Stephanie Jones | Page 2

Toyota of Scranton responded

Dear TRAP01, Thank you for taking the time to share your positive experience with Toyota of Scranton! We are delighted to hear that you found our dealership to be excellent, with friendly people, a clean building, and great customer care. Our team works hard to provide a welcoming and customer-focused environment, and we are thrilled to know that it reflected in your experience. We take pride in maintaining a clean and inviting space for our customers. We are also pleased that you found our selection of vehicles to be great. It's our goal to offer a diverse range of high-quality vehicles to meet the needs and preferences of our valued customers. Thank you for choosing Toyota of Scranton, and we appreciate your kind words. If there's anything more we can assist you with or if you have any further feedback, please don't hesitate to reach out. Safe and happy driving! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hello THOMASSAVERO! Thank you for taking the time to leave a 5-star review and share your feedback. We're delighted to hear that you found our service great. Your input regarding labor costs and discounts for senior citizens and loyal customers is valuable to us. We appreciate your loyalty and will certainly consider your suggestions as we strive to enhance our customer experience. If you have any specific ideas or additional details you'd like to share about the discounts you mentioned, please feel free to reach out to our guest experience team at 570.702.8776. We look forward to serving you again and appreciate your continued support at Toyota of Scranton! Regards, Toyota of Scranton

Toyota of Scranton responded

JERRYJAMES, We're delighted to learn that you had a smooth and efficient experience at Toyota of Scranton. Our team works hard to streamline the car-buying process, and it's rewarding to know that it made a positive impact on your visit. Thank you for choosing us, and we hope to continue exceeding your expectations. Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

JBARILLO96, Thank you for taking the time to share your experience with us at Toyota of Scranton! We're thrilled to hear that our team provided you with exceptional customer service. Our goal is to make every visit enjoyable and stress-free. We appreciate your business and look forward to serving you again in the future. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear Robert G. Toomey, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our staff to be courteous and professional, our facility clean, and our vehicle selection impressive. At Toyota of Scranton, customer satisfaction is our top priority, and we are thrilled to know that we met your expectations. We appreciate your kind words and your acknowledgment of our efforts to provide a great car-buying experience. We look forward to welcoming you back in the future, and if there's anything specific you enjoyed or any suggestions you may have for improvement, please feel free to share. Your feedback is invaluable to us. Once again, thank you for choosing Toyota of Scranton, and we can't wait to assist you with any automotive needs you may have in the future. Best regards, Guest Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear SILKYMARE14169, Thank you for taking the time to share your positive experience at Toyota of Scranton! We're thrilled to hear that you found our service bay area very clean and our staff professional. Maintaining a clean and welcoming environment is a top priority for us, and we're delighted that it contributed to your positive experience. We're also pleased that you enjoyed our complimentary lunch and coffee. Providing a comfortable and convenient experience for our customers is important to us, and we're glad it made a positive impression on you. Thank you for recommending Toyota of Scranton to your friends and family. We truly appreciate your support, and we look forward to serving you and your loved ones in the future. If there's anything else we can do to enhance your experience or if you have any suggestions, please don't hesitate to let us know. We value your feedback. Thanks again for choosing Toyota of Scranton! Best regards, Service Team Toyota of Scranton

Toyota of Scranton responded

TIM.CLAUSS1, Thank you for taking the time to share your experience with us at Toyota of Scranton! We're thrilled to hear that our team provided you with exceptional customer service. Our goal is to make every visit enjoyable and stress-free. We appreciate your business and look forward to serving you again in the future. Warm regards, Service Team Toyota of Scranton

Toyota of Scranton responded

MDESIANO, We hope this message finds you well. Thank you so much for taking the time to share your positive experience with our team at Toyota of Scranton! We truly appreciate your feedback and are delighted to hear that Stephanie provided you with excellent service. Stephanie and the entire team here at Toyota of Scranton are dedicated to addressing our customers' needs and ensuring a smooth and enjoyable experience. We are thrilled to know that you've consistently had positive interactions with our representatives and that it has been a contributing factor to your choice of using our services. Your satisfaction is our top priority, and we are committed to maintaining the high standards that you have come to expect from Toyota of Scranton. If you ever have any further questions, concerns, or feedback, please don't hesitate to reach out to us. We value your continued loyalty, and it's customers like you who inspire us to continually improve and deliver exceptional service. Once again, thank you for choosing Toyota of Scranton, and we look forward to serving you for many more years to come. Best Regards, Service Team Toyota of Scranton

Toyota of Scranton responded

Dear BOBDEFUSO, Thank you for taking the time to share your recent experience with us at Toyota of Scranton. We greatly appreciate your feedback and are thrilled to hear about the exceptional service you received from Joe and Stephanie during your used car purchase. We are incredibly proud of Joe for going above and beyond to address any concerns you had with the car. It's our commitment to stand behind our customers and their purchases, and we're glad Joe and Stephanie could make that happen for you. On the other hand, we're sorry to hear that your experience with Jim from financing did not meet your expectations. We genuinely apologize for any inconvenience caused. We value your feedback and will use it constructively to improve our customer interactions. Rest assured, we'll address this internally to ensure better communication and a more personable experience moving forward. Your willingness to consider returning to us for future purchases, whether new or used, means a lot to us. We're committed to making every aspect of your experience with Toyota of Scranton a positive one, and we hope to have the opportunity to serve you again. If there's anything specific you'd like to discuss or if you have further feedback, please don't hesitate to reach out to our customer relations team. We appreciate your honesty and look forward to the chance to improve. Best regards, Toyota of Scranton Guest Experience Team

Toyota of Scranton responded

KENLIZB, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We're delighted to hear that Abe provided you with excellent service and made your truck-buying experience enjoyable. Our team takes pride in being knowledgeable and ensuring that our customers feel comfortable throughout the process. It's fantastic to know that Abe's approach was not only informative but also pressure-free. We understand the significance of making such an important decision, and we strive to create an environment where our customers can make choices that suit their needs and preferences. We truly appreciate your kind words and your trust in Toyota of Scranton. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and hope you enjoy every moment with your new truck! Best regards, Toyota of Scranton Sales Team