Stephen Barnes | Page 2

Normally very prompt but this appointment took almost 3 hours. I was told ‘oh your car is being pulled around’ then I waited another 45 minutes. Not typical and disappointing considering I drive 160 mi hours. I was told ‘oh your car is being pulled around’ then I waited another 45 minutes. Not typical and disappointing considering I drive 160 miles round trip for this service experience. More

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Very happy with your service on the Subaru. The service department is great and the people that work there are very knowledgeable and friendly. The service department is great and the people that work there are very knowledgeable and friendly. More

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Outstanding service from the time I walked in and constant follow up! Very knowledgeable and super helpful! Let the dealership with phone and all accessories hooked up! Would recommend many people to constant follow up! Very knowledgeable and super helpful! Let the dealership with phone and all accessories hooked up! Would recommend many people to go there and Nathan! More

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Fast and Efficient. When I arrived they took my car immediately and the service took less than an hour. When I arrived they took my car immediately and the service took less than an hour. More

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The service on my Subaru was prrformed promptly and I received a good description of the work done. received a good description of the work done. More

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This is my second visit at this dealership. First was to buy a new 2020 Outback. They didn’t have a red one. I was told I could go online and find one and they could get it for me. I went to a First was to buy a new 2020 Outback. They didn’t have a red one. I was told I could go online and find one and they could get it for me. I went to a different dealer. Second was a get a system update, the car wouldn’t let me do it. I called Subaru and they told me to take it to the dealer. Your service person we very nice. I got there to late. I was told I could bring it back as long as I arrived before 3PM. I arrived at 1PM and was told the techs were at lunch and I had to wait an hour for them. While they were doing the update the service person came to me and told me I had 2 bad tires and needed air and cabin filters. The tires were bad but both filters were great. I questioned why they did the inspection when it was there just for an update. I was told they do it on every car. When I received the paperwork they had marked that I had given permission for them to do the inspection and permission to go into my glovebox and trunk. I would have NEVER given permission for that!!! It’s bad enough they did it but worse that they said I gave permission. I guess the next time I will go back to where I purchased it even though it is an hour away in bad traffic. More

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Service area is chaotic and confusing No parking for customers Would not go there again customers Would not go there again More

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Great Dearlership, trustworthy, great people. live in northeast Georgia-bought here, best deal.can be trusted. live in northeast Georgia-bought here, best deal.can be trusted. More

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Efficient, on task, good communication will return for future service continue to enjoy our Subaru future service continue to enjoy our Subaru More

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I am always very pleased when I have my Subaru Forester serviced here friendly staff who keep you informed and updated during the service the reception area where you wait is very nice with free coffee and serviced here friendly staff who keep you informed and updated during the service the reception area where you wait is very nice with free coffee and snacks comfortable seats if the find anything during the service of your vehicle they come and tell you and ask what you would like to do so overall I really like Subaru of Kennesaw the prices are higher than other places but I know they use genuine Subaru parts and the technicians are trained by Subaru. More

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