Scott Spath | Page 7

I called them concerning several recalls and they scheduled me promptly. They made sure the parts weren't substandard and notified me concerning this. My car was returned in a reasonable time frame. scheduled me promptly. They made sure the parts weren't substandard and notified me concerning this. My car was returned in a reasonable time frame. More

by Bull Verified Customer Verified Customer

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Fast turnaround on my recall service. Timing promises met. Will use again if I have issues in the future Timing promises met. Will use again if I have issues in the future More

by jessemyers Verified Customer Verified Customer

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Great fast and professional service. I will continue to use their services because they are great I will continue to use their services because they are great More

by Bel311 Verified Customer Verified Customer

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Every thing went wrong I called three times and no one called me back. I will explain all of the problems if some will call. called me back. I will explain all of the problems if some will call. More

by dfrancini Verified Customer Verified Customer

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I have been a customer with this dealership now for 11 years, 1 month and 2 days. I couldn’t be more happier with this location. Each and every time they seem to amaze me with their experience, kindness a years, 1 month and 2 days. I couldn’t be more happier with this location. Each and every time they seem to amaze me with their experience, kindness and overall integrity. My recent experience was exceptional with Scott back in service. I had some complications with my vehicle and the warranty company was denying my claims. It seems that Scott bent over backwards to make it happen. I would like to thank Scott for his EXCELLENT customer service and his time and patience with my matter. Thank you Scott!!! More

by Janel Verified Customer Verified Customer

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I have always had a positive experience with the service department especially with Scott Spath and Ashley Neely, They go over what they are going to do and how long it will take. They put a aftermarket lif department especially with Scott Spath and Ashley Neely, They go over what they are going to do and how long it will take. They put a aftermarket lift kit on my truck and I couldn't be happier with the results. I did have issues with the sales department representative which I know I will not buy another vehicle from Ganly Ford. I would have it serviced there. Service department is excellent . More

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They worked with my 3rd party warranty that I got when I purchased the car at another dealership. I appreciated it, as I didn't realize I purchased a 3rd party one. He was honest, informative and super ni purchased the car at another dealership. I appreciated it, as I didn't realize I purchased a 3rd party one. He was honest, informative and super nice. I always go to Norton and look forward to looking there for my next new car. More

by CHERYL.PARK HUGHSON Verified Customer Verified Customer

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They were fixing my car under a warranty that I had purchased. However, they fixed a covered part and did not even inquire with the warranty company about it. They also didn't mention it to me until ti purchased. However, they fixed a covered part and did not even inquire with the warranty company about it. They also didn't mention it to me until time for me to pick up my vehicle. When I got there, Scott was long gone, and when I asked why I was paying for a part that should have been covered by the warranty, my options were to either pay it or wait until the next day and talk to Scott. We asked for a manager, and some guy came out of an office. He got irate with my boyfriend. He said that the warranty company wouldn't cover the timing chain that needed to be replaced because it was stretched, and that I would have to pay for it. I had spoken with the warranty company on the way to the dealership, and they had no notes or anything about a timing chain. The man told me to call the warranty company right there, so I did, and he got really irate. He told me and my boyfriend to just leave. My boyfriend said to give us our keys and we would. The man opened their key box, throwing a bunch of customer's keys all over the floor, hitting my boyfriend's legs with some, and got my keys out of the box. He shoved the key into my boyfriend's face, so we got my car and left. I will never go back. I'll find another ford dealership. This is not the way to treat a customer who was simply questioning why the warranty company was not contacted about a covered part. More

by ssanderson1978 Verified Customer Verified Customer

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Everyone is always friendly and helpful from service to sales. They answered all my questions and made everything simple and easy sales. They answered all my questions and made everything simple and easy More

by Zack808 Verified Customer Verified Customer

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Coupon bait and switch. There is an attempt by the sales staff to OVER CHARGE for new vehicles. No rewards for being a loyal customer to these xxxxxxxx. I do not recommend, There is an attempt by the sales staff to OVER CHARGE for new vehicles. No rewards for being a loyal customer to these xxxxxxxx. I do not recommend, and I will never use the sales department again. Service Department is good. More

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