Stephen Mendez | Page 11

Carlos was very helpful, went above and beyond so I could get the car I wanted in the color I wanted. Very professional and knowledgeable about everything I had questions with. get the car I wanted in the color I wanted. Very professional and knowledgeable about everything I had questions with. More

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Patricia was very attentive and professional. She was able to provide all the information I need about my new car. I love my new Mazda She was able to provide all the information I need about my new car. I love my new Mazda More

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Thank you so much Alejandra for all your help, very recommended sales advisor, very attentive with details of what we were looking for, we are very happy with our new car! recommended sales advisor, very attentive with details of what we were looking for, we are very happy with our new car! More

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Thank you to Mr Paul Claflin at the service department and Mr Sthephen Méndez for the outstanding job they did on my last visit. Please congratulate them. and Mr Sthephen Méndez for the outstanding job they did on my last visit. Please congratulate them. More

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I ended up purchasing a newer Certified Preowned CX-5 and got an incredible trade in price for my older model and Miguel was very knowledgeable and extremely good at his job. I only wish I had done some addi got an incredible trade in price for my older model and Miguel was very knowledgeable and extremely good at his job. I only wish I had done some additional research on interest rates prior to purchase. Very satisfied with my upgraded CX-5 purchase but will be looking to refinance at a better rate asap. More

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Very helpful they treat you like family here, always come back to get the best deal, thank you Alejandra and Juan for everything back to get the best deal, thank you Alejandra and Juan for everything More

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The dealership had quick service and all of the staff were very friendly. The purchasing process was organized, and I felt like my salesperson was very knowledgeable with any question we had. were very friendly. The purchasing process was organized, and I felt like my salesperson was very knowledgeable with any question we had. More

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This dealership makes you feel like a person and not a number! They are very accommodating and patient. I miss my former salesman, but Alejandra did a fantastic job.. Sports Mazda is number one in my number! They are very accommodating and patient. I miss my former salesman, but Alejandra did a fantastic job.. Sports Mazda is number one in my book! More

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I am not one to write many reviews especially because of service that should be expected. However, will write about this. I have purchased 2 new Mazda cars (in 2017 & 2018) at Sports Mazda South and have service that should be expected. However, will write about this. I have purchased 2 new Mazda cars (in 2017 & 2018) at Sports Mazda South and have also done all my maintenance services since without issues. Last month during one of my car maintenance, something happened that had me close to NOT using SportsMazda South ever again. However, It was a sincere attention and commitment that Stephen Mendez showed me and not just by saying a “that we value our customers” punchline, but by a true hard customer service approach to making things right. Additionally, my new service consultant Sashary Solá (since Stephen has a new position) worked eagerly with Stephen on keeping me on board still as a customer. It is because of Stephen and Sashary the true meaning of customer service has not completely disappeared. More

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Went to the dealership for a manufacturer recall, which I had to book out 2 weeks in advance in order to get a loaner vehicle. Fast forward to the appointment day, I set my appointment for 7:30am in order to had to book out 2 weeks in advance in order to get a loaner vehicle. Fast forward to the appointment day, I set my appointment for 7:30am in order to drop off the car and get home for work. The dealership knew this timeline because they asked to do an equity assessment on my vehicle and I told them I had work meetings so I didn’t have time in the morning, but I could talk when I picked the car up later that day. Drop off the car, end up waiting an hour for the loaner vehicle. I had to cancel and push work because of their delays. When they finally bring it around, it’s missing a fender, it was filthy inside, and smelled like cigarettes. I brought this up to multiple people at the dealership and nobody cared. The most effort I got was from the “VIP service manager” who said he could have the car cleaned. It blows my mind that they would let a car leave the dealership looking the way it did, even more that they would give it to a customer as a loaner. When returning to pick up my car, they had a recommended service that was under warranty but they didn’t have the part. They told me they didn’t have another loaner, then gave me attitude when I refused to keep the loaner that I had. The smell of stale cigarettes in the loaner vehicle was nauseating. They messed up, I get it, but not giving a xxxx about fixing it is what really stuck with me. It’s a car dealership, they could have figured something out to give me a new loaner. Truly annoying experience. More

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