"Great customer service, until you get to finance dept"
Randy and Mark were great - couldn’t have been better. Genuinely felt like they both wanted to see me happy with my new car.
That being said, their finance team could use quite a bit of work on their EQ skills. Not personable, trying to rush through the signing of a dozen or so papers with extremely fast and scripted explanations of what each document is. Worst part was when he was trying to sell an additional warranty. Found it extremely sleezy. A 7 year warranty on just ge electronics and nav if the vehicle was explained as a bumper to bumper... shady. then started at $2800 which I wasn’t Thrilled with, so Sean seemihgly make a fake call (seemed fake at least) where he got a “$500 credit” from his back office. I walked out at that point and said I’d give it some thought. I felt very much like I was being put on the spot. So, upon review I found out it wasn’t a bumper to bumper and just electronics/nav, so i went back and declined the extend warranty... he proceeded to “call” his back office again and get another $500 credit. Getting worse and worse! I declined all of the above.
Again, Randy C and Mark F were awesome - would recommend them and then asking them for a finance professional other than Sean! (I’m sure they’d understand and have no problem)
"Great buying experience "
Very service oriented dealership,great staff to deal with.. Joe was easy to work with from start to finish. This was my second purchase at this dealership and find no reason to look elsewhere!
"Good car buying experience"
Doug, Sean, and James were all very helpful and helped the process run smoothly. No unnessary haggling and back and forth. Great car buying experience.
"Great service, great deal, great truck!!!"
Kevin found the perfect truck for my family's needs. Both Kevin and Sean made the entire buying process easy and enjoyable from start to finish. Pedro did a fantastic job making sure my vehicle was spotless and ready for me. I highly recommend Infiniti of Naperville as they have a great selection and tremendously helpful and professional staff.
Our salesman, Mark Schoeberlein was terrific - very informative and spent a lot of time with us. Others also easy to work with. Will buy from them again especially Mark S.
The best time buying a car in my life!!! Everyone was great and my made this the best car buying experience in my whole life!!!
"Smooth and Friendly"
Infiniti of Naperville is always a smooth and friendly environment. John Schultz is a great sales professional and makes every transaction as smooth as he possible can. I would highly reccomend INFINITI of Naperville to anybody that's in the market for a new or used vehicle.
"Good buying experience"
- Waterloo N.Y.
Salesman went out of his way to make the sale as painless as possible. Allowing us to park our vehicle we had rented, to commute to the dealership from out of town, inside the service department during the torrential rain. Then parking our rental vehicle himself, in the rain. Purchased the vehicle over the phone, and was just as described. No hidden fees or surprises. The financial manager was pleasant and easy to get along with. All the requirements for the transaction were communicated well, prior to our visit, so we had everything we needed to be back on the road with our new to us, vehicle in a very short time period. Only thing that I would have preferred was a second key for the vehicle. It was a used vehicle, for the value of the vehicle, a spare key would have been nice to leave the dealership with. No other complaints. I don't like visits to many dealerships, this dealership, I would return to, when looking for another vehicle.
"Sold me again! - 3rd Infiniti "
- Proud new Infiniti owner!
Third lease from Infiniti of Naperville - not sure why anyone would go anywhere else. The customer service here is top notch! Sales goes above and beyond and they don't forget you. Worked with Joe Peters and Sean Pelkey on this deal and it couldn't have gone any smoother. Then delivery went over every inch and detail ensuring I understood everything I needed to. Without a doubt, I know when it's time for the 5k service Doug Cameron will be there in the Service Department ready and waiting. From reception all the way through, this is the car buying experience you are looking for -- stop in today and ask for Joe Peters or any of the team and see for yourself!
This is our second purchase at Infiniti of Naperville, what a great team to work with! Our salesman Doug made sure everything moved along smoothly. Will definitely return when it’s time to buy again.