"An outstanding and comfortable experience. Thank You Shane!!"
- Deborah Anne Gagliano
Had a most wonderful experience in and through the sales process. Shane Lyon was extremely attentive to my needs, answered all questions, and went beyond the normal sales process by spending the time educating me to the newness and changes from my former auto. When I was tied up at work, Shane went out of his way for me to have my first look and experience with my future purchase. A number of unusual questions were posed, Shane and the group stepped up to clarify the issues and what they didn't have the answer for, they took the time to research till the answer was given. if there should be a next purchase in the future...I will be asking and looking for Shane to once again make me feel comfortable and confident through the process.
Thank you Shane for the honesty and professionalism!!!!!!!!
Deborah Anne Gagliano
"A Fantastic Buying Experience"
This was my first BMW buying experience and it was a truly enjoyable one! Everyone I interacted with was great and enjoyable to talk with, sharing their knowledge and personal experience with their BMWs. I really enjoyed the inquiries by Shane into what kind of experience was a looking for in a car, not just "what can I sell you", and looking for the right model that fits those wants and needs. Scott was also great to work with in explaining extended warranties and other options available in financing. And Jon truly knows his way around the car! He was very thorough and helpful with his overview. I look forward to an ongoing relationship with the dealership.
"My favorite dealership"
- Ronny Bindra
The sales process at Knauz BMW is top notch and all the sales persons are great to deal with. I recommend the dealership for excellent service, knowledge, and customer care.
"Knauz BMW review "
- John Rudolph
Was a first rate experience from initial email contact through final purchase. No pressure - just a pleasant, professional group of individuals that offered complete information, answered questions, accommodated my payment situation and provided a thorough primer on the workings of all the vehicle options.
"A great experience"
Had a fabulous experience buying my X3 at Knauz. This is the fourth BMW dealership from which I've bought and it will be the only one from now on. The entire process from start to finish was low stress and no pressure. I felt like a valued customer and ended up getting the car I wanted at the price I wanted. Shane was a terrific salesman, Brandon made sure I knew the car from top to bottom before I left and Doug made the financing and administrative process smooth and easy.
"Very professional team"
From our first visit with Shane Lyon to the final lease paperwork process with Scott Adduci, we found Knauz to be very solid in all aspects of their business and very customer focused. We took numerous test drive over two days and didn't feel pressured by Shane. He provided professional and objective feedback, which made us confident in our final decision. Spencer Parker did an outstanding job detailing and teaching us the features of the BMW and setting up the various options to maximize our riding enjoyment. Very personable and professional. We liked the entire staff that we interacted with during our buying and post-buying time. We would certainly recommend Knauz in the future.
"2 for 1"
- Carmen C.
I recently traded in 2 cars for a BMW X3 and was so impressed with the excellent customer service from Bob, Shane, Scott and Brandon in the Knauz BMW dealership. The mainternance plan and warranty was important to me and they delivered. I would recommend the Knauz dealership to all who want quality service.
"Easy CPO Purchase!"
I recently purchased a certified pre-owned BMW 3 series from Shane. I called ahead to verify they had the car I was interested in, and when we arrived he had it pulled up and waiting for us to check out. It was late on a day on Saturday but we took a test drive and liked the car. However, because it was so late I told him we'd think about it over the weekend and call him on Monday. There was no pressure whatsoever, which was great. We live in Wisconsin, about 90 minutes away from the dealership, and so I called him on Monday and negotiated the purchase over the phone. We worked out a deal, came down that night and worked through the paperwork. Pretty easy! Also, Brandon was helpful with the delivery of the car by talking me through some of the features, pairing my phone and making sure all my questions were answered.
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"Sales with a smile and personality! "
I recently purchased a certificate pre-owned vehicle from Shane. I would highly recommend working with him... Shane listened to my wants needs and must have when it came to the vehicle I was looking for and delivered just that with a few extra bells and whistles! Thank you for making car buying fun again!
"Excellent X5 buying experience with Shane Lyon"
- Chris Fogle
I've used Knauz for servicing my 2013 528xi under the maintenance plan for past 3 years and have found them to be very professional and quick/expedient on service. Most of the time, I've gotten a nicer loaner than my own car which actually triggered my next move to buy an 2017 X5. Had a great sales experience with Shane Lyon who listened to my needs as I needed to trade two vehicles and had some flexibility on colors and options on the X5. Shane presented options across the X5 price spectrum, had them ready for our follow up visit and once we decided, he made the transaction painless. Shane is passionate about his work, committed to his customers and the follow up a with me during the course of the following week has been appreciated. Shane's now our BMW guy!
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