Shantai Isom
Shantai Isom at Five Star Subaru of Grapevine

Shantai Isom | Page 6

Customer Relations Manager

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

Contact Me
5.0
84 Reviews

Dealership Experience

5 yrs, 10 mos

Industry Experience

28 yrs, 10 mos

5.0

84 Reviews

Write a Review

84 Reviews of Shantai Isom

January 11, 2023

Dealership Rating
Employee Rating

Great customer service. The service was fast and prompt. I only needed to show up and wait. More

by Kimmikeymike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2023

Five Star Subaru of Grapevine responded

Kimmikeymike, It is always great to hear from our Five Star Subaru guests! On behalf of Shantai, thank you for sharing your dealership experience. We look forward to addressing all of your vehicle questions at 817-438-1700. Don't hesitate to stop by or give us a call. Best Regards, Dylan Hulme, Service Director

January 07, 2023

Dealership Rating
Employee Rating

Jeremy is the BEST! I’ve bought 2 cars from him and highly recommend him to my friends, one of them bought a car from him. More

by newton.deb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Roberts, Jeremy Matthews

Jan 11, 2023

Five Star Subaru of Grapevine responded

Deb, Thank you for rating your Five Star Subaru shopping experience. Our next goal is to help you fully enjoy your new Subaru. When you have technical or care questions, reach us at 817-438-1700. We appreciate you! Best Regards, Doug Laymon, Sales Manager

January 06, 2023

Dealership Rating
Employee Rating

It was an amazing experience and everyone is so helpful. I truly recommend this dealership. More

by CPAB.ACCT
Recommend Dealer
Yes

Other Employees Tagged: Azrael Cavazos

Jan 06, 2023

Five Star Subaru of Grapevine responded

Thank you, CPAB.ACCT, for sharing your Five Star Subaru shopping experience. Azrael and Shantai are very customer focused, so any time you have questions about your new Subaru reach out to 817-438-1700. We want to help you fully enjoy your new car. Congratulations! Best Regards, Doug Laymon, Sales Manager

January 03, 2023

Dealership Rating
Employee Rating

Easiest car purchase ever! Everyone from the team is so friendly and made us feel welcomed and important. This is our 3rd Subaru purchase from the Five Star team and I wouldn't More

by asherrjoy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tony Hooman, Darrell Cooper , Jeff Davis

Jan 04, 2023

Five Star Subaru of Grapevine responded

Thank you, asherrjoy, for shopping again at Five Star Subaru! We are grateful for the chance to help you enjoy your travels in another Subaru! Your loyalty is very much appreciated and we look forward to hearing from you again at 817-438-1700. Happiest of new years, Doug Laymon, Sales Manager

December 13, 2022

Dealership Rating
Employee Rating

Clean comfortable waiting area. Excellent communication of work performed and work necessary. Excellent selection of coffee, tea, beverages and snacks while waiting. More

by Frederick
Service Price Transparency
Recommend Dealer
Yes
Dec 14, 2022

Five Star Subaru of Grapevine responded

Thank you, Frederick, for sharing your Five Star Subaru service experience. Communication continues to be key and we welcome additional questions at 817-438-1700. Let us know how we can help you enjoy your Subaru. Safe travels, Dylan Hulme, Service Director

October 31, 2022

Dealership Rating
Employee Rating

Great experience with Five Star Subaru. They are a very friendly, attentive, customer oriented dealership from sales to service. The best car buying experience we have had in a long long ti More

by matt.searcey
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ron Yon

Nov 01, 2022

Five Star Subaru of Grapevine responded

Matt, Congratulations on your new car purchase at Five Star Subaru. Ron, Shantai, and I continue to be available for you at 817-438-1700. Let us know how we can help you enjoy your ride! Thanks for your business and review, Doug Laymon, Sales Manager

October 30, 2022

Dealership Rating
Employee Rating

Shanti is very competent,pleasant and a real asset for your dealership. We have been quite pleased with our entire experience with Five Star Subaru. Love the car More

by randi.stewart41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 30, 2022

Five Star Subaru of Grapevine responded

Thank you, Randi! Shantai is very customer focused and can be reached with future questions at 817-438-1700. Keeping you knowledgeable about your Subaru is a priority. Let us know when we can help again. Safe travels, Dylan Hulme, Service Director

October 29, 2022

Dealership Rating
Employee Rating

Everyone is friendly, and courteous. I felt very welcome this morning for my service and the young man that checked in my vehicle listened to my concerns and was able to convey those to More

by Corina1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Fraikes, Derek Adams

Oct 30, 2022

Five Star Subaru of Grapevine responded

Corina1987, We want to keep you knowledgeable about your Subaru. Reach our service any time you have vehicle questions at 817-438-1700. Helping you fully enjoy your Subaru is the goal. Thank you for your business and feedback, Dylan Hulme, Service Director

October 08, 2022

Dealership Rating
Employee Rating

Very knowledgeable and extremely easy to work with. Look forward to working with Derek again More

by mb4
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Fraikes, Derek Adams , Jeff Davis

Oct 09, 2022

Five Star Subaru of Grapevine responded

Thank you, mb4, for rating your Five Star Subaru shopping experience. We appreciate knowing our team did a good job getting you into a new Subaru. Customer service continues, so please reach us at 817-438-1700 when you have technical or care questions. Enjoy your new car! Best Regards, Doug Laymon, Sales Manager

September 09, 2022

Dealership Rating
Employee Rating

The staff at Five Star Subaru provided me with extraordinary service and a pleasant environment along with explaining in detail everything I needed. More

by martinkingtexas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 09, 2022

Five Star Subaru of Grapevine responded

Martinkingtexas, It is great to hear from you! Thank you for rating your Five Star Subaru service visit. We appreciate having the opportunity to help with your vehicle's care. We look forward to scheduling future appointments at 817-438-1700. Take Care, Marcus Procter, Service Director

Sep 09, 2022

martinkingtexas responded

You got it!! I forgot to get my new Subaru ball cap while I was there. Maybe next visit.

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