Shawn Merrick | Page 8

Herb Chambers Toyota of Auburn outclassed any of the other dealerships I went to. I was greeted by Bryan Arroyo who showed dedication and respect to his customers. He was honest all throughout. The mana other dealerships I went to. I was greeted by Bryan Arroyo who showed dedication and respect to his customers. He was honest all throughout. The manager and his team are professionals and if you're in the market for a car I highly recommend asking for Bryan. More

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Staff was very friendly and informative. Willing to hear our needs and provide creative solutions. our needs and provide creative solutions. More

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Great experience!! Easy to work with all around. Very professional sales team and service team professional sales team and service team More

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Hai was great! He was very helpful and made my car buying process a breeze. I also appreciated that he assisted with getting me some great auto insurance rates. The dealership as a whole was friendly. Will r process a breeze. I also appreciated that he assisted with getting me some great auto insurance rates. The dealership as a whole was friendly. Will recommend to others in the future. More

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Cameron is an enthusiastic employee who was very Attentive and helpful. I took my car for an oil change and to rotate the tires. The staff were very friendly and professional. Attentive and helpful. I took my car for an oil change and to rotate the tires. The staff were very friendly and professional. More

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Great experience great staff plenty of inventory unlike the other Toyota dealerships around. the other Toyota dealerships around. More

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Very neat environment with an excellent customer service. Representative was very respectful and honest in explaining the available options that helped us to make a choice. Car prices are pretty cool compare Representative was very respectful and honest in explaining the available options that helped us to make a choice. Car prices are pretty cool compared to other dealers too. More

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My negative rating is for the Finance Manager Mr. Shawn Merrirt. He himself is not fit to work with the public. He is too bitter a person to work with clients. In my personal experience, I had to sign a co Merrirt. He himself is not fit to work with the public. He is too bitter a person to work with clients. In my personal experience, I had to sign a contract on May 6, 2021 and the vehicle was delivered to me on 6/22/21 one month and sixteen days after signing the contract. Mr. Shawn was too arrogant and at all times he refused to make me change from the Lease date to the delivery date, If it was not because the very kind salesman Jose R. who convinced me to take the Sienna I would have left him the vehicle at the dealer and I would never do another lease with Merrick again. Shawn Merrick only cares that one signs the contract and gives him the money immediately and then one does not work. You get what they want and then you stop being a good customer for the dealer. Disrespect for the customer do you have? Things like Shawnk for that reason I made a complaint to both Toyota Finance departments because my experience with you was horrible until I felt cheated, you never wanted to cancel the contract in the first 7 days of signing when by law it was in my Right, RESPECT CUSTOMERS More

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Bryan was so great to deal with! I would highly recommend him. He was honest and efficient. The whole buying experience was very easy, not stressful and efficient. Very happy all-in-all! recommend him. He was honest and efficient. The whole buying experience was very easy, not stressful and efficient. Very happy all-in-all! More

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Will be back .excellent work everyone..definitely will tell 9thers about your great service...will be keeping this one...1000% great quality and excellent customer service. tell 9thers about your great service...will be keeping this one...1000% great quality and excellent customer service. More

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