Sean Preston
Sean Preston at Toyota of Lancaster

Sean Preston | Page 24

SERVICE DIRECTOR

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

Contact Me
4.7
511 Reviews

Dealership Experience

21 yrs, 1 mo

Industry Experience

32 yrs, 3 mos

Languages Spoken

English English

4.7

511 Reviews

Write a Review

511 Reviews of Sean Preston

April 02, 2023

Dealership Rating
Employee Rating

Great service! Car was in and out very quick. Will be coming back for any future service needed More

by Nb_cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez, Kiara Santos , Carmen Perez

Apr 03, 2023

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

March 25, 2023

Dealership Rating
Employee Rating

Wait is too long. Everytime. There was a rude person in the office. Service center. More

by wbbdev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Gus Alatorre , Carmen Perez, Annie Vodegel, Chanin Yescas

Mar 27, 2023

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

March 22, 2023

Dealership Rating
Employee Rating

My car came back worst then I brought it in for and then they claimed nothing is wrong and didn't care to fix More

by benportillo456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Gus Alatorre , Carmen Perez, Annie Vodegel, Chanin Yescas

Mar 22, 2023

Toyota of Lancaster responded

I'm sorry to hear that your experience at our dealership didn't meet your expectations. I am reaching out to learn more about your experience so I can appropriately address your situation. Please feel free to call me directly at (661) 952-2103. We appreciate your business and value you as a customer.  I look forward to hearing from you.

March 17, 2023

Dealership Rating
Employee Rating

I have been utilizing the service department for years. No matter who the service advisor is, they are always friendly, efficient, courteous, and professional. I've seen Chanin for years and trust her jud More

by defox4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco , Chanin Yescas

Mar 17, 2023

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you have always had a good experience over the years and always happy for loyal customer such as yourself. We'll be sure to share your kind review with the rest of our team.

March 15, 2023

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Employee Rating

I've been going here since 2018 and I own two Toyota, fast service every time More

by MarieTaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo

Mar 15, 2023

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

February 20, 2023

Dealership Rating
Employee Rating

This dealership is the best hands down. They go above and beyond to take care of me everytime I come in More

by Mxciotti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2023

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

February 18, 2023

Dealership Rating
Employee Rating

The service manager was very knowledgeable of the problem with my transmission issues on vehicle. More

by peterlartigue6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2023

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

February 07, 2023

Dealership Rating
Employee Rating

They can’t fine the problem in my car I’m very upset good luck for everyone More

by 1963angelluna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Gus Alatorre , Carmen Perez, Annie Vodegel, Chanin Yescas

Mar 13, 2023

Toyota of Lancaster responded

Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103.

February 02, 2023

Dealership Rating
Employee Rating

No resolution to my check engine light problem unless I pay a $. 540 diagnostic test on top of the $ 170 initial test & a $80 new filter that was not replaced. Am so disgruntled with the service . Eric Bra More

by sherryfk48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 13, 2023

Toyota of Lancaster responded

Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103.

Mar 16, 2023

Toyota of Lancaster responded

Once again I'm sorry our service didn't meet your expectations. I appreciate you bringing this to my attention. We don't want to lose you as a loyal customer. Please let me know if there is anything we can do from our end.

Mar 16, 2023

sherryfk48 responded

Am so dissatisfied with the last service I had with you.

December 28, 2022

Dealership Rating
Employee Rating

Everyone in the service department was extremely friendly and helpful. I highly recommend Toyota of Lancaster. More

by chris@avcollisionrepairs.com
Recommend Dealer
Yes

Other Employees Tagged: U.B. Dominguez , Chanin Yescas

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