Steve Gremaux | Page 2

Steve was fantastic. He made the whole service experience quick, easy, and genuinely enjoyable. He was funny, honest, straightforward, and very reasonable. I felt no pres He made the whole service experience quick, easy, and genuinely enjoyable. He was funny, honest, straightforward, and very reasonable. I felt no pressure. He also took care of a quick reset on my windows and didn’t even charge me for it. It’s refreshing to deal with someone you can actually trust. I’d absolutely recommend Steve to anyone needing service in Decatur. More

Print

The tire pressure light warning was addressed, but the forward radar wasn’t. The cruise control does not work with it in failure. I’ll bring the truck back early next week to see what is the problem. forward radar wasn’t. The cruise control does not work with it in failure. I’ll bring the truck back early next week to see what is the problem. More

Print

Very nice friendly respectable love it I would recommend everybody to go to the dealership everybody to go to the dealership More

Print

The service was quick and efficient. The person pointed out that there were snacks and coffee in the waiting room. There weren’t any snacks and it was a bit messy. There was some confusi The person pointed out that there were snacks and coffee in the waiting room. There weren’t any snacks and it was a bit messy. There was some confusion on where I was supposed to check out, that was a bit frustrating but not that pressing. More

Print

Wonderful customer service. I did have to wait quite a long time but I didn’t have an appointment so that was my fault. I did have to wait quite a long time but I didn’t have an appointment so that was my fault. More

Print

Always use this dealership for all my Toyota services. Very professional and friendly staff. They treat you like family. Would recommend to anyone in the area to try them out. Very professional and friendly staff. They treat you like family. Would recommend to anyone in the area to try them out. More

Print

It went very well, excellent service, glad I chose Serra Toyota for my purchase and service. Toyota for my purchase and service. More

Print

I was throughly pleased abd impressed with their service. I scheduled for service 2 days ahead my car was picked up from my job taken to service. Shortly before service was done they called to confirm what I I scheduled for service 2 days ahead my car was picked up from my job taken to service. Shortly before service was done they called to confirm what I had done, asked if I needed anything else, and closed my ticket. I was able to pay online, and my car was brought back to me. 10/10 experience. I felt like VIP. More

Print

They were considerate and honest about what was being done with my vehicle. I waited sufficient time for my vehicle to be serviced and looked over. done with my vehicle. I waited sufficient time for my vehicle to be serviced and looked over. More

Print

All associates were very professional in all aspects of my service. The only recommendation I have is that the technician could keep you informed of where they are in your appointment! ie.. starting the oi my service. The only recommendation I have is that the technician could keep you informed of where they are in your appointment! ie.. starting the oil change, how the oil looks in your car, your tire rotation, how your complimentary inspection went, wear and tear on any components found! I have had this service before and found it helpful instead of just sitting and waiting wondering how long you will be there. More

Print