Thomas Bagley was AMAZING. We were not ready to purchase
a car when we arrived, we were still "just looking". Thomas was very polite, friendly and knowledgeable. If we needed information that he was uns
a car when we arrived, we were still "just looking". Thomas was very polite, friendly and knowledgeable. If we needed information that he was unsure of, he found someone that new the answer. He was by our side for more than a sale. Because we were not prepared to buy or trade in, my car "Bertha" was FULL of stuff, mostly PPE for work and home. Since we downsized, the new car couldn't hold everything that was in Bertha (2011 Traverse). Thomas helped us load everything into my husbands truck and cover it with a tarp. We couldn't find the Title, so he followed us home, he waited patiently as we hunted for the title, to know avail. He was not upset with us when we couldn't find it, he simply made a call, to find out what the next steps were and we complied. In the following week I went out of town and as we prepared to go home the care wouldn't start. I called Thomas, he made a few calls and was able to tell me how to get the car started. Within the next few days I went to Kia, Thomas met me and took me to the service department and replaced the batteries in the key. Then Thomas took me to fill up my tank with gas. WOW I've purchased several cars in my lifetime, but NEVER have I received this kind of customer service. THANK YOU Kia for keeping Thomas on board and training him to be so supportive to your customers. But I think his most important traits came from his parents who simply raised a Good Human.
Thank You!
Michael and Judy Page
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by JCWALKERP
Verified Customer
Verified Customer
Other Employees Tagged:
Tyler Desmarest, Thomas Bagley
Feb 04, 2021 -
Coastal Kia responded
Thank you for the amazing review and awesome testimonial. It was extremely thoughtful of you to share your experience. We appreciate the compliments for Thomas. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!
Steve was so patient with our 6 year old and was so quick
with getting us in and out. We came in and he showed us exactly what we wanted, we went through the process and he made it a very smooth process.
with getting us in and out. We came in and he showed us exactly what we wanted, we went through the process and he made it a very smooth process.
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by Alison Catt
Verified Customer
Verified Customer
Other Employees Tagged:
Tyler Desmarest
Jan 28, 2021 -
Coastal Kia responded
Wonderful! Congratulations on your recent purchase. It was thoughtful of you to mention Steve by name. We appreciate the compliments. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!
Welcome to the Coastal Kia family!
Purchasing my new K5 was a very smooth, friendly and
overall great experience thanks to Kelvin and Steve. I would highly recommend this dealership to family and friends.
overall great experience thanks to Kelvin and Steve. I would highly recommend this dealership to family and friends.
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by beachlife0673
Verified Customer
Verified Customer
Other Employees Tagged:
Tyler Desmarest, Kelvin Swinson
Jan 25, 2021 -
Coastal Kia responded
Congratulations! Thank you for the five star sales review and high marks for your Product Specialists Kelvin Swinson and Steve Kramer. We strive to deliver a truly exceptional experience to every client during every visit. We look forward to seeing you during your complimentary service at 5000 miles. Welcome to the Coastal Kia family!
I was very pleased with my car buying experience.
Everyone was knowledgeable and helpful. I absolutely love my vehicle and couldn’t be happier with my purchase.
Everyone was knowledgeable and helpful. I absolutely love my vehicle and couldn’t be happier with my purchase.
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by mtganyo
Verified Customer
Verified Customer
Jan 19, 2021 -
Coastal Kia responded
Fantastic! Thank you for the five star review and high marks for your Product Specialist Steve Kramer. We pride ourselves on delivering a truly exceptional experience to every client during every visit. We LOVE that you LOVE your new vehicle. Welcome to the Coastal Kia Family! We look forward to seeing you during your complimentary service at 5000 miles. Thanks again!
My experience in purchasing a new car was made easy
thanks to Steve Kramer who walked me through the process of viewing the options of the cars I was interested in and all financing choices available t
thanks to Steve Kramer who walked me through the process of viewing the options of the cars I was interested in and all financing choices available to me. He was very knowledgeable with the vehicle I was interested in and made sure I had the attention of the sales staff for any question I have. I would recommend Costal Kia to anyone who appreciates a no pressure. knowledgeable and no pressure experience. Thank you Steve...............
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by MCNUTT1122
Verified Customer
Verified Customer
Jan 14, 2021 -
Coastal Kia responded
"You are very welcome"; from Steve Kramer and our entire team. Thank you for the wonderful review and gracious comments. Congratulations on your recent purchase and welcome to the family! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!
Great experience! Everyone was very friendly and answered
all my questions. Would highly recommend visiting this dealership for your next purchase! Love my new Kia!
all my questions. Would highly recommend visiting this dealership for your next purchase! Love my new Kia!
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by CUSTOMMAIDCLEANINGSERVICE
Verified Customer
Verified Customer
Jan 14, 2021 -
Coastal Kia responded
Wow! Thank you for the five star review and gracious comments. We love the feedback including, "great experience...would highly recommend...love my new Kia." We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!
Courteous, knowledgeable staff. Sales people truly
interested in providing what the customer desires at a fair price and without high pressure tactics. Well run service department.
interested in providing what the customer desires at a fair price and without high pressure tactics. Well run service department.
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by JPLIVOTI
Verified Customer
Verified Customer
Other Employees Tagged:
Sam Weisman
, Tyler Desmarest, Bill Mathias, Jeff Bryson, 5 stars
Jan 07, 2021 -
Coastal Kia responded
Thank you for the five star review and high marks for so many of our team members. We sincerely appreciate the review and gracious comments. Thank you for your loyalty to both our sales and service departments. We love your feedback including, "courteous, knowledgeable staff." We pride ourselves on delivering a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!
Great people. Really showed us patiently how to use all
the features on the new car.
Highly recommend to anyone getting a new auto soon
the features on the new car.
Highly recommend to anyone getting a new auto soon
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by RSCHNEIDER_06430
Verified Customer
Verified Customer
Jan 06, 2021 -
Coastal Kia responded
Thank you! We sincerely appreciate the five star review and high marks. Thank you for recognizing our team as, "great people." We truly have put together a wonderful group that embraces our goal of delivering a truly exceptional experience to every client during every visit. We appreciate the high recommendations too! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!
Our 4th vehicle from Coastal Kia and I'm sure it won't be
the last. We were in and out in record time with a very good deal. Steve Kramer and Mike Mescavage took care of everything and made it super easy t
the last. We were in and out in record time with a very good deal. Steve Kramer and Mike Mescavage took care of everything and made it super easy to get our deal done .
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by ERECTORMAN
Verified Customer
Verified Customer
Jan 04, 2021 -
Coastal Kia responded
"4th vehicle from Coastal Kia", WOW !!! Thank you so much for the amazing review and loyalty to our team and our product. We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to mention Steve Kramer and Mike Mascavage by name. Your loyalty means the world to us. You are a very important part of our Coastal Kia family and we appreciate you. Please call us if you need anything. Congratulations once again!
Pleasant experience with Steve Kramer. He took the time
with me to explain my new car features. Also he did not hesitate to give me the best deal on my new Kia Soul. I love it!!!
with me to explain my new car features. Also he did not hesitate to give me the best deal on my new Kia Soul. I love it!!!
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by JANELIZ0203
Verified Customer
Verified Customer
Jan 04, 2021 -
Coastal Kia responded
Congratulations on the purchase of your new Kia Soul! We sincerely appreciate the five star review and compliments for your Product Specialist Steve Kramer. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!