Steve Kendle | Page 2

My service advisor Steve K. was very informative and helpful throughout my scheduled appointment. Explained all the work that would be performed as well as offered me coffee and was very informative and helpful throughout my scheduled appointment. Explained all the work that would be performed as well as offered me coffee and or water as I waited for my car to be completed. Thanks! More

by CONCEPTSERVICES Verified Customer Verified Customer

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I purchased my vehicle here last year, and the first scheduled maintenance was due which I thought was an oil change but was actually a tire rotation. When I purchased my vehicle the salesperson told me scheduled maintenance was due which I thought was an oil change but was actually a tire rotation. When I purchased my vehicle the salesperson told me I could always take advantage of a free car wash whenever I had my vehicle serviced, which I decided to take advantage of this past Saturday, since I would be waiting at the dealership for my vehicle anyway. The service rep told me he'd take care of the car wash and that the total wait time would be about 2 hours since it was busy, which is understandable considering it is a Saturday. The rep texted me exactly 2 hours later stating the tire rotation was completed and that a tech would be taking it for a wash. Half hours later I see my vehicle come around the corner and park. After waiting another half hour i decide to look for my service rep which was no where to be found, and who never replied to my text in regard to an update. Another rep assisted stating the reason for hold up was that the computer system was being updated, which I'm assuming was the dealership computers. He hands me the receipt and reiterates why there was such a long hold up. I was told a 27 point courtesy inspection would be completed and the receipt stated such , however no supporting paperwork showing the inspection and inspection findings were given to me. In addition, the courtesy car wash left a lot to be desired. My vehicle looked like they only hosed it down with a water hose, was completely filthy and was dripping wet, and the interior wasn't touched. I've experienced courtesy washes at other dealerships, and the quality of this one was embarrassing. This was a completely disappointing and horrible experience. I will be taking my vehicle to another Toyota dealership for maintenance moving forward. More

by JUPARO80 Verified Customer Verified Customer

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Two hours and 45 minutes for an oil change with an appointment was an extremely long wait. Service was good and explanation of services was good as well. appointment was an extremely long wait. Service was good and explanation of services was good as well. More

by THEHAWK08 Verified Customer Verified Customer

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Sharing a smile is a free charity. Some staff members are rude, unwelcoming and dismissive. Some staff members are rude, unwelcoming and dismissive. More

by ANSERAZIM Verified Customer Verified Customer

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Very friendly customer service, answered all my questions, checked and updated my car. Very pleased with service. questions, checked and updated my car. Very pleased with service. More

by JURPALIS Verified Customer Verified Customer

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great custumer serves and well spoken , was not waiting around and if i was they made sure everything was spoken to me what was going on. very pleased around and if i was they made sure everything was spoken to me what was going on. very pleased More

by ALEJANDRO309 Verified Customer Verified Customer

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I had a long wait for the work to be done on my car but everyone was very accommodating I am glad that it is done and pleased with the results Thank you everyone was very accommodating I am glad that it is done and pleased with the results Thank you More

by BJJOHNSON1449 Verified Customer Verified Customer

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They are very polite. They don't try to upsell anything unnecessarily. They are prompt. Rather than overcharging, they have actually given certain parts at cost to keep th They don't try to upsell anything unnecessarily. They are prompt. Rather than overcharging, they have actually given certain parts at cost to keep the bill as low as possible. These are the reasons I always take my Sienna to the Oakbrook Toyota Service Center whenever it needs any work done, even for simple maintenance such as oil changes. They also are very good about accommodating me when I come in without an appointment, which is exceedingly helpful. I will be going to them for as long as I have my Sienna and if I purchase a Toyota vehicle again in the future. More

by RYEDAVALLI Verified Customer Verified Customer

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Service was timely and complete with coupons applied to all main suggestions. Also a comfortable place to wait! all main suggestions. Also a comfortable place to wait! More

by STASKONF Verified Customer Verified Customer

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Very good dealer always helpful with maintaining my car very clean I’m not waiting to long for appointment thank you for service very clean I’m not waiting to long for appointment thank you for service More

by SMTWINSKIS Verified Customer Verified Customer

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