Stephen Mackin
Stephen Mackin at Gates Toyota

Stephen Mackin

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

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4.8
160 Reviews

Dealership Experience

14 yrs

Industry Experience

14 yrs

4.8

160 Reviews

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160 Reviews of Stephen Mackin

February 16, 2026

Dealership Rating
Employee Rating

Great waiting area and and updates on waiting time. I checked in with Bud who is terrific. Thankyou. More

by LOCKWOOD.1
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara , Bud

February 13, 2026

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Employee Rating

They don’t listen to customers well and try to address their problems. Not sure if I’m going to buy more vehicles from this dealership. Plus Toyota’s quality has slipped and is not as good as it used to b More

by dshanson51
Service Price Transparency
Workmanship
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Recommend Dealer
No

February 11, 2026

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I was very thankful he could fit me in to repair alternator. I did not have a prior appt More

by SNOWWHITE007JAN
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner

January 16, 2026

Dealership Rating
Employee Rating

I have always used the dealership for service & have generally been satisfied. The last two visits, however, both service technicians listed necessary services that my vehicle needs, yet both times I co More

by JOLCAMP
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Travis McCavitt , Bud

January 12, 2026

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Employee Rating

I have always had great service with gates and will continue to use them in the future. More

by EVELINCA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara

January 08, 2026

Dealership Rating
Employee Rating

Service desk people are always pleasant informative. Service does an excellent job. Explains all to you. More

by elleneah57
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara

December 27, 2025

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Sounds corny, but I just always feel like I can trust the accuracy of an assessment and the quality of the work I get done here More

by PHREDERICK58
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara

December 17, 2025

Dealership Rating
Employee Rating

Responsive to needs of customer and willing to work with them to get needs done More

by Joiejohnsonbolen
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Recommend Dealer
Yes

September 01, 2025

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As always reliable, fast and efficient. I do my oil change here frequently. Always deliver and tells if they see any concerns with my car. Let's ve the service. More

by arty_lim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara

August 27, 2025

Dealership Rating
Employee Rating

I was very satisfied with my visit. They always listen and answer all my questions and listen to my concerns. More

by RCBAC2@aol.com
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara

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