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Start your review of Stephen Barnes.
Stephen Barnes
Stephen Barnes at Subaru of Kennesaw
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Stephen Barnes

Service Advisor

Subaru of Kennesaw

905 Ernest Barrett Pkwy
Kennesaw, GA 30144

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4 Reviews of Stephen Barnes

December 19, 2020

Dealership Rating
Employee Rating

"I am always nervous going into a car dealership as I feel..."

- chatbox101

I am always nervous going into a car dealership as I feel like a prey. I get anxious as you can never just go "look" at a car, sales people trap you! However, Subaru of Kennesaw is not one of those places. We have had an Impreza for a few years and every time I go into get service done, everyone is SUPER nice and complete the work in a very reasonable time frame. We had been eyeing to upgrade to a Crosstrek so we spoke with Ralph Kurland. He is very professional, approachable and not pushy like some car sales people! You can tell that he puts customers first and it is not about him closing the deal. He made car purchasing easy and we would definitely go back and see Ralph if we ever wanted to get another Subaru!

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Recommend Dealer
Yes

Other Employees Tagged: Ralph Kurland, Michael Deem

Dec 22, 2020

Subaru of Kennesaw responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions, we will be more than happy to assist you! Safe travels!

July 06, 2020

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"Waited over two hours for 30 minutes service while wife..."

- Racraver

Waited over two hours for 30 minutes service while wife is bedridden home alone. Made The 3 o’clock appointment but evidently it was not honored.

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Recommend Dealer
No
Jul 07, 2020

Subaru of Kennesaw responded

We sincerely apologize for your experience that prompted this review. I would genuinely appreciate the opportunity to resolve your concerns. Please call me at your earliest convenience so that we can resolve this matter together. Jeremy Sanders Service Manager | Subaru of Kennesaw 770-419-9800 ext. 316

December 07, 2019

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"Having bought 3 Subaru’s and recommending a half dozen..."

- MM

Having bought 3 Subaru’s and recommending a half dozen people to buy here I can say this dealership is friendly efficient and honest. They have stayed this way since they opened many years ago which is a testament to management and training. Parts dept is also a standout to me as I do most of my own maintenance and repairs. Buying a new car should always be like this.

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Recommend Dealer
Yes

August 11, 2016

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"Subaru of Kennesaw #1"

- Fred_R

Customer experience is #1 here!! The new service area is well organized and if you're seated in their comfortable waiting area, wait times are reasonable. Justin kept me well informed on all repairs and saved me money!! Lucy, Kevin and the entire service staff are awesome!! Both my wife and I LOVE our Subaru's and Subaru of Kennesaw take GREAT care overall!! You will not be disappointed!! :)

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Recommend Dealer
Yes

Other Employees Tagged: Lucy Spain, Wayne Herubin

Aug 15, 2016

Subaru of Kennesaw responded

We really appreciate the great review and knowing that we are #1 with your family!

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