Shantai Isom
Shantai Isom at Five Star Subaru of Grapevine
Refer Me

Shantai Isom | Page 6

Customer Relations Manager

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

Contact Me
5.0
61 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

26 yrs, 10 mos

5.0

61 Reviews

Write a Review

61 Reviews of Shantai Isom

May 18, 2021

Dealership Rating
Employee Rating

Shantai was such a huge help to me and my husband! She went over every feature in our 2 new Subaru Foresters and we were blown away with all the options. I especially appreciated her help in getting to th More

by janiemacklin
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Kroes

May 19, 2021

Five Star Subaru of Grapevine responded

Janie, We want to help you fully enjoy your new Subaru. Shantai and I are available at 817-438-1700 any time questions arise. We want you back at Subaru of Grapevine to revisit any features when it is convenient for you. Thank you for sharing your feedback! Take Care, Doug Laymon, Sales Manager

May 17, 2021

Dealership Rating
Employee Rating

Extraordinary service and great employees. They do a great job helping and explaining all detail involved with service and repairs. I’ll keep coming back to them More

by martinkingtexas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Johnnie Taylor, Doug Laymon, Mike Ohanesian , Dee Boyett

May 18, 2021

Five Star Subaru of Grapevine responded

Martkinkingtexas, We feel communication is necessary to help our Subaru of Grapevine customers stay knowledgeable about their vehicles. Between visits, we welcome your maintenance questions at 817-438-1700. We want to help you fully enjoy your drive time. Thank you, Marcus Procter, Service Director

May 12, 2021

Dealership Rating
Employee Rating

Great experience with the 5 Star Subaru sales and support staff. Chief was helpful in helping us reach a decision about trading. After years with Lexus, we were pleased to see the quality of the Subaru deale More

by TED.MCILVAIN
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: James Inim , Kareem Kusez

May 13, 2021

Five Star Subaru of Grapevine responded

Hello Ted and Sandy! It was so very nice to help you at Subaru of Grapevine. We want to make certain you both fully enjoy your new Subaru. Please stop by or give us a call at 817-438-1700 any time. Thank you for your kind words and business, Doug Laymon, Sales Manager

April 16, 2021

Dealership Rating
Employee Rating

This car-buying experience was the seventh one in my lifetime. It was always a dreaded event in the past. This time, Five Star made it an enjoyable one. The interaction was up-front and transparent. More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 17, 2021

Five Star Subaru of Grapevine responded

Hello Karen, We were happy to help you enjoy purchasing your new vehicle at Subaru of Grapevine. To continue sharing our Subaru knowledge, call us any time at 817-438-1700. We want to make owning your car the best experience. Thank you, Doug Laymon, Sales Manager

April 05, 2021

Dealership Rating
Employee Rating

I had a great experience with Spencer and this dealership. Awesome service and follow up service. I would recommend going here for your next car. More

by Aprilm126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Spencer Fuller, Kareem Kusez

Apr 06, 2021

Five Star Subaru of Grapevine responded

Aprilm126, We really appreciate you and your business at Subaru of Grapevine. We also want to make sure you have the best driving experience. Reach out to Spencer or me any time at 817-438-1700. It will be great to see you again. Thank you, Doug Laymon, Sales Manager

March 16, 2021

Dealership Rating
Employee Rating

Great service to date. It was helpful to go over the car features in person. I also like having the car washed when I come into the dealership More

by S
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Ron Berman

Mar 18, 2021

Five Star Subaru of Grapevine responded

Hello! Thank you for shopping at Subaru of Grapevine and do not hesitate to call us at 817-438-1700 when you need our assistance. We want to help you every time you have Subaru questions! Take Care, Doug Laymon, Sales Manager

March 16, 2021

Dealership Rating
Employee Rating

Brought my Subaru in for some warranty work. They had to order the part and it arrived in a few days. They called and let me know and we made an appointment. Brought vehicle in. They told me it would be abo More

by Dieter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 18, 2021

Five Star Subaru of Grapevine responded

Dieter, We are very grateful for your business at Subaru of Grapevine. Thank you for taking the time to share your experience and recognizing so many of our staff. We are available at 817-438-1700 for all of your care concerns. Let us know when will can be of service again. Much appreciation, Doug Laymon, Sales Manager

March 16, 2021

Dealership Rating
Employee Rating

Shantai was very personable, knowledgeable, professional and ready to answer any snd all questions! I feel comfortable with all the bells and whistles on car! More

by justannc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 18, 2021

Five Star Subaru of Grapevine responded

Hello justannc! It is great to hear you enjoyed working with Shantai on your new car purchase at Subaru of Grapevine. We want to make certain you fully enjoy the bells and whistles, so stay in touch at 817-438-1700. Thank you for your business and review. Please stay in touch, Doug Laymon, Sales Manager

January 25, 2021

Dealership Rating
Employee Rating

Took vehicle in fir an oil change , and to fix the molding on My Driver side window. Everything was done in a timely manner. They also washed my Vehicle for Me !! More

by cooper75067
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Johnnie Taylor, Jon Zablosky , Brian Swarver

Jan 26, 2021

Five Star Subaru of Grapevine responded

cooper75067, We aim for total customer satisfaction at Subaru of Grapevine. Our service team will be ready to help again when you call 817-438-1700. Thank you for recommending our dealership! Safe Travels, Marcus Procter, Service Director

January 16, 2021

Dealership Rating
Employee Rating

Friendly and knowledgeable staff. Good experience. Not pressured and everything was explained in detail. No run around game between sales and the manager. Would recommend to anyone. More

by wayne.davidson1307
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Cheney, Doug Laymon, Brandon Fraikes , Luis Hernandez

Jan 18, 2021

Five Star Subaru of Grapevine responded

Thank you, Wayne, for recommending Subaru of Grapevine! We are grateful to have you a part of our dealership family and we want to make certain you are always comfortable when you visit. Reach out to our sales or service team at 817-438-1700 when you have questions about your new Subaru. We will be happy to help in any way we can. Thanks again, Doug Laymon, Sales Manager

...
6

Dealership Inventory (291 Vehicles)

2024 Subaru Outback
new
Green exterior
CVT Lineartronic
AWD
2024 Subaru Outback
new
Silver exterior
CVT Lineartronic
AWD
2024 Subaru Crosstrek
new
Blue exterior
Lineartronic CVT
AWD
2024 Subaru Crosstrek
new
Black exterior
Lineartronic CVT
AWD
2024 Subaru Crosstrek
new
Black exterior
Lineartronic CVT
AWD
2024 Subaru Outback
new
Red exterior
CVT Lineartronic
AWD