Shaun Crosier | Page 24

October 10, 2019 Normal 5,000 Mile Service We bought both vehicles in for servicing as they had reached the 5,000 mile mark at the same time. We were advised by our service writer that the b We bought both vehicles in for servicing as they had reached the 5,000 mile mark at the same time. We were advised by our service writer that the brakes needed to be replaced and advised the cost and how long it should take. We approved the work and his time estimate was within 10% of the actual time. The low pressure warning indicator was continually on and it turned out that a sensor needed replacement at a cost of $212.82 which we approved. It always amazes me how well Lexus is at knowing life expectancies of parts on their vehicles as the 8 year extended platinum warranty had expired in June this year. As always everyone was very helpful and this is a first class service center. More

Print

Preventing maintenance The service render by mechanic and customer support was outstanding. Preventing maintenance was completed in a timely manner. While you wait for your The service render by mechanic and customer support was outstanding. Preventing maintenance was completed in a timely manner. While you wait for your vehicle, the refreshments was available in all kind of variety to satisfy your needs. I would continue to take my car to Lexus for maintenance and repair. More

Print

Got me in last minute and completed everything I asked for. Service was slow and took a while for a service rep to get me at the end and my car sat in the bay for quite some time. Beautiful facility. for. Service was slow and took a while for a service rep to get me at the end and my car sat in the bay for quite some time. Beautiful facility. More

Print

Wonderful Because everyone is so very helpful and alway very aware of your presents! When you call or come in they are always very helpful! Listen to what you Because everyone is so very helpful and alway very aware of your presents! When you call or come in they are always very helpful! Listen to what you are saying and answer with knowledge More

Print

Great Experience I was very happy with the service I received from Jim Hudson Lexus. Everyone was vero professional and helpful. I would definitely recommend this de I was very happy with the service I received from Jim Hudson Lexus. Everyone was vero professional and helpful. I would definitely recommend this dealership. More

Print

Always excellent I had an appointment Melvin, but he was very busy. Sam addressed all of my needs and set up my maintenance schedule and kept me informed. Excellent I had an appointment Melvin, but he was very busy. Sam addressed all of my needs and set up my maintenance schedule and kept me informed. Excellent job. Keep up the good service. More

Print

Helping me with my car getting serviced was excellent/ When I asked about the status of my car the service reps was quick to check into it and answered my questions in a professional manner. When I asked about the status of my car the service reps was quick to check into it and answered my questions in a professional manner. More

Print

Hit it out of the Park Jim Hudson Lexus has hit yet another home run. Their maintenance staff provided excellent and speed service to get my car into the shop for a service Jim Hudson Lexus has hit yet another home run. Their maintenance staff provided excellent and speed service to get my car into the shop for a service. Their attitudes and overall support is nothing short of OUTSTANDING. It is always a pleasure to deal with an organization that takes customer satisfaction as the mantra for their service. These folks are simply the best More

Print

Battery Did a great job to research the battery history. Covered under warranty. Service was very quick. The wait time was relaxing. Keep up the good wo Did a great job to research the battery history. Covered under warranty. Service was very quick. The wait time was relaxing. Keep up the good work. More

Print

Excellent customer service, ( The Best ) I enjoyed receiving professional and quality service from the service department. Shaun and Melvin are the best. They kept me informed from the begin I enjoyed receiving professional and quality service from the service department. Shaun and Melvin are the best. They kept me informed from the beginning to the end of my transaction. Between the two it would have to be a photo finish. On a scale of one to ten they would get a ten plus! More

Print