Sean Bradford | Page 27

Outstanding and empathetic ‘16 Ford F150, 7K, broke down while visiting family in Kent. Even though we did not buy from Klaben, they treated us like family and loyal customers. ‘16 Ford F150, 7K, broke down while visiting family in Kent. Even though we did not buy from Klaben, they treated us like family and loyal customers. Klaben was able to diagnose, order parts, and repair within 3 days. Best Ford experience to date. Klaben is an excellent example of what a dealership should be and is an oustanding representative of the Ford brand. More

by Dave S from MN Verified Customer Verified Customer

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friendly, experienced team This service center has provided my vehicle with at least 10 years of friendly, experienced teamwork, even though it was not purchased at Klaben. I a This service center has provided my vehicle with at least 10 years of friendly, experienced teamwork, even though it was not purchased at Klaben. I am reassured that the replacement parts are correct and of the best quality. They are always willing to work with my schedule and to secure alternate transportation should I need it. The staff respectfully listens to my concerns and follows through on explaining the details of the problems to me. They treat my 2004 Taurus wagon with the same TLC and respect as they would a 2019 Lincoln! That's a class act! More

by MOOMABELL2 Verified Customer Verified Customer

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no nonsense The quick lane is exactly as advertised. The service staff does a great job of explaining the services they provide, recommending additional services The quick lane is exactly as advertised. The service staff does a great job of explaining the services they provide, recommending additional services(while not being pushy), and getting you in and out quickly. A clean waiting area, with coffee and doughnuts in the am...highly recommend! More

by Fyrdawg Verified Customer Verified Customer

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Excellent customer service The customer service, and assistance that I received compared to other dealerships was quite exceptional. Mike and James were very easy to work with, The customer service, and assistance that I received compared to other dealerships was quite exceptional. Mike and James were very easy to work with, and very accommodating. I will definitely recommend friends and family to them. More

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THE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD EASY, SIMPLE, FRIENDLY!!! Louis Polos was the best part of this experience! His willingness to help me through this deal in a very non traditional EASY, SIMPLE, FRIENDLY!!! Louis Polos was the best part of this experience! His willingness to help me through this deal in a very non traditional way, was awesome! Jennifer Bowen, with the final paperwork, in and out in under 22 minutes (my son timed it). EASY, SIMPLE, FRIENDLY! More

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Great Service Took my car in for an oil change, tire rotation, and 38 point inspection. The appointment ended up taking quite a bit longer than expected but when th Took my car in for an oil change, tire rotation, and 38 point inspection. The appointment ended up taking quite a bit longer than expected but when the service manager, Sean Bradford, learned this from Mona, he immediately said the appointment was covered. Even though I offered to pay a few times he not accept payment from me and he also included new wiper blades. This service department is all about taking great care of their customers! More

by Mike and Anita Young Verified Customer Verified Customer

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Battery diagnostic Extremely friendly and helpful. Assessment was thorough and efficient. Diagnosed quickly and resolved in a timely manner. Service team was extremely Extremely friendly and helpful. Assessment was thorough and efficient. Diagnosed quickly and resolved in a timely manner. Service team was extremely attentive and ready to resolve my problem. More

by mtkeown Verified Customer Verified Customer

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Excellent Car Buying Experience I recently purchased a 2018 Mustang GT from Klaben Ford. My sales person was Chris Volk and he helped to provide a quality car buying experience. Chri I recently purchased a 2018 Mustang GT from Klaben Ford. My sales person was Chris Volk and he helped to provide a quality car buying experience. Chris was very knowledgeable and of both the product as well as the purchasing process. He was upfront with all the information and no drama. He was professional and respectful of my time. I also had the opportunity to meet Rich Klaben who introduced himself and was genuinely thankful in my interest in buying from his dealership. I also was introduced to Sean Bradford who is the service manager and offered his services in any way he could to help. I was offered a fair price for my trade in as well as a fair purchase price. Once again , no drama. The transaction was completed quickly and efficiently with Jennifer Bowen in Finance. She was knowledgeable about finance options and was again respectful of my time. More

by atkian Verified Customer Verified Customer

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friendly and efficient I was able to schedule a convenient appointment time quickly, advised that I would need a loaner car which was a real pleasure to drive, and excellent I was able to schedule a convenient appointment time quickly, advised that I would need a loaner car which was a real pleasure to drive, and excellent friendly service. More

by VINNYMART42 Verified Customer Verified Customer

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Service The service was easy to schedule with loaner vehicle. Diagnosis and work was thorough. I have zero complaints about service department. Only issue I h The service was easy to schedule with loaner vehicle. Diagnosis and work was thorough. I have zero complaints about service department. Only issue I have had with my mkz is the need for service 2x in 3 months. Being a certified vehicle. More

by the.giffords Verified Customer Verified Customer

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