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Sean Preston
Sean Preston at Toyota of Lancaster

Sean Preston | Page 2

SERVICE DIRECTOR

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

Contact Me
4.7
510 Reviews

Dealership Experience

21 yrs, 1 mo

Industry Experience

32 yrs, 3 mos

Languages Spoken

English English

4.7

510 Reviews

Write a Review

510 Reviews of Sean Preston

May 08, 2026

Dealership Rating
Employee Rating

You are always there for me when I need you I love my Toyota rav4 More

by BFLYNN87788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Gus Alatorre

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May 11, 2026

Toyota of Lancaster responded

Thank you for your wonderful review! We’re so happy to hear that you can count on us whenever you need assistance. It’s great to know you love your Toyota RAV4, and we truly appreciate your continued trust and support. We look forward to being here for you for many years to come!

April 06, 2026

Dealership Rating
Employee Rating

The service technicians are always service. Advisors are always pleasant and hear your concerns. The only downfall is the wait time is usually 2 to 4 hours with an appointment. More

by christychacon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Alatorre

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Apr 06, 2026

Toyota of Lancaster responded

Thank you for your kind words! We’re glad to hear that our technicians and advisors have consistently provided you with great service and taken the time to listen to your concerns. We also appreciate your honest feedback about the wait time. We understand how valuable your time is, and we’re always working to improve our scheduling and efficiency to better serve you. Your input helps us identify where we can do better. We truly appreciate your patience and your continued trust in us!

March 04, 2026

Dealership Rating
Employee Rating

Great service! Walks you through what needs to done without upselling items you do not need done!! A++ More

by JAPELINO1
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston

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Mar 05, 2026

Toyota of Lancaster responded

Thank you for the great feedback! We're glad you appreciated our honest approach and clear explanations. Our goal is always to recommend only what your vehicle truly needs. We appreciate the A++ and look forward to helping you again in the future! 🚗😊

February 15, 2026

Dealership Rating
Employee Rating

Very cool all people give me a great ideas Every one are amazing and respectful thank you More

by martinezmarco287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Gus Alatorre , Annie Vodegel

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Feb 16, 2026

Toyota of Lancaster responded

Thank you so much for your kind words! We’re thrilled to hear that our team was able to provide helpful ideas and that everyone made you feel respected and welcomed. That’s exactly the experience we strive to create for every customer. We truly appreciate you and look forward to seeing you again!

February 13, 2026

Dealership Rating
Employee Rating

Not providing rideshares No updates until just let me know my car was ready to pick up More

by Pedro Apoloni
Recommend Dealer
No

Other Employees Tagged: Sean Preston

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Feb 13, 2026

Toyota of Lancaster responded

We apologize for the inconvenience caused by the lack of rideshare availability and the delay in communication. We understand how important updates are during service visits and will work with our team to improve moving forward. Thank you for your feedback.

February 11, 2026

Dealership Rating
Employee Rating

Toyota technician 368 damaged toyota corrolla 2011 radiator on 02-08-2026. Supervisor refused to check video surveillance camaras stating it was bookends already. Toyota adviser wants $ 1000 plus tax More

by leobardorodriguez3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Feb 11, 2026

Toyota of Lancaster responded

We apologize that you were not satisfied with your service experience. We have investigated your concerns, and our findings indicate that the vehicle had existing damage prior to our technician working on it. We sincerely regret any frustration or inconvenience this situation may have caused and appreciate you bringing your concerns to our attention.

January 20, 2026

Dealership Rating
Employee Rating

The service staff were very friendly, the prices were reasonable, and it was excellent overall. More

by dachenglu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Lester Diaz, Emma Haddad, Gus Alatorre , Annie Vodegel

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Jan 20, 2026

Toyota of Lancaster responded

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

January 20, 2026

Dealership Rating
Employee Rating

Lancaster Toyota always takes the best care of my car! Max is the best service representative. More

by KarenS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Larios , Max

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Jan 20, 2026

Toyota of Lancaster responded

Thank you for your amazing review! We’re so happy to hear that Max was able to make your experience special. They work hard to ensure every customer feels valued, and we’re thrilled that you noticed their dedication and care. We’ll be sure to share your kind words with him.

January 07, 2026

Dealership Rating
Employee Rating

Awesome, friendly, efficient, knowledgeable. Thanks for a great experience. Will refer all my friends to Toyota of Lancaster . More

by Pmsbrat
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston

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Jan 08, 2026

Toyota of Lancaster responded

Your feedback means a lot to our team. Thank you for taking the time to leave us this review!

December 10, 2025

Dealership Rating
Employee Rating

This dealer has the worst service department and the staff are rude never call you back and damage your car More

by DOLORESRAMONA18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Gabriel Gilbert

Report | Print
Dec 10, 2025

Toyota of Lancaster responded

We are sorry to hear about your experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you. Please contact us at (661) 952-2103 so that we can discuss your concerns in more detail.

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