Stephen Mackin
Stephen Mackin at Gates Toyota

Stephen Mackin

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

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4.8
162 Reviews

Dealership Experience

14 yrs

Industry Experience

14 yrs

4.8

162 Reviews

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162 Reviews of Stephen Mackin

March 19, 2026

Dealership Rating
Employee Rating

We really appreciate your help on ours new purchase, thank you Travis and all sales persons, thanks again More

by jessefutureform
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara

March 09, 2026

Dealership Rating
Employee Rating

I am always sure of the quality of service I receive. I purchased my automobile at Gates Toyota and continue to have it serviced there. More

by MORSEA773
Service Price Transparency
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Recommend Dealer
Yes

February 16, 2026

Dealership Rating
Employee Rating

Great waiting area and and updates on waiting time. I checked in with Bud who is terrific. Thankyou. More

by LOCKWOOD.1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara , Bud

February 13, 2026

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Employee Rating

They don’t listen to customers well and try to address their problems. Not sure if I’m going to buy more vehicles from this dealership. Plus Toyota’s quality has slipped and is not as good as it used to b More

by dshanson51
Service Price Transparency
Workmanship
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Recommend Dealer
No

February 11, 2026

Dealership Rating
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I was very thankful he could fit me in to repair alternator. I did not have a prior appt More

by SNOWWHITE007JAN
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner

January 16, 2026

Dealership Rating
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I have always used the dealership for service & have generally been satisfied. The last two visits, however, both service technicians listed necessary services that my vehicle needs, yet both times I co More

by JOLCAMP
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Service Time
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Travis McCavitt , Bud

January 12, 2026

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I have always had great service with gates and will continue to use them in the future. More

by EVELINCA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara

January 08, 2026

Dealership Rating
Employee Rating

Service desk people are always pleasant informative. Service does an excellent job. Explains all to you. More

by elleneah57
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara

December 27, 2025

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Employee Rating

Sounds corny, but I just always feel like I can trust the accuracy of an assessment and the quality of the work I get done here More

by PHREDERICK58
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Brian Gardner, Michael Ferrara

December 17, 2025

Dealership Rating
Employee Rating

Responsive to needs of customer and willing to work with them to get needs done More

by Joiejohnsonbolen
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Recommend Dealer
Yes
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