Sean Bradford | Page 28

Mona Crooks is outstanding in her customer service. She has great knowledge and is wonderful to work with. The service department overall is very courteous and friendly. has great knowledge and is wonderful to work with. The service department overall is very courteous and friendly. More

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Fixed in a jiffy I had been notified about a couple of recalls on F-250. Called Mike Brandvold he already new about everything got me in fixed a couple things and orde I had been notified about a couple of recalls on F-250. Called Mike Brandvold he already new about everything got me in fixed a couple things and ordered parts for one more. A week later parts came in he called me up got right in. Actually I couldn’t believe how fast he got me in. He handed over to Eric one of the best up there. Fixed it up right away. I can’t say enough about Klaben Ford they are the best around. While was picking up Sean Bradford came to make sure everything was good and to say hi it’s a great family atmosphere. More

by firegav Verified Customer Verified Customer

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Awesome bunch I have been buying my vehicles from Klaben for years. The service team goes way above and beyond to make sure everything is working properly on my Fus I have been buying my vehicles from Klaben for years. The service team goes way above and beyond to make sure everything is working properly on my Fusion. I am in love with my car once again. More

by doedoe3928 Verified Customer Verified Customer

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I worked with Tyler on Friday night in buying my first truck in 10yrs. Excellent experience, highly recommended. Absolutely the best experience when having an issue with my new truck. Never thought I’ truck in 10yrs. Excellent experience, highly recommended. Absolutely the best experience when having an issue with my new truck. Never thought I’d actually say that about a dealership or having issues with a new vehicle but Brandon in service, Tyler in sales, and Shawn the manager absolutely went above and beyond in correcting a problem. Highly recommended. More

by Scott53_us Verified Customer Verified Customer

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Superior service From Wayne in the parts department to Mona and Sean in Service this interaction with Klaben Ford Kent has been fantastic. Its always a pleasure to see From Wayne in the parts department to Mona and Sean in Service this interaction with Klaben Ford Kent has been fantastic. Its always a pleasure to see true professionals at work and obviously Klaben has a professional team working here. Thank you for the repair of my sons (Kent State student) 2015 Ford Focus, you guys and Gals are Outstanding! More

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Raptor purchase Great experience. Comfortable , easy going, just a great group of people. My Raptor was fueled, clean and ready to go. Tyler did a fantastic job thru Great experience. Comfortable , easy going, just a great group of people. My Raptor was fueled, clean and ready to go. Tyler did a fantastic job thru the entire purchase process. More

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Got my Edge in for it’s oil change quick and easy. The service folks always respect my time and are understanding of my busy schedule. Thank you again Klaben Ford! service folks always respect my time and are understanding of my busy schedule. Thank you again Klaben Ford! More

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Thank you for the help! I had to wait on my part for my new Fusion and was certainly not happy at the time, but Klaben service got me in a car and took car of me yet again! Thank you! new Fusion and was certainly not happy at the time, but Klaben service got me in a car and took car of me yet again! Thank you! More

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Great Service & Sales! Great team, anyone will step in and help. Usually really busy there, but everyone is personable, friendly, and willing to help. I really appreciate th Great team, anyone will step in and help. Usually really busy there, but everyone is personable, friendly, and willing to help. I really appreciate the respect for my time. More

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I'm grateful for the excellent customer service by Sean. I made an appointment three weeks in advance for an airbag recall. The recall would require my car to be at Klaben for the majority of the day. Bran I made an appointment three weeks in advance for an airbag recall. The recall would require my car to be at Klaben for the majority of the day. Brandon Pritchett scheduled the appointment along with a car rental over the phone. On the day of the appointment I checked in for my appointment. I’m told by Brandon that he does not have me on the schedule for the recall or my oil change. I said you were the one who I spoke with three weeks ago, so I’m not sure why you are not showing my appointment. Sean Bradford just happens to stop by to say good morning. I explained to him according to Brandon I do not have an appointment that was booked three weeks ago. This also means that my car rental is non-existent. I’m concerned by Brandon’s error, the rest of my day would be thrown off. Sean stated with confidence: I’ll take care of it, I was not sure he could. I made the statement to Sean in front of Brandon, I no longer wanted Brandon to take care of me regarding the work on my car. This was not the first time I had experienced Brandon neglecting to provide the best customer service. Sean said he understood. I’m then driven to pick up the car rental. They did not have an appointment for me, because it was never booked. I called Sean back and explained the situation. He got me back to the dealership immediately. He was able to loan me a car from the dealership. Before I left, Sean introduced me to Tyler, another member from the service team. He assured me I was in capable hands, and to my surprise I was. Tyler gave me regular updates on the repairs on my car. This experience started off chaotic and stressful, but Sean was able to get in front of it, remained in front of it until I had my car back. Without his leadership regarding this matter, it would have continued to spiral out of control. I’m truly grateful for his excellent customer service. I wanted to make sure I took the time to share how Sean Bradford from Klaben Ford values his customers. More

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