"Shane Lyon was excellent"
Shane was fabulous to deal with for our car purchase. We spoke over the phone bought the car and drove down from Wisconsin to pick it up. Shane gave us all the information and had things 100% ready to go. He even had our car covered--fabulous touch. The car was everything he said--which is a true value these days. Love our experience and we will be back for our next vehicle purchase. Also Doug in finance was great. We did not have change for the tollbooth because we only have one IPASS and he pulled money out of his own wallet so we could get on the highway back to Wisconsin---doesn't get any better than that!!!!!
"Fantastic car buying experience!"
We purchased our BMW X5 here and I can't imagine going anywhere else. Everyone we worked with went out of there way to make sure we were satisfied. Shane was very polite and didn't seem to mind showing us car after car. Scott was also great - wasn't pushy about selling us anything we weren't interested in. Jon walked us through every feature this car had available and made sure to get everything set up for us. So far we are very happy with the car and highly recommend this dealership! Thanks guys!
"Great car buying experience"
Overall buying experience on BMW X5 was stress free and painless! Great sales reps Yale and Shane both are really customer focused. Yale knew what I am looking for and helped me to find and acquire a nice BMW X5. Yale was busy during one of my visits and Yale asked Shane to help me. Shane is very polite and helpful. I worked mainly with Yale during this sales experience. Yale was very easy to work with, no pressure. Yale & Shane both are courteous and friendly sales reps.
We purchase a certified pre-owned 2015 435i x drive convertible in March 2018. Even though the dealership was a bit of a drive for us, the experience was well worth it. We found the car that had the options that we wanted, at a fair price. Salesman Shane Lyons could not have been more helpful. Scott Adduci in finance came up with such a great rate and incentives for us that we financed rather than paying cash. "Genius" Spencer Parker handled the delivery by giving us a 'hands-on' orientation that made us feel extremely comfortable with our 'new' vehicle. We highly recommend this dealership!
"Very Efficient Experience"
Needed to get a new car and wanted to get back in a X5. Very efficient process from walking in the door to driving away.
"Exceptional & Expedient service"
I have friends who like to spend days in a dealership...selecting cars...haggling. I want to find the perfect car at a great price as quickly as possible. That is exactly what Knauz (and Shane Lyon specifically) provide. From reviewing options to selecting a car to financing -the process was seemless and fast.
"Excellent customer service "
Great experience! Great sales rep Shane and Yale. Really knowledgeable sales team helped me find and acquire a nice 535i !!SUPER EXCITED!! Definitely would recommend this place to all my friends and family! If u haven't been here, u definitely should check it out! Very friendly and inviting place!
"Great Car Buying Experience @ Karl Knauz BMW "
Excellent staff of people working at Karl Knauz Motors. Working with Shane, Scott and Jon made the experience of buying our BMW X5 that much better. Extremely friendly, knowledgeable and professional through the whole car buying experience. Would highly recommend the dealership/auto group to those in the market for buying a luxury car.
"New 2018 X3"
- Rob S
Great experience at Knauz! Shane Lyon was terrific throughout the whole process...from providing details on the car, through negotiations (yes, even the negotiations were a decent/respectful experience), and all the way to delivery. Visited two other BMW dealerships and Knauz had the best price by far. A real first class experience! Would strongly recommend Knauz, and specifically Shane, to anyone looking to buy a new BMW!
"Everyone is patient and helpful"
I had bought from Knauz before and had a good experience - but today they took it to the next level. I bought a used BMW today to replace my existing BMW - which I was happy with - and the sales person, Shane Lyon, could not have been more patient, transparent, helpful, and a real asset to the process. I ended up buying a newer model used BMW, and I would recommend anyone to go to Knauz and get their next car there. Shane understood both the emotion and the logic that you need to engage in buying a car, and he helped work patiently and clearly with both elements. The credit/business folks, the service staff, the attendants who prep and set up your car - everyone is courteous and listens well.