Service Department
Service Department at Subaru of Jacksonville

Service Department | Page 39

Service Department

Subaru of Jacksonville

1717 St. Johns Bluff Road
Jacksonville, FL 32246

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4.8
749 Reviews
4.8

749 Reviews

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749 Reviews of Service Department

December 12, 2020

Dealership Rating
Employee Rating

I am always well taken care of here, they are patient with all questions and concerns I have, and I always drive away confident that my car will be running great! Thank you!! More

by Subiboog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Sereda

December 09, 2020

Dealership Rating
Employee Rating

Fantastic place, helped my college daughter get her Legacy fixed quickly and provided a loaner so she could get home for Thanksgiving. Mike is awesome. More

by Nikom74.tm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Needham

December 01, 2020

Dealership Rating
Employee Rating

Staff is always courteous, friendly and helpful, the work is complete & done when they say it will be. When there might be an issue, they will do what they can to make it right. More

by Happy Subaru Forester Buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Landry, Josh Sereda

November 29, 2020

Dealership Rating
Employee Rating

The service experience was really bad , I had my brake pads serviced and unfortunately the brakes came loose when I was on a 1600mile roadtrip. Almost caused the car not to stop and luckily avoided a cras More

by Arjun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 30, 2020

Subaru of Jacksonville responded

Arjun, this is very concerning and we'd love to speak with you about it. Our Service Manager, Craig, reached out to you but we haven't heard back. Please let us know the best time and way to get in touch. We consider this a very high priority. Thank you.

Nov 30, 2020

Subaru of Jacksonville responded

Thank you, Arjun. We appreciate you and look forward to making this right.

Nov 30, 2020

Arjun responded

Thank for your prompt response, as I had stated in my post I’m on road trip and I will respond to Craig and post the outcome of what subaru of Jacksonville is offering related to this issue .

Nov 15, 2021

Arjun responded

Crazy g and team promptly responded to my query and sorted out my concern . Thank you Craig and the Subaru service department!

November 21, 2020

Dealership Rating
Employee Rating

Josh has always been a thorough, pleasant and fun to work with service rep! He’s very knowledgeable and has always gone the extra mile! My car, after 6 years, is running great! Love my Subaru ! More

by LisaD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Russell Hyatt, Josh Sereda

November 19, 2020

Dealership Rating
Employee Rating

Subaru of Jacksonville has been excellent. The service department is professional, timely and very helpful. They go the extra mile for customer service and customer satisfaction. My dealership keeps my Su More

by Subaru6
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Mike Needham

November 19, 2020

Dealership Rating
Employee Rating

Thanks for a great job! Drop off and pick up we’re both smooth! Workmanship so far works! I felt cared for. I do love my Ascent! More

by Gso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Needham , Josh Sereda

November 18, 2020

Dealership Rating
Employee Rating

Subaru of Jacksonville is simply amazing. This was by far the easiest buying experience of the last 35 years - my entire driving lifetime. All of the staff are courteous, professional and the most honest I h More

by Mr. T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 18, 2020

Dealership Rating
Employee Rating

I always appreciate the service department at Subaru of Jacksonville. The staff is pleasant and ready to explain the service that’s planned. They are good at keeping me informed of the progress. And the ca More

by Maryjane
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Juan Hernandez, Danny Kane Jr

November 18, 2020

Dealership Rating
Employee Rating

I'm a CT resident currently working and living part time in FL. My coworker suggested Subaru of Jacksonville and Bruce Holmes for a salesman. After some Internet browsing, I went to test drive a 2018 Forest More

by Suepar235
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Office Staff, Finance Department, Parts Department, Chris Schaer , Bruce Holmes, Danny Kane Jr, Ryan Munro

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