Sean Preston
Sean Preston at Toyota of Lancaster

Sean Preston | Page 3

SERVICE DIRECTOR

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

Contact Me
4.7
507 Reviews

Dealership Experience

21 yrs

Industry Experience

32 yrs, 2 mos

Languages Spoken

English English

4.7

507 Reviews

Write a Review

507 Reviews of Sean Preston

November 19, 2025

Dealership Rating
Employee Rating

Toyota of Lancaster has been great! The employees are super courteous and explain things very well. More

by LABORDAYRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 24, 2025

Toyota of Lancaster responded

Thank you for recognizing our customer service team! We’ll be sure to pass on your kind words, as they mean a lot to us

November 15, 2025

Dealership Rating
Employee Rating

The actual buying process was good, but service department is horrible. The service department and the reaction of management when I complained was very very disappointing. Wish I would have never More

by GLYNNSCAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 17, 2025

Toyota of Lancaster responded

I'm sorry to hear that you weren't satisfied with our efforts in correcting your issues and concerns. I can tell you our team went above and beyond to make things right, from our General Manager to General Sales Manager and Service Director. They were all involved to make your experience better. We even gave you a refund to make up for any inconvenience these issues may have caused.

November 01, 2025

Dealership Rating
Employee Rating

I like that they are so nice and good worker friendly and kindest and clean More

by roxigarciapalacios13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2025

Toyota of Lancaster responded

Thank you for the 5-star rating! We're thrilled to know you had a great experience with us. If you have any thoughts or suggestions on how we can make your next visit even better, feel free to reach out. Your feedback means the world to us!

October 23, 2025

Dealership Rating
Employee Rating

Toyota Lancaster went above and beyond to take care of my needs when problems arised. They handled everything with professionalism. I love my new 2026 Camry. Eddie, Anthony Doyle, Jeff, Sonny, and Andy were More

by natalie.hernandezz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Doyle, Douglas Velasco, Jeff Calero , Eddie Alvarez, Sonny Asaad

Oct 23, 2025

Toyota of Lancaster responded

Thank you so much for your kind words! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to reach out!

October 15, 2025

Dealership Rating
Employee Rating

Very professional and attentive advisor, in N out in less than 1 hour thank you. More

by FAMILYD06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2025

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

October 03, 2025

Dealership Rating
Employee Rating

Oscar is a wonderful person great . . he is very intelligent an helpful thank you oscar More

by tanyaltyau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2025

Toyota of Lancaster responded

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that [Team Member’s Name] provided you with outstanding service. Oscar Garcia consistently goes above and beyond to ensure our customers have a positive experience, and your feedback is a great affirmation of their hard work.

October 03, 2025

Dealership Rating
Employee Rating

I always receive great customer service from my service advisor Mauricio Orellana very knowledgeable and willing to help. More

by mescobar619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Orellana

Oct 06, 2025

Toyota of Lancaster responded

We’ll be sure to share your comments with Mauricio Orellana —they will be thrilled to know they made such a great impression. If there’s anything else we can do for you, please don’t hesitate to let us know.

October 02, 2025

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Employee Rating

Good experience with customer service friendly people I will recommend to everyone friends and family More

by SHIRLEYRIGONAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

Oct 06, 2025

Toyota of Lancaster responded

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

October 01, 2025

Dealership Rating
Employee Rating

It's a good center and everyone is working together. He doesn't need an evaluation because he is his own evaluator. I love this place and the people who work there. Thank you all. More

by Samer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2025

Toyota of Lancaster responded

Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.

September 23, 2025

Dealership Rating
Employee Rating

Excellent and fast customer service. Would recommend them. Glad I picked Toyota I love my car More

by jeanette.ramos93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2025

Toyota of Lancaster responded

Thank you for sharing your positive experience. We’re delighted to hear that you’re satisfied with the quality of the product. Our team works hard to ensure we deliver excellent customer service that exceeds customer expectations, and it’s rewarding to know we’ve succeeded.

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