Steve Nevitte | Page 3

on Friday, Oct 6, I called service. I have a flat tire and requested talking to a service person. Ronan, was my usual contact, he was out on leave, and Steve would get back with me. W I have a flat tire and requested talking to a service person. Ronan, was my usual contact, he was out on leave, and Steve would get back with me. Was told, Steve, was busy and would call me back. I called again around 10:00 and he was out. He did call me back, and told me to come in at 1:00. I requested he check to make sure u had tire. He did call me back, and said they did not have one in stock and he would order one, he sent me an email confirmation for an appointed for Monday at 9:00. I had more questions to ask him and called 2- more times. Ask secretary if I could talk to any other service person, she said No, he would get back to me. Secretary said she would give Steve message. I later found out it was my rim that was bad. I called again, and again he was "not at his desk" and she would tell him to order a rim too. I NEVER heard back from him. Obviously I was not going to Annapolis on Monday without knowing for sure their had rim and tire. I ended up going to Western Auto to get things taken care of. The service at Annapolis its horrible! More

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I have always received excellent service from this dealership! This most recent visit was because of a recall. Steve Nevitte made sure that I had the right loaner, kept me apprised of the service to b dealership! This most recent visit was because of a recall. Steve Nevitte made sure that I had the right loaner, kept me apprised of the service to be done, and notified me immediately when my car was ready. He is always very professional and understanding of circumstances. Additionally, the gentleman who washed and cleaned my car, did an outstanding job! I take great care of my Mercedes and so did he! It looked ‘showroom’ new! I regret that I didn’t ask for his name!! I have been a customer here since 1997 and have loved my six cars and this dealership. Casey Duffy is fantastic in the sales office. I think this is my third car with him. The office staff are always helpful~very professional, and friendly. I like the individual attention given to customers. (I’ve noticed how others are treated.) It’s nice to see and experience this in an impersonal world. More

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Steve was absolutely awesome at a time that I really needed him to be!! Accommodated my hectic schedule with the receipt of my vehicle without putting me in an impossible situation! Please let his sup needed him to be!! Accommodated my hectic schedule with the receipt of my vehicle without putting me in an impossible situation! Please let his supervisor know that I am extremely pleased with him as an advisor!! More

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Steve n Ronan were great service advisors. They made sure that my truck was repaired properly with quality work. I thank them both for their service. The dealership itself is a great place to They made sure that my truck was repaired properly with quality work. I thank them both for their service. The dealership itself is a great place to take your vehicle n for service. I do recommend their service to anyone who need service anytime on their vehicle. 🤗 More

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Steve took great care of getting the car in shop and returned to us in a timely manner returned to us in a timely manner More

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Alex Clothier is always on step ahead of me. He makes sure I have a loaner and my appointments are scheduled in advance. He always makes sure my vehicle is done quickly and correctly. I can't co He makes sure I have a loaner and my appointments are scheduled in advance. He always makes sure my vehicle is done quickly and correctly. I can't convey in words how much this means to me. Thank you, Alex and the decision makers, at Mercedes-Benz of Annapolis for great customer service. I know good customer service comes from the top down. More

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I had been given a different advisor when I first came to Annapolis Mercedes, it was not a pleasant experience. Steve was assigned to me after & has gone above and beyond every time my car has needed service Annapolis Mercedes, it was not a pleasant experience. Steve was assigned to me after & has gone above and beyond every time my car has needed service. I appreciate his attention to detail and making sure my car is back to me in a timely manner. More

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Steve is knowledgeable and personable. Great experience as usual! I will be back for future services. Great experience as usual! I will be back for future services. More

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Steve does a fantastic job making you feel right at home. Steve helped make our service process stress free and smooth as possible. Steve helped make our service process stress free and smooth as possible. More

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Steve was extremely professional and a wealth of information. Got me back on the road quickly. information. Got me back on the road quickly. More

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