Service Department | Page 68

Really Customer Friendly The folks at this dealership couldn't be more helpful. When I have a small issue like this morning when I needed to have the right exterior mirror pu The folks at this dealership couldn't be more helpful. When I have a small issue like this morning when I needed to have the right exterior mirror put back together (yes, I hit something with it) - there is no muss or fuss - just drive to the area next to customer service and the great guys and gals will put you back together. No paperwork at all. Or on other occasions when there are bigger deals like a 30,000 mile checkup - the wait is no problem because there are drinks and snacks waiting for us as well as wifi, tv, computers (in case you didn't bring your own). And of course it is always fun to chat with the sales staff and see what's new with Subaru. Oh, and did I mention that a free car wash is included? How great is that! More

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Excellent service The service staff was very helpful in setting up my appointment. The car was finished the same day I dropped it off. Highly recommend this dealership. The service staff was very helpful in setting up my appointment. The car was finished the same day I dropped it off. Highly recommend this dealership. More

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Really Great Service Again! (Sadly, I Had to Replace Tires) The service here is exceptional - from the friendly and very helpful staff who welcomes you to the service department... to the great service advisers The service here is exceptional - from the friendly and very helpful staff who welcomes you to the service department... to the great service advisers who are friendly, knowledgeable, and do everything possible to keep the pricing fair and reasonable. Steven Wall was my service adviser during this visit and was really great and very helpful and knowledgeable! Jennifer Becker has been my service adviser on numerous previous service visits and is always very helpful and a really great service adviser (a great asset to Subaru of Jacksonville!). And Lindsay Carter followed up with me to make sure my service experience was great! Thank you for the best service experiences! More

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Russel, the service mgr. and Steven Wall were great Pleasant handling warranty work, easy appointment and great job. Russel and Steven went out of their way to please us. We appreciate them and the fin Pleasant handling warranty work, easy appointment and great job. Russel and Steven went out of their way to please us. We appreciate them and the fine work. Thanks very much More

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Top Notch Service I appreciate that they acknowledge me as soon as we pull up to the dealership. They always go the extra mile Steven Wall always does a great job with I appreciate that they acknowledge me as soon as we pull up to the dealership. They always go the extra mile Steven Wall always does a great job with elite customer service. He makes sure that I’m taken care of I never feel like I’m just another number. He always displays a pleasant pleasing attitude.He is by far top notch!! More

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Welcoming, responsive and thorough Max and Steven and the crew are always welcoming, responsive and thorough when I take my 2016 Subaru Outback in for regular maintenance. Great dealers Max and Steven and the crew are always welcoming, responsive and thorough when I take my 2016 Subaru Outback in for regular maintenance. Great dealership. More

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Recharge my A/C I only have my car serviced here, where I originally bought it in 2011. They always do a great job, and couldn’t be more accommodating. I only have my car serviced here, where I originally bought it in 2011. They always do a great job, and couldn’t be more accommodating. More

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Lift gate repair My liftgate wouldn’t open and it needed to be replaced. They told me they could do it in an hour and I was happy to wait for such good service. They e My liftgate wouldn’t open and it needed to be replaced. They told me they could do it in an hour and I was happy to wait for such good service. They even washed my car! More

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Everyone is Helpful! A very nice buying experience. Sabino and Savannah were very helpful and responsive. When we had a unique question on running the car for our dogs sev A very nice buying experience. Sabino and Savannah were very helpful and responsive. When we had a unique question on running the car for our dogs several employees quickly came to help work it out. More

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Great Experience We have purchased two Outbacks from Bruce Holmes at Subaru of Jacksonville. I highly recommend this dealership. From the sales force to the service de We have purchased two Outbacks from Bruce Holmes at Subaru of Jacksonville. I highly recommend this dealership. From the sales force to the service department my dealings with them have always been pleasant. I even liked the credit manager. How often does that happen? More

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