Sean Preston
Sean Preston at Toyota of Lancaster

Sean Preston | Page 23

SERVICE DIRECTOR

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

Contact Me
4.7
511 Reviews

Dealership Experience

21 yrs, 1 mo

Industry Experience

32 yrs, 3 mos

Languages Spoken

English English

4.7

511 Reviews

Write a Review

511 Reviews of Sean Preston

May 17, 2023

Dealership Rating
Employee Rating

Happy that I was able to drop off my car for an oil change, go to the gym next door and then come back to pick it up. More

by Miseli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Gus Alatorre , Carmen Perez, Annie Vodegel, Chanin Yescas

May 17, 2023

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

May 06, 2023

Dealership Rating
Employee Rating

Service has declined in the last 2 years I’ve been a customer for approximately 15 years More

by lgwenlarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Alatorre

May 08, 2023

Toyota of Lancaster responded

I am reaching out to learn more about your experience so I can appropriately address your situation. Please feel free to call me directly at (661) 952-2103

April 27, 2023

Dealership Rating
Employee Rating

I have oil all over my floor because a simple oil change and the butt head left the oil cap on the rad support - also never got a call back or a free oil cvhange let us come over and clean the concert noth More

by toccosells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Gus Alatorre , Carmen Perez, Annie Vodegel, Chanin Yescas

Apr 27, 2023

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103.

April 27, 2023

Dealership Rating
Employee Rating

Really helpful, nice and polite employees, nice dealer and very neat waiting room, I will come back, thank you guys for you really good service. More

by MERY43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Gus Alatorre , Carmen Perez, Annie Vodegel, Chanin Yescas

Apr 27, 2023

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

April 25, 2023

Dealership Rating
Employee Rating

I purchased a used vehicle from Eddie and he was the most patient and helpful salesman I’ve ever dealt with. Even after the purchase when I had some issues he connected me with Sean in service to help with s More

by Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Alvarez

Apr 25, 2023

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

April 24, 2023

Dealership Rating
Employee Rating

Had my 2018 Toyota Tundra serviced ( March ) a few days later my vehicle would not start. I had my truck towed to the dealership, I was asked if anyone had messed around with the starter ( Toyota service p More

by Jose Aguilar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 24, 2023

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

April 15, 2023

Dealership Rating
Employee Rating

Service advisor Gustavo is always so helpful, no complaints at all he always keeps me updated More

by FELICISKYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gus Alatorre , Chanin Yescas

Apr 17, 2023

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

April 15, 2023

Dealership Rating
Employee Rating

AV Toyota isn’t perfect but they do strive to continually make the customer experience better every time I’m there. My last visit was perfect. More

by tomtom4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eduardo Himenez

Apr 17, 2023

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

April 03, 2023

Dealership Rating
Employee Rating

Service isn’t thorough. I had to double back 4 times for service and that’s very frustrating because I have a very demanding schedule. Yet it’s the only one around for miles More

by YUUNGSIMBAAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: U.B. Dominguez, Douglas Velasco

Apr 03, 2023

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

April 03, 2023

Dealership Rating
Employee Rating

Got me in without an appointment, finished in a timely manner. This dealer is my home dealership, and I will keep having my car serviced here .... More

by antoinemczeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Gus Alatorre , Carmen Perez, Annie Vodegel, Chanin Yescas

Apr 03, 2023

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

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