Stephen Mendez | Page 12

Went to the dealership for a manufacturer recall, which I had to book out 2 weeks in advance in order to get a loaner vehicle. Fast forward to the appointment day, I set my appointment for 7:30am in order to had to book out 2 weeks in advance in order to get a loaner vehicle. Fast forward to the appointment day, I set my appointment for 7:30am in order to drop off the car and get home for work. The dealership knew this timeline because they asked to do an equity assessment on my vehicle and I told them I had work meetings so I didn’t have time in the morning, but I could talk when I picked the car up later that day. Drop off the car, end up waiting an hour for the loaner vehicle. I had to cancel and push work because of their delays. When they finally bring it around, it’s missing a fender, it was filthy inside, and smelled like cigarettes. I brought this up to multiple people at the dealership and nobody cared. The most effort I got was from the “VIP service manager” who said he could have the car cleaned. It blows my mind that they would let a car leave the dealership looking the way it did, even more that they would give it to a customer as a loaner. When returning to pick up my car, they had a recommended service that was under warranty but they didn’t have the part. They told me they didn’t have another loaner, then gave me attitude when I refused to keep the loaner that I had. The smell of stale cigarettes in the loaner vehicle was nauseating. They messed up, I get it, but not giving a xxxx about fixing it is what really stuck with me. It’s a car dealership, they could have figured something out to give me a new loaner. Truly annoying experience. More

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Staff went above and beyond to make sure we left the service Bay happy and satisfied. service Bay happy and satisfied. More

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3rd car from this dealership always a pleasure doing business with them. Kerwin is best in the biz! Treats you like a friend not a salesmen! Keep it up! Thank you business with them. Kerwin is best in the biz! Treats you like a friend not a salesmen! Keep it up! Thank you More

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I have purchased dozens of cars in my life, but this experience was far better than any one before. It was quick, easy and painless. Kerwin was Awesome! I highly recommend asking for Kerwin when you vis experience was far better than any one before. It was quick, easy and painless. Kerwin was Awesome! I highly recommend asking for Kerwin when you visit Sport Mazda for your next car! More

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Quick and professional service my advisor took care of me and updated me in a timely manner and updated me in a timely manner More

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Terrible damaged my car and lied about it. I have the video that shows no damage when I brought it in. I have the video that shows no damage when I brought it in. More

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Excellent attention and services by seller and personal mazda. Tha seller helped me with all my questions mazda. Tha seller helped me with all my questions More

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I had a situation where I had to get my car fixed as soon as possible they expedited the time to get the part. They were an amazing team to work with. I highly recommend Sport Mazda South for all your need as possible they expedited the time to get the part. They were an amazing team to work with. I highly recommend Sport Mazda South for all your needs. More

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Professional, courteous, quality work. Always a pleasure. The communication is excellent. Uses multiple communication mediums (phone, email, texts) to ensure contact I particularly ap Always a pleasure. The communication is excellent. Uses multiple communication mediums (phone, email, texts) to ensure contact I particularly appreciate the video vehicle assessment directly from the service technician. More

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As a a dedicated customer, it feels great to receive the type of service that shows you appreciate my business. type of service that shows you appreciate my business. More

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