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Stephon Terry

Overview Reviews (42) Inventory (351)

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Stephon Terry

Service Advisor

Findlay Nissan Henderson

295 Auto Mall Dr
Henderson, NV 89014

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4.5

42 Reviews

Overview Reviews (42) Inventory (351)

4.5

42 Reviews

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42 Reviews of Stephon Terry

June 12, 2025

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Employee Rating

Great service…. Bill was excellent…above and beyond’…expected just an oil and filter change…but also received tire rotation and even a car wash…very satisfied Bill was excellent…above and beyond’…expected just an oil and filter change…but also received tire rotation and even a car wash…very satisfied More

by PLAYPEN61

Verified Customer

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Fabian Perez-Arcos, Matthew Riley, Oscar Perez-Arcos, James Person, Beau Hulse

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Jun 12, 2025 -

Findlay Nissan Henderson responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014

June 07, 2025

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great dealership to work with. got vehicle in faster then i thought an did a wonderful job got vehicle in faster then i thought an did a wonderful job More

by ramsaytrevor1970

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Fabian Perez-Arcos, Matthew Riley, Oscar Perez-Arcos, James Person, Robert Vida, Beau Hulse

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Jun 07, 2025 -

Findlay Nissan Henderson responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014

June 07, 2025

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Óscar and his staff were great, they explained everything in detail of what my vehicle and I appreciated the video they took. Unfortunately repair gifts were beyond my reach and has to turn it down. I still in detail of what my vehicle and I appreciated the video they took. Unfortunately repair gifts were beyond my reach and has to turn it down. I still highly recommend them for any future jobs. More

by patsy

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Fabian Perez-Arcos, Matthew Riley, Oscar Perez-Arcos, Christian Amian, Beau Hulse

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Jun 07, 2025 -

Findlay Nissan Henderson responded

Thank you for choosing Findlay Nissan Henderson. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014

June 06, 2025

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Troy was great to deal with, very professional and willing to work with us. Thank you would highly recommend your dealership. willing to work with us. Thank you would highly recommend your dealership. More

by MENDEZ-JESUS

Verified Customer

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Fabian Perez-Arcos, Matthew Riley, Oscar Perez-Arcos, Beau Hulse

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Jun 06, 2025 -

Findlay Nissan Henderson responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Findlay Nissan Henderson, we look forward to having you as a valued customer for many years to come! Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014

June 02, 2025

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He eas courteous and very informative. He was polite and very personable. All questions answered He was polite and very personable. All questions answered More

by Gwen

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Fabian Perez-Arcos, Matthew Riley, Oscar Perez-Arcos, Beau Hulse

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Jun 02, 2025 -

Findlay Nissan Henderson responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Findlay Nissan Henderson. We look forward to having you as one of our valued customers for many more years to come! Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014

May 29, 2025

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Thank yoh so much , you guys always help me a lot, always in time , and price is perfect always in time , and price is perfect More

by JOSE M Gonzalez

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marco Tadena

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May 30, 2025 -

Findlay Nissan Henderson responded

Thank you so much for your kind words, Jose, and for taking the time to leave us this wonderful feedback! Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014

May 25, 2025

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Employee Rating

Findley Nissan offers quick, efficient service. The staff are personable and professional. My Nissan NV200 cargo van has been serviced by them for the past 3 years and I will continue to be a cust The staff are personable and professional. My Nissan NV200 cargo van has been serviced by them for the past 3 years and I will continue to be a customer. More

by OTELLOD1948

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Fabian Perez-Arcos, Matthew Riley, Oscar Perez-Arcos, Christian Amian, James Person, Beau Hulse

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May 25, 2025 -

Findlay Nissan Henderson responded

May 25, 2025

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This dealership has ridiculously unprofessional employees, they are completely careless towards customer vehicles. Every time I’ve brought my car in for service it has come back with damage! At thi employees, they are completely careless towards customer vehicles. Every time I’ve brought my car in for service it has come back with damage! At this point after my THIRD oil change on my new car, it has been returned to me with an awful engine noise that they claim is FINE. I get the run around every time I call and was lied to when they told me they could trade me in and do an even wash. Their service texting feature does not work. I have asked to have a different service technician and am still given the same one after I explained how awful my experience was with Stephon who literally sat down and pretended to check on what I asked him to three separate times over the span of 45 minutes, causing me to ask for the service manager. They do not clean their loaner cars, they do not make sure they are up to date before handing them over to you, they do not check the paperwork you sign to make sure the information is correct. Karen who handles paperwork has given me an attitude over taking the time to read what I’m signing (how I know my paperwork had incorrect information), I absolutely do not like this dealership. I have not had one good experience there. My car is 13 months old and has had several issues, has been damaged by service team multiple times, and the GM and service director has not properly compensated me over the time wasted, issues dealt with, or unprofessionalism experienced as they do not keep up with you as a priority. More

by MNJ

Verified Customer

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Recommend Dealer

Other Employees Tagged: Garey Deocampo, Kurt Milana, Beau Hulse , Karen

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May 27, 2025 -

Findlay Nissan Henderson responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. ?Garey Deocampo | General Manager Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014

May 23, 2025

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Employee Rating

All staff was super friendly excellent customer service. Loan from my vehicle was repaired quickly. Very clean facility Loan from my vehicle was repaired quickly. Very clean facility More

by Chad Osborn

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Fabian Perez-Arcos, Matthew Riley, Oscar Perez-Arcos, Brandon Mullen, Christian Amian, James Person, Marco Tadena, Kelby Denny, Beau Hulse

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May 23, 2025 -

Findlay Nissan Henderson responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014

May 23, 2025

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Employee Rating

Service was fine and prompt. Six seven 8 9 10 11 12 13 14 15 Six seven 8 9 10 11 12 13 14 15 More

by CWPETERSON630

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Fabian Perez-Arcos, Matthew Riley, Oscar Perez-Arcos, Brandon Mullen, James Person, Marco Tadena, Robert Vida, Kelby Denny, Beau Hulse

Report | Print

May 23, 2025 -

Findlay Nissan Henderson responded

Thanks for sharing your thoughts about your experience with Findlay Nissan Henderson. We appreciate your business and hope to see you again soon! Unlock Excitement Beau Hulse | Service & Parts Director Findlay Nissan Henderson - Unlock Excitement! Mobile: 702-558-5820 295 Auto Mall Drive Henderson, NV 89014

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