Stephen Mackin | Page 15

No problems Made a appointment on a day I wanted and received a follow up email varying the time and date. when I took my truck in the waiting time was short and Made a appointment on a day I wanted and received a follow up email varying the time and date. when I took my truck in the waiting time was short and the visitors area was nice with Wi-Fi. Everyone was friendly with no problems. More

by GCMEDLEY Verified Customer Verified Customer

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Errors made I went for a 5000 mile oil change and with a free card for a free tire rotation and alignment check. I got the alignment on front end and tires rotat I went for a 5000 mile oil change and with a free card for a free tire rotation and alignment check. I got the alignment on front end and tires rotated. Never got the oil change. Wondered why the low overall cost till I got home. On way home, low tire pressure gage went off. I knew they forgot to adjust tire pressure and confirmed it once I got home. Front tires needed air and back tires needed adjusted. They failed to check pressure and document on bill. This is the 1st time of happening. I called them on the pressure issue. Since my car is low mileage, I will get the oil change later on. Just couldn't believe this happened. I live about 45 min. south so it is not a quick trip. More

by LUVBIRDS101 Verified Customer Verified Customer

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Service I dropped my recently purchased 2018 tundra for the 20,000 mile service and for them to install a bed cover. Bed cover looks great. I dropped my recently purchased 2018 tundra for the 20,000 mile service and for them to install a bed cover. Bed cover looks great. More

by JOHN.J.GULANICK Verified Customer Verified Customer

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Caliper Madness Why didn't all previous inspections catch the problem with my rear calipers? That's why I always take my Prius there, so I could avoid such problems t Why didn't all previous inspections catch the problem with my rear calipers? That's why I always take my Prius there, so I could avoid such problems through inspections done every single time I've taken my care there since purchased there. Previous inspections revealed no such problem--a "sticky caliper." I was also never informed that there is a $90 caliper service. Had I known that I could have avoided over $600 for Tuesday's repair. This is the very first time I've been disappointed with Gates service. Considering not returning until I get an explanation. Respectfully, Jose R. Roasario More

by JROSARI Verified Customer Verified Customer

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Quick Teen and Brian did a great job checking me in and out. The service was very quick. The service was done on timely basis. I highly recommend Gates. Teen and Brian did a great job checking me in and out. The service was very quick. The service was done on timely basis. I highly recommend Gates. More

by RELEM625 Verified Customer Verified Customer

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oil change All went well except I attempted to use a coupon I received from Gates in the mail for a 14.95 complete oil change. In small letters below the coupon All went well except I attempted to use a coupon I received from Gates in the mail for a 14.95 complete oil change. In small letters below the coupon it stated synthetic oil extra. My car requires synthetic oil so I was willing to pay the extra cost for the synthetic oil and still use the coupon. I was told I could not use it. I was told it was for conventional oil changes only when it clearly stated (synthetic oil extra) in small letters in the coupon. I find that somewhat deceptive with no clear explanation given. I ended up paying full oil change price minus 10 dollars for another coupon in the mailing from gates for 10 dollars off any service bill over 50 dollars. I would have saved more if I could have used the other coupon. I would like an explanation why I could not use the 14.95 coupon. More

by JEFFJONES0 Verified Customer Verified Customer

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Fast Service Took my vehicle in on a Wednesday, they had the part overnighted and it was ready the very next morning. I was also given a loaner vehicle which not a Took my vehicle in on a Wednesday, they had the part overnighted and it was ready the very next morning. I was also given a loaner vehicle which not all dealerships would do. Very impressed and highly satisfied! More

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OIL CHANGE Got an appointment easy, done in a timely manner. reviewed past service work, checked the vehicle, found no problems. She was very friendly, informati Got an appointment easy, done in a timely manner. reviewed past service work, checked the vehicle, found no problems. She was very friendly, informational, knew her job. More

by KATANN6179 Verified Customer Verified Customer

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Excellent Service throughout. Great customer service my 2nd brand new car from Gates wouldn't go anywhere else. Love my Toyotas thee best. Fast service and fast Service throughout. Great customer service my 2nd brand new car from Gates wouldn't go anywhere else. Love my Toyotas thee best. Fast service and fast delivery. More

by PATRICIABUENO66 Verified Customer Verified Customer

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The Service Team is Greatly Appreciated These guys always do a great job! Thank you for all you do! It’s refreshing to go into a dealer and be treated so well and with respect. These guys always do a great job! Thank you for all you do! It’s refreshing to go into a dealer and be treated so well and with respect. More

by JONECARTER Verified Customer Verified Customer

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