Sean Kim
Sean Kim at Puente Hills Hyundai

Sean Kim | Page 8

Service

Puente Hills Hyundai

17621 Gale Avenue
City Of Industry, CA 91748

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4.4
687 Reviews
4.4

687 Reviews

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687 Reviews of Sean Kim

December 14, 2024

Dealership Rating
Employee Rating

After checking in the car 40 mins. Later calls , & said my windshield is cracked. What caused it don't know? There was no crack when I brought it in. The guy checked it and collecte More

by Swati Bawa
Service Price Transparency
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Service Communication
Recommend Dealer
No

November 26, 2024

Dealership Rating
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Service was amazing, Jae went above and beyond for my vehicle like how he always does. I could have not ask for a better service advisor to help me with all my car trouble needs. Definitely recommend Jae More

by choiedward93
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Recommend Dealer
Yes

November 22, 2024

Dealership Rating
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Excellent customer service. The waiting area is very nice and comfortable. The whole place is also very clean. More

by dialcora
Service Price Transparency
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Recommend Dealer
Yes

November 15, 2024

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The check-in rep. & Svc &Customer svc. reps. were courteous to me & informative. I was updated on my vehicle while it was being serviced. More

by MUSSTANfG_SALLY
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Recommend Dealer
Yes

Other Employees Tagged: Faustino Lozano

November 07, 2024

Dealership Rating
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It’s a very nice clean friendly facility and staff there is helpful. Thank you More

by Rose Yam
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Recommend Dealer
Yes

November 06, 2024

Dealership Rating
Employee Rating

Lied about testing backup camera claiming not good, didn't get call back from general manager. Not very good service More

by MINNIE.MARTINEZ30
Service Price Transparency
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Recommend Dealer
No
Nov 07, 2024

Puente Hills Hyundai responded

Hi Minnie, we don't have any "Minnie" or "Martinez" working with an adviser recently on a back-up camera issue. If you could private message us we will have Sean K., our Service Director reach out to you. Thank you, PH Hyundai Management

November 06, 2024

Dealership Rating
Employee Rating

Friendly worker nice job finished my suv detailing and my first scheduled maintenance dealership preform the every pro services More

by 1105545698
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 07, 2024

Puente Hills Hyundai responded

Glad you are happy with the clean ride and safely back on the road. Have a great day. PH Hyundai Management

November 05, 2024

Dealership Rating
Employee Rating

Customer service Rep was great. But none of my fluids were topped off when giving a report that stated they were. Time before this we were left waiting till service department close More

by angie_jess
Recommend Dealer
No
Nov 07, 2024

Puente Hills Hyundai responded

Hello Angie, please bring this to Jae's attention on your next visit. We apologize for the oversight. Thank you for the feedback. PH Hyundai Management

November 05, 2024

Dealership Rating
Employee Rating

Very rude and inconsistent with the length of time the service would take. I waited almost an extra 2 hours from my scheduled service time of completion with no updates being given. More

by josephcho93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 07, 2024

Puente Hills Hyundai responded

Hello Josephcho93, we apologize for the additional time it took to bring your vehicle back safely and ready to drive. We will be reviewing your recent visit to see how we can learn to better communicate with our guests when delays happen. Thank you, PH Hyundai Management

November 04, 2024

Dealership Rating
Employee Rating

Terrible service. Terrible communication. Very rude, I will never return again. They need to teach communication skills for professionals More

by KINGCHENEL
Service Price Transparency
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Lee , Rui Chen- terrible

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