Stephen Mackin | Page 16

new tires/ alignment/ brakes I came in to have a oil change and met Stephen who was pinch hitting from the service dept. I asked about new tires and brakes. He came up with severa I came in to have a oil change and met Stephen who was pinch hitting from the service dept. I asked about new tires and brakes. He came up with several alternatives. He fully explained the advantages and I felt comfortable with my decision to proceed with the tires with an alignment and he said when I returned on Friday the brakes could be inspected as well. Once again Stephen reviewed my options with me and I decided to have the brakes worked on as well. I found Stephen to be professional and very helpful without the feeling of being pressured into a decision, Patrick Albert More

by BOETHIUS52 Verified Customer Verified Customer

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Did not have to wait long Excellent service team. Very friendly employees. Waiting room nice and clean and plenty of seating. Did not have to wait very long. Appointment was ea Excellent service team. Very friendly employees. Waiting room nice and clean and plenty of seating. Did not have to wait very long. Appointment was easy to make. More

by MFRG614 Verified Customer Verified Customer

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Efficient Work Force Came with my 2009 Toyota Prius broken key knob. Received respectfully. Accorded with all sense of business-mindedness or customer courtesy. Within a r Came with my 2009 Toyota Prius broken key knob. Received respectfully. Accorded with all sense of business-mindedness or customer courtesy. Within a reasonable time a genuine part and qualified service personnel has professionally installed a new key knob with my car functioning as a brand new car. Thanks for the company' technicians professionalism. More

by W.BOADIBECKSON Verified Customer Verified Customer

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Routine oil change and rotate tires Great job of greeting me and getting my car in very timely. I dropped car off and they called when it was ready at the time they said they would. Left Great job of greeting me and getting my car in very timely. I dropped car off and they called when it was ready at the time they said they would. Left with a clean car as well. More

by DGROSSNICKLE Verified Customer Verified Customer

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Best Crew, Best Customer Service! Thank you for your honest analysis, timely service and great customer service! We made an appointment for the 150,000 mi maintenance and felt we rec Thank you for your honest analysis, timely service and great customer service! We made an appointment for the 150,000 mi maintenance and felt we received the best care for our Highlander. More

by Lambeau-glo Verified Customer Verified Customer

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Awesome In all the years I have dealt with Gates Toyota for many vehicles, they keep being there for me and keep up their level of quality service In all the years I have dealt with Gates Toyota for many vehicles, they keep being there for me and keep up their level of quality service More

by MNEMES Verified Customer Verified Customer

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Gates is always on their A-game. I have dealt with Gates Toyota service for about 3 years now. They earned my business in sales by taking care of me in service first. They continue to I have dealt with Gates Toyota service for about 3 years now. They earned my business in sales by taking care of me in service first. They continue to earn my business with every service visit, always top-notch professional in every aspect of service. On a recent visit, there was an incident on the alignment rack that left a very small dent & tear in my hood decal. They were very professional & apologetic about the incident, and were very accommodating to me in getting the repair completed in a very professional manner. In case you lost count (or weren't counting), I used the word "professional" 3 times in my review. It's why I continue to trust Gates to service my baby. This review was about service, but I received the same level of professional treatment from the sales department. Shout-out to Drew & Stephen! More

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Always top-notch service Have been a customer at Gates Toyota for many years and have kept coming back because of the excellent staff and service I receive. Highly recommende Have been a customer at Gates Toyota for many years and have kept coming back because of the excellent staff and service I receive. Highly recommended! More

by MROTHEKER Verified Customer Verified Customer

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Friendly on time service I have been a long time customer at Gates. I trust the advice the service department recommends. This is a fact after I was "sold" some services befor I have been a long time customer at Gates. I trust the advice the service department recommends. This is a fact after I was "sold" some services before prior to Toyota recommendation. This was in another state we live in winter. Also a discounted price on service this trip. More

by Bob Verified Customer Verified Customer

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70,000 Mile Service The service was fine but on the phone the when I asked how the service was different (besides price) than going through the oil change area, I was tol The service was fine but on the phone the when I asked how the service was different (besides price) than going through the oil change area, I was told that one difference was that a tech would look at it. My car was pulled into the oil change area which expedited the process but seemed to contradict what I was told on the phone as it did not appear that a regular mechanic looked at the vehicle. Also, the brochure mailed out stated the car would be washed with the but it was not. However, the basic service seems to have been completed correctly which is the most important aspect. I will continue to use Gates Service. More

by KOUTSBOY Verified Customer Verified Customer

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