Stephen Mackin | Page 16

Caliper Madness Why didn't all previous inspections catch the problem with my rear calipers? That's why I always take my Prius there, so I could avoid such problems t Why didn't all previous inspections catch the problem with my rear calipers? That's why I always take my Prius there, so I could avoid such problems through inspections done every single time I've taken my care there since purchased there. Previous inspections revealed no such problem--a "sticky caliper." I was also never informed that there is a $90 caliper service. Had I known that I could have avoided over $600 for Tuesday's repair. This is the very first time I've been disappointed with Gates service. Considering not returning until I get an explanation. Respectfully, Jose R. Roasario More

by JROSARI Verified Customer Verified Customer

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Quick Teen and Brian did a great job checking me in and out. The service was very quick. The service was done on timely basis. I highly recommend Gates. Teen and Brian did a great job checking me in and out. The service was very quick. The service was done on timely basis. I highly recommend Gates. More

by RELEM625 Verified Customer Verified Customer

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oil change All went well except I attempted to use a coupon I received from Gates in the mail for a 14.95 complete oil change. In small letters below the coupon All went well except I attempted to use a coupon I received from Gates in the mail for a 14.95 complete oil change. In small letters below the coupon it stated synthetic oil extra. My car requires synthetic oil so I was willing to pay the extra cost for the synthetic oil and still use the coupon. I was told I could not use it. I was told it was for conventional oil changes only when it clearly stated (synthetic oil extra) in small letters in the coupon. I find that somewhat deceptive with no clear explanation given. I ended up paying full oil change price minus 10 dollars for another coupon in the mailing from gates for 10 dollars off any service bill over 50 dollars. I would have saved more if I could have used the other coupon. I would like an explanation why I could not use the 14.95 coupon. More

by JEFFJONES0 Verified Customer Verified Customer

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Fast Service Took my vehicle in on a Wednesday, they had the part overnighted and it was ready the very next morning. I was also given a loaner vehicle which not a Took my vehicle in on a Wednesday, they had the part overnighted and it was ready the very next morning. I was also given a loaner vehicle which not all dealerships would do. Very impressed and highly satisfied! More

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OIL CHANGE Got an appointment easy, done in a timely manner. reviewed past service work, checked the vehicle, found no problems. She was very friendly, informati Got an appointment easy, done in a timely manner. reviewed past service work, checked the vehicle, found no problems. She was very friendly, informational, knew her job. More

by KATANN6179 Verified Customer Verified Customer

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Excellent Service throughout. Great customer service my 2nd brand new car from Gates wouldn't go anywhere else. Love my Toyotas thee best. Fast service and fast Service throughout. Great customer service my 2nd brand new car from Gates wouldn't go anywhere else. Love my Toyotas thee best. Fast service and fast delivery. More

by PATRICIABUENO66 Verified Customer Verified Customer

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The Service Team is Greatly Appreciated These guys always do a great job! Thank you for all you do! It’s refreshing to go into a dealer and be treated so well and with respect. These guys always do a great job! Thank you for all you do! It’s refreshing to go into a dealer and be treated so well and with respect. More

by JONECARTER Verified Customer Verified Customer

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new tires/ alignment/ brakes I came in to have a oil change and met Stephen who was pinch hitting from the service dept. I asked about new tires and brakes. He came up with severa I came in to have a oil change and met Stephen who was pinch hitting from the service dept. I asked about new tires and brakes. He came up with several alternatives. He fully explained the advantages and I felt comfortable with my decision to proceed with the tires with an alignment and he said when I returned on Friday the brakes could be inspected as well. Once again Stephen reviewed my options with me and I decided to have the brakes worked on as well. I found Stephen to be professional and very helpful without the feeling of being pressured into a decision, Patrick Albert More

by BOETHIUS52 Verified Customer Verified Customer

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Did not have to wait long Excellent service team. Very friendly employees. Waiting room nice and clean and plenty of seating. Did not have to wait very long. Appointment was ea Excellent service team. Very friendly employees. Waiting room nice and clean and plenty of seating. Did not have to wait very long. Appointment was easy to make. More

by MFRG614 Verified Customer Verified Customer

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Efficient Work Force Came with my 2009 Toyota Prius broken key knob. Received respectfully. Accorded with all sense of business-mindedness or customer courtesy. Within a r Came with my 2009 Toyota Prius broken key knob. Received respectfully. Accorded with all sense of business-mindedness or customer courtesy. Within a reasonable time a genuine part and qualified service personnel has professionally installed a new key knob with my car functioning as a brand new car. Thanks for the company' technicians professionalism. More

by W.BOADIBECKSON Verified Customer Verified Customer

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