Service Department | Page 40

I walked in and was totally impressed with the level of customer service I experienced from your sales associate Nando Dipasquale and the rest of your staff. Also bought a great Outback for a fair price an customer service I experienced from your sales associate Nando Dipasquale and the rest of your staff. Also bought a great Outback for a fair price and unmatched quality. Thank you so much for making this a effortless experience. More

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Excellent over all. Needs a 6th star. Mike Needham delivered a level of genuine concern and service normally only found in the small hometown automotive industry. He has earned our trust and patronage delivered a level of genuine concern and service normally only found in the small hometown automotive industry. He has earned our trust and patronage for as long as I'm allowed to drive. Thanks to Mike and everyone for your level of service and dedication. More

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Everyone is so professional and thorough which we always expect at a Subaru dealership. Our problems were diagnosed and options for repair that worked with our budget were presented. Josh, our device prof expect at a Subaru dealership. Our problems were diagnosed and options for repair that worked with our budget were presented. Josh, our device professional, was extremely accommodating and personally involved. At no time did we feel rushed. We are very pleased with our experience and all involved, particularly Josh. Good job, Subaru of Jacksonville More

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Although my first time for service was not the best, they have definitely made up for it all the other times my vehicle has needed service. Mike and his team has been unbelievable with anything and everythin have definitely made up for it all the other times my vehicle has needed service. Mike and his team has been unbelievable with anything and everything that has been going on with my vehicle. I cannot thank them enough and always recommend SOJAX to everyone. You buy your car with the sales team but the reason you come back is because of how the service team treats you and your vehicle!! I used to hate getting my vehicle serviced but I know I have nothing to worry about with this particular service department! THANK YOU MIKE NEEDHAM!! More

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Depending on what type of car problem clients tell the service department on a daily basis, these people would want to do the minimum work possible which is not good. What's the point of their existence service department on a daily basis, these people would want to do the minimum work possible which is not good. What's the point of their existence if they don't really want to work? Why defer clients to act on their own under their guidance or go to their competition when any type of dealership does have a reputation of doing car problems places like goodyear, pep boys, etc. won't be able to do for more legitimate reasons? More

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Everything went well in my first maintenance visit to Subaru Jax. The folks were professional and the weather permitted me to stay outside during my wait of less than an hour. My only problem was trave Subaru Jax. The folks were professional and the weather permitted me to stay outside during my wait of less than an hour. My only problem was traveling from St. Augustine to Jax. I wish there was an alternative possibility to get service on my Forrester. I know it is my problem but I have no idea who I worked with. Please accept my apologies. First service was complementary so there was no cost. Oh, I forgot to mention that the waiting area had free snacks and drinks. More

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The folks at Subaru of Jacksonville are awesome! I took my car in because the driver side door lock wasn't working properly. I had the pleasure of meeting the service manager and getting the issue diagnose my car in because the driver side door lock wasn't working properly. I had the pleasure of meeting the service manager and getting the issue diagnosed immediately. He took pictures of the mechanisms inside the door and explained the functions. His mechanic freed up the action by moving the armature back and forth several times. It was just stuck, not broken. There was no charge for this and I was so grateful. I've always been treated well at Subaru of Jacksonville. I commend them for their honesty and integrity in all areas. More

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I am always pleased to be in the dealership. Had a leased 2018 WRX STI for 2.5 years,and just traded up to buy the 2020 model and the transition was easy. They are very helpful and when I came back the next 2018 WRX STI for 2.5 years,and just traded up to buy the 2020 model and the transition was easy. They are very helpful and when I came back the next day for a small add-on to the car, they took care of it right away in and out in less than an hour. Courteous and friendly staff make it a pleasant visit each time. More

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Very friendly folks. Quick in and out.Some concerns : Very friendly folks. Quick in and out. Some concerns : our technician was not wearing a mask. This was concerning since he was in our car ( odd you d Very friendly folks. Quick in and out. Some concerns : our technician was not wearing a mask. This was concerning since he was in our car ( odd you don’t have rules in place ). The other is , really should have mini creamers in your waiting area , the powdered stuff is very substandard . More

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I was very impressed with the first perzon who greeted.e to the last person explNing what was done to my ehicle I plan to always use your dealersbip e ery time i need work dond to me vehicle. Thank you f to the last person explNing what was done to my ehicle I plan to always use your dealersbip e ery time i need work dond to me vehicle. Thank you for making my experience delightful, swift, and effective More

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