Stephen Mackin | Page 17

Customer service Good customer service, polite. Vehicle was done in a timely manner. Anything that had to be replace or changed it was brought to my attention for bett Good customer service, polite. Vehicle was done in a timely manner. Anything that had to be replace or changed it was brought to my attention for better running vehicle.I always recommend people to come to this Gates. A lot more friendlier and respectful! More

by LASHONDA.KIRKENDOLL Verified Customer Verified Customer

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Gates Toyota experience When you make an appointment you usually tell the service attendant why you need/want sevicing. So when you are greeted being asked why you are there When you make an appointment you usually tell the service attendant why you need/want sevicing. So when you are greeted being asked why you are there; it does not indicate that you had an app't. nor why you made it. At 9 AM I expected more desk/service techs to be on duty. More

by TLELAND Verified Customer Verified Customer

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Satisfied overall with service. I dropped in to the Service Center because my tire light came on, and I wanted any issues resolved before I left on a road trip to Frankfort, KY. The I dropped in to the Service Center because my tire light came on, and I wanted any issues resolved before I left on a road trip to Frankfort, KY. The service rep was courteous and kept me informed of what they believed the problem was. Unfortunately as they worked, they discovered the sensors had to be replaced, not simply repaired. I was thanked for my patience. My only disappointment was that twice in the last 6-7 weeks that tire light had come on and I visited the Service Center. It took until the 3rd trip to go deep enough to discover the underlying reason the tires were losing pressure. I have had no further problem since my visit. More

by NANCYW1507 Verified Customer Verified Customer

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Took quite a long time I have been coming to Gates Toyota for oil changes for 6 years. Had never had a problem until the last year, culminating with this last visit. I arrov I have been coming to Gates Toyota for oil changes for 6 years. Had never had a problem until the last year, culminating with this last visit. I arroved at 6:55 and my vehicle was not done with its oil change until just after 9am. I was sitting in the waiting room talking with 2 other customers who arrived at 7:50 and 8am and were both finished and out of there by 8:55. I was told it was supposed to be first come, first serve by the employee working the desk and he apologized for the wait. This has now happened 3 times in the last 1.5 years which is very frustrating. Would just warn people that you might be there for a while if you go for an oil change. More

by KIM_REED02 Verified Customer Verified Customer

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New Service representative Friendly service representative, Stephen. the service was great and quick. The price was great. the service was great. the waiting room was great. I w Friendly service representative, Stephen. the service was great and quick. The price was great. the service was great. the waiting room was great. I will return in 5K. More

by RELEM625 Verified Customer Verified Customer

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Always great service! Great job with scheduled maintainance as usual! Quick, easy and friendly service! Wish you afforded an auto detail service with scheduled maintainan, Great job with scheduled maintainance as usual! Quick, easy and friendly service! Wish you afforded an auto detail service with scheduled maintainan, that would definitely set you above the rest! More

by WEMS26 Verified Customer Verified Customer

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Very good experience I have had countless Toyotas and Gates service has been excellent every time. They do the manufacturer recommended service and don't try to push expe I have had countless Toyotas and Gates service has been excellent every time. They do the manufacturer recommended service and don't try to push expensive unnecessary 'recommended' services like other dealers. More

by Car Guy B Verified Customer Verified Customer

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Windshield washer repair The windshield washer lines were frozen; no fluid was squirting on to the windshield. They thawed and cleaned out the tank, refilled it, and it works The windshield washer lines were frozen; no fluid was squirting on to the windshield. They thawed and cleaned out the tank, refilled it, and it works well now. More

by gwenordave Verified Customer Verified Customer

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very fast and explaned everything great service will return for service on my car. Best to take my car to I just love my Vensa wish they stilled made them. great service will return for service on my car. Best to take my car to I just love my Vensa wish they stilled made them. More

by WARNER2 Verified Customer Verified Customer

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Diasappointed I like to have my car serviced by the dealership in which I bought the car. I like to have service on my cars that will make them last a long time. La I like to have my car serviced by the dealership in which I bought the car. I like to have service on my cars that will make them last a long time. Lately, I don’t feel that I can trust you to do a good job and get me the best deal for my money. You tried to sell me a service that I already had. When I got upset the service worker refused to talk to me any further. This lady visit a part was left laying on the floor mat of my car. It appeared to be a cover to a fuse box. More

by LIBBEYT Verified Customer Verified Customer

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