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Shelley Dupre

Overview Reviews (106) Inventory (123)

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Shelley Dupre

Shelley Dupre | Page 11

Service Business Development Manager

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

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4.9

106 Reviews

Overview Reviews (106) Inventory (123)

Dealership Experience

6 yrs, 8 mos

Languages Spoken

English

4.9

106 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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106 Reviews of Shelley Dupre

January 07, 2025

Dealership Rating

Employee Rating

From scheduling to service writer all the way through cashier-everyone was friendly, helpful and approachable. Waiting area clean and comfortable. cashier-everyone was friendly, helpful and approachable. Waiting area clean and comfortable. More

by jmdg1218

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jacqueline Quinlan, Pamela Bussiere

Jan 08, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We truly appreciate your feedback about your experience at Colonial West Chevrolet of Fitchburg. It’s wonderful to hear that our team provided friendly and helpful service, and that you found the waiting area clean and comfortable. We look forward to seeing you again for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 31, 2024

Dealership Rating

Employee Rating

Scheduled a recall for one of our company vehicles. Work was done promptly and truck was returned the same day as promised. Work was done promptly and truck was returned the same day as promised. More

by David

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Pamela Bussiere

Jan 02, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the great feedback, David! I'm glad to hear that your company vehicle's recall was handled promptly and that the truck was returned the same day as promised. At Colonial West Chevrolet of Fitchburg, I strive to provide efficient service for our customers. I appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

December 27, 2024

Dealership Rating

Employee Rating

call talked to pam she got me in that day my oil was 10% Thanks for getting me in so quick Colonial west you have my business always 10% Thanks for getting me in so quick Colonial west you have my business always More

by jakniner

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Pamela Bussiere

Dec 28, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We're thrilled to hear that Pam was able to get you in quickly for your oil change. At Colonial West Chevrolet of Fitchburg, we strive to provide excellent service, and we appreciate your trust in us. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 21, 2024

Dealership Rating

Employee Rating

Great customer service, would recommend to colonial to anyone in need of their vehicle being serviced anyone in need of their vehicle being serviced More

by Pjd16

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Jacqueline Quinlan, Pamela Bussiere

Nov 22, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our customer service at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us, and we look forward to assisting you again the next time you need vehicle service! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 15, 2024

Dealership Rating

Employee Rating

I am thrilled to see that Shelley is back and seeing her smile and being most helpful is an asset for colonial west smile and being most helpful is an asset for colonial west More

by Dip.op583

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Lane, Pamela Bussiere

Nov 15, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! I'm thrilled to hear that you had a positive experience with Shelley at Colonial West Chevrolet of Fitchburg. Her smile and helpfulness truly make a difference, and I'm glad you noticed! I look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

November 12, 2024

Dealership Rating

Employee Rating

If your looking for a sales man, reach out to Rob. He wasn't pushy and the whole process went smoothe. He set up everything with my insurance company, and the registry besides doing it on his day off! He wasn't pushy and the whole process went smoothe. He set up everything with my insurance company, and the registry besides doing it on his day off! All I had to do was pick up my car. I had to go back for heated seats and he had the loaner vehicle of my choice waiting for me all warmed up. If you want someone to take that extra mile for you that would be Rob. I love this guy! He's truly amazing! He is the #1 Rock Star at Colonial Chevrolet! Thank you Rob! More

by michele mathieu

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Carlos Silvera, Robby Dodd

Nov 14, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! I'm thrilled to hear about your positive experience with Rob at Colonial West Chevrolet of Fitchburg. It's fantastic to know he went the extra mile for you, especially by coordinating with your insurance and having a loaner vehicle ready. I appreciate your feedback and hope to see you again soon for more amazing service! Enjoy your heated seats! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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