Sean Flanagan | Page 11

Excellent Professional Experience Just purchased a Volvo XC 40 and it was a terrific experience. Deb Amster, my sales consultant, was knowledgeable, courteous and totally professional Just purchased a Volvo XC 40 and it was a terrific experience. Deb Amster, my sales consultant, was knowledgeable, courteous and totally professional in assisting me in this purchase. She has made this experience an enjoyable one, not how so many new car purchasers feel. The vehicle itself is beautiful, a new model, small and upscale SUV, that drives like a dream. The car speaks for itself and is exactly what I desired. Beyond the vehicle Smythe is a pleasure to work with, and this is not our first Smythe Volvo (though I was planning on getting a different make before visiting Smythe "just to see" what was available). From my sales experience, through the financial aspects with both Schaun and Kevin, and the service department review, everything was as unpressured as could possibly be expected. And my sales consultant went above and beyond the basics, even after the sale was agreed to she suggested adding a pin stripe to enhance the car's look (its fabulous) and the dealer added this for me. Worth mentioning here is the wonderful, and very prompt effort, provided by the detailing team that works with Smythe (and is across the street). They added this adornment for me in an exceptionally short time, about 20 minutes, which is reflective of the excellent service we have recieved from Smythe over the many years we've had the pleasure of being customers. I've purchased many cars over my driving life and like most have found the car buying experience to be pressure filled. That is not how Smythe does business. They are family owned and treat their customers as part of that expanded family. Deb Amster and the whole team recieve top grades for making this a most pleasurable experience and earning my top rating. More

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Went beyond what I expected I have had 11 Volvos bought or leased since 2006, beginning with an S60 R sports sedan and used at least 3 different dealers in NJ. I am in the market I have had 11 Volvos bought or leased since 2006, beginning with an S60 R sports sedan and used at least 3 different dealers in NJ. I am in the market for another w/ the 'Pull Ahead' program, but actively shopping now. Been to at least 5 in NJ an d1 in Pennsylvania and Smythe by far has been the most accommodating and honest. My last 2 Volvos, an XC90 and now S60 have been from Smythe. I've been speaking with Ashley w/ whom I leased my last S60 and both Kevin and Sean helped seal the deals. However, I have called twice after 5 PM and spoken with Eric Kulawczyk, with whom I've never met, yet he was courteous, knowledgeable, and even though he knew I'd worked with Ashley - and I'm pretty sure he would not get the commission, he spoke with me in detail about my situation, and on both occasions passed the information on to Ashley as a colleague-not as a competitor. This is very professional. I could not be more impressed. It says a lot about this dealership and has a profound influence on where I will look for my next Volvo S60. More

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Great experience! This is an amazing dealership. Everyone was super friendly and had great sense of humors. They worked WITH you to come to an agreement that was accept This is an amazing dealership. Everyone was super friendly and had great sense of humors. They worked WITH you to come to an agreement that was acceptable for both parties. We had visited another Volvo dealership and by far, these guys made you feel the most welcome. I would definitely recommend this dealership to friends and family. More

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Great job by Doug. Doug at Smythe Volvo saved me, I had a broken A/C during a heat wave. I came into the dealership with no appointment and explained I was going on a fa Doug at Smythe Volvo saved me, I had a broken A/C during a heat wave. I came into the dealership with no appointment and explained I was going on a family trip the next day.Doug made time for my car and somehow got the A/C fixed! Amazing Service! More

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Blessed and Grateful I'm SO blessed to have known both Kevin and Sean Flanagan for many years, and trust them completely! I was in desperate need of a good quality a I'm SO blessed to have known both Kevin and Sean Flanagan for many years, and trust them completely! I was in desperate need of a good quality and safe vehicle for my son Patrick, so I knew I could count on Smythe! I had seen a Volvo S60-used/2004 online, and had this car in mind when I visited the dealership. Pablo Delafuente was my Sales Person, and he was fantastic!! He was kind, patient, and personal. He directed me to the car I had in mind immediately, and also showed me a few others. Another Salesman, Brian, added some information to my choice! I knew I had chosen a great car, and a great place to look! Pablo made the experience delightful, and even drove my new car, following me to my home, so I wouldn't have to arrange a ride back to Smythe!! Thanks so much, Pablo!!. The financial person also offered me help in choosing a new company for car insurance! Kevin and Sean were both there to meet with me , and treated me like their Sister, not just a family friend ! Thank you, both, from the bottom of my heart! I love you!, Maria More

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Purchased and trade-in easy as 123 Leased a new XC40 and traded in XC60- Kyle, PJ and Kevin made the process extremely easy. It was a great experience and would highly recommend Smythe Leased a new XC40 and traded in XC60- Kyle, PJ and Kevin made the process extremely easy. It was a great experience and would highly recommend Smythe to anyone looking for a Volvo. More

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Doug is great! Doug is a consummate professional and always goes the extra mile to make sure my vehicle and I are well taken care of. He is a real asset to the ste Doug is a consummate professional and always goes the extra mile to make sure my vehicle and I are well taken care of. He is a real asset to the stellar Smythe Volvo team. More

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Exceptional Service From start to finish this Volvo staff is all about the customer. They are attentive, knowledgeable and courteous. Best in New Jersey. Will do busine From start to finish this Volvo staff is all about the customer. They are attentive, knowledgeable and courteous. Best in New Jersey. Will do business with them again and again. From Chris to Sean and of course Regina you couldn't do any better. Thank you all Chris Seals (Lisa &Bob Bate) More

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Decades of excellent service Since buying my first car ( a used red 242 DL) in 1976, until today my family and I have owned at least one (and up to five) Smythe Volvo(s). During t Since buying my first car ( a used red 242 DL) in 1976, until today my family and I have owned at least one (and up to five) Smythe Volvo(s). During these four decades Smythe Volvo has rendered excellent service. I recommend Smythe Volvo without reservation. More

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Wonderful dealership with excellent service. I have been using Smythe Volvo since 1997. I have never had such wonderful dealings. Both times I purchased my Volvo’s, I was never pressured. It was I have been using Smythe Volvo since 1997. I have never had such wonderful dealings. Both times I purchased my Volvo’s, I was never pressured. It was quite a surprise when I was left alone to decide what I wanted to purchase. Every other car dealership we visited just pressured us and would not stop. When I purchase another Volvo, I wouldn’t think of any dealership but Smythe. It’s the best! The service is excellent and they always fix my problem and I never have had the same problem again. Volvo’s are very reliable but every once in awhile there may be a repair needed. I have always been treated very well. They explain the need for repair very well and always take care it in a timely and friendly manor. More

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