Stephon Terry

Findlay Nissan Henderson responded

Thank you for your feedback—we understand your concerns and appreciate the opportunity to address them. We’re sorry for any frustration regarding the timeline and cost. The total repair time includes not only the hands-on labor to replace the radiator and thermostat, but also time for diagnostics, system testing, coolant flush, refilling, ensuring there are no leaks, and confirming everything is operating properly. Labor rates also reflect the skill, equipment, and warranty behind the work performed. That said, you absolutely deserve transparency. We’d be happy to provide a detailed, itemized breakdown of the labor and go over everything with you so you feel confident in the charges. Please feel free to contact us directly at your convenience, and we’ll make sure all your questions are answered. We appreciate your business and the chance to clarify this for you. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words! We’re thrilled to hear that Alan and the team have consistently provided courteous and caring service. It means a lot to us that you trust us with your vehicle, and we truly appreciate your continued support. We look forward to taking care of your vehicle needs for years to come! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your honest feedback—we really appreciate you taking the time to share your experience. We’re glad to hear that our service department met your expectations by keeping your appointment on time and addressing your concerns with a positive attitude. That’s exactly the level of care we strive to provide. However, we’re sorry to hear that your experience with our sales team didn’t match that same standard. Not receiving a proper walkthrough of your new truck, feeling that our team was uninterested, and having to make multiple return visits for things that should have been handled upfront (like the full tank of gas and key fob) is certainly not the experience we want for our customers. Your feedback is important, and we’ll be addressing these concerns with our sales team to ensure better communication, preparation, and customer support moving forward. If there’s anything we can do to make things right or assist you further, please don’t hesitate to reach out—we’d truly appreciate the opportunity to improve your experience. Thank you again for bringing this to our attention, and we hope to serve you better in the future. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the fantastic review! We’re so glad to hear you had a fast, friendly, and efficient experience and that you’re happy with the quality of the product. It means a lot to know that our commitment to customer service and maintaining a professional culture stood out to you. We truly appreciate your support and look forward to continuing to grow and serve you even better in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to clarify. The complimentary first oil change you received with your Altima is a promotion offered by the selling dealership, in this case AutoNation. These offers are dealership-specific and are not part of a nationwide Nissan policy, which means they cannot always be honored at other Nissan dealerships, including ours. While some dealerships within the same brand group may choose to honor certain promotions, each dealership operates independently and sets its own service policies and offers. Our team simply follows the guidelines associated with the promotions we provide. We regret that this caused confusion and disappointment during your visit. Our goal is always to provide transparent and professional service to every customer, and we appreciate you taking the time to share your experience. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience and that our team has been professional and polite throughout your visits. Everyone at Findlay Nissan works hard to provide a great experience from start to finish, and it means a lot to know we’re hitting the mark. We truly appreciate your support and look forward to continuing to serve you! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced due to the lack of communication between our departments. We understand how frustrating it must have been to make an extra trip for something that should have been resolved easily and in a timely manner. Your feedback is very important to us, and we are addressing this internally to improve coordination and ensure a smoother experience in the future. We truly appreciate you taking the time to share your experience and hope to have the opportunity to provide you with the seamless service you deserve next time. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for the kind words! We’re thrilled to hear that James was awesome and that you had such a great experience with the entire Nissan family. Your support means a lot to us—thanks again, and we look forward to seeing you next time! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much! We’re happy to hear everything went smoothly and that our team provided courteous service. We truly appreciate you choosing us. Alyx Gargiulo Customer Relations Findlay Nissan