reviews of Scott Lam

November 30, 2019

Dealership Rating
Employee Rating

Leasing a 2020 Kia Forte Fantastic experience! Leased a great vehicle for a great price. Ask for Gene Honeycutt. He is very helpful. Also, Scott Lam did a nice job. Don't reme More

by singthiswithme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Gene Honeycutt

Dec 02, 2019

Kia of Wesley Chapel responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

November 29, 2019

Dealership Rating
Employee Rating

Excellent ! My lease was at its end and with no pressure was able to get a good deal on a new car. The whole team was awesome and very professional. Purchased many cars here over the years. More

by Captain Kia
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Manny Agurcia

Dec 02, 2019

Kia of Wesley Chapel responded

We are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

November 26, 2019

Dealership Rating
Employee Rating

Kudos to ALL! Our car buying experience was a pleasure! Kudos to Scott, Tim, Zoila and everyone else involved in this experience. THANK YOU SO MUCH!!! WE LOVE OUR N More

by Sherry M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Ousley , Zoila and anyone else who helped us with this lease

Nov 29, 2019

Kia of Wesley Chapel responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

November 25, 2019

Dealership Rating
Employee Rating

Excellent Service and Sales My old Kia broke down and the service department quickly found the issue, but unfortunately the part was not available in the US. I decided to talk wi More

by SHAWN59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 26, 2019

Kia of Wesley Chapel responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Fuccillo Kia of Wesley Chapel! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

November 23, 2019

Dealership Rating
Employee Rating

In an Out Shout out to Scott Lam and the rest of the Fuccillo Kia team! Was able to buy out my lease vehicle. Mr. Lam is always working out miracles. More

by FRANKHERNANDEZ2011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Scott Russ

Nov 24, 2019

Kia of Wesley Chapel responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Scott and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

November 23, 2019

Dealership Rating
Employee Rating

Quick reliable and wonderful.. Everyone that worked in the service department. A big thank you to all the people at KIA. The people that I had contact with were kind, friendly,and d More

by HOLMESKR15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brad Russ

Nov 24, 2019

Kia of Wesley Chapel responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

November 04, 2019

Dealership Rating
Employee Rating

Great Kia Fuccillo in Wesley Chapel is the best! They are very helpful. They helped us 4 years ago and they did it again this past weekend.Scott Lam was gre More

by jloreynj17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 04, 2019

Kia of Wesley Chapel responded

Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Fuccillo Kia of Wesley Chapel. We can’t wait to see you for your next servicing appointment! Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

October 23, 2019

Dealership Rating
Employee Rating

Awesome Scott and the others were very helpful and knowledgeable about the whole process. it was a delightful car buying experience. Go Fuccillo Kia!! I w More

by NMAXDB18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Ousley , Manny Agurcia

Oct 24, 2019

Kia of Wesley Chapel responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

September 28, 2019

Dealership Rating
Employee Rating

Amazing Experience What an awesome staff from the parking to Mr. Slam (Scott Lam). Scott was extremely pressure free, excellent customer service smiled laughed and made More

by rkcuddles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Ousley , Melissa Prieto

Sep 30, 2019

Kia of Wesley Chapel responded

Thank you for the excellent review! It is great to know that Scott was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

September 26, 2019

Dealership Rating
Employee Rating

Excellent process but a major fee was not mentioned. This was an end-of-lease purchase. The car was never even looked at but I got charged $795 for a "Predelivery Service Charge." This charge was NOT e More

by jhreeder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 30, 2019

Kia of Wesley Chapel responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Shawn Visconti - General Manager, 813-322-3000, shawnv@fuccillo.com

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