Steve Stephens
Steve Stephens at Klaben Chrysler Jeep Dodge Ram

Steve Stephens

General Manager

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

Contact Me
5.0
395 Reviews

It's 1983 and I'm still in High School. I started working with my Father who was a Used Car Manager for Cobbledick Buick in Shaker Hts as a lot porter. After graduation, I took on a full-time role with the dealership allowing me to work in Service/Parts/Body shop/New & Used Cars. Ultimately began my career in Sales. In 1993 I started at Klaben Ford. I was able to build a strong customer base and moved up to a management role in the leasing department. In 2005 I moved across the street to Klaben Chrysler Jeep Dodge. I found the change exciting that has now led me to be a store manager. I’ve been with Klaben Auto Stores for over 25 years. A family-owned store completely committed to 100% customer satisfaction involved with our local communities, I’ll be here for another 25 years, God willing. I’m blessed to have my wife, our 4 Children, and 4 Grandkids..so far! and a super staff I work with every day. 330-673-3139 ext. 505

Dealership Experience

32 yrs, 4 mos

Industry Experience

42 yrs, 5 mos

5.0

395 Reviews

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395 Reviews of Steve Stephens

March 19, 2026

Dealership Rating
Employee Rating

Justin is great to work with and takes the time to explain everything about your new vehicle. He made the entire process easy and low stress!! More

by sandib1031
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Recommend Dealer
Yes

Other Employees Tagged: Justin L. Bolen, Gregory Sack

March 19, 2026

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Justin is very professional and helpful. He made the car purchasing experiencing easy and enjoyable. If you do not have a "car guy" I would suggest you give Justin a call. More

by Andrew J
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Recommend Dealer
Yes

Other Employees Tagged: Justin L. Bolen

March 02, 2026

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Justin Bolen is great and I have been buying cars for 25 years with Justin and he has always treated me like family thanks More

by Steinman1.cs
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Recommend Dealer
Yes

Other Employees Tagged: Justin L. Bolen

March 01, 2026

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Transparency and honesty was made clear through several conversations making the customer a priority in the buying process More

by cherikohl
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Recommend Dealer
Yes

February 20, 2026

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Everyone was very nice and on the job. We would recommend Klaben, Dodge, Ram and Jeep to everyone. More

by Beachnut4sure
Recommend Dealer
Yes

Other Employees Tagged: Joby Bacher , Chris Moldas

February 10, 2026

Dealership Rating
Employee Rating

I’ve been coming to Klaben for over a decade and receive the absolute BEST service possible each and every time! Justin and Steve make the whole car buying process seamless, painless and just a great experi More

by RWells
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Recommend Dealer
Yes

February 05, 2026

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These guys are the best! Justin gave us an outstanding sales experience. Absolutely love my 2026 Compass! Thanks again! More

by socasio.96
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Recommend Dealer
Yes

February 01, 2026

Dealership Rating
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Really like the changes Klaben has done. Keeps the customer updated with their car and how they call and will give you a ride More

by Dawn E Rodgers
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Justin L. Bolen, Joe Hilliard , Brian Franklin

January 10, 2026

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Great service. Easy and accommodating. My second lease through Casey. Each time I spent less than an hour in the dealership. More

by Brian.j.dean
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Casey Shaw

December 18, 2025

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Employee Rating

Dealership was fine. New Ram has quality issues. Specifically electronics. 4000 miles and it has been back to service twice. More

by Rayfantozzi5
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Josh McFarland , Brian Franklin

Dec 18, 2025

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience. We understand how frustrating it is to have a new vehicle require repeated service visits so early in the ownership experience and are appreciative you have given us an opportunity to address the problems. Please know that our sales and service teams remain committed to supporting you and will continue working in accordance with manufacturer guidance to diagnose and resolve any issues as they arise. We’re hopeful our actions to this point have conveyed our genuine care and concern for your satisfaction. We remain engaged and at your service to ensure we bring closure to all your concerns. Timothy Beane tbeane@klaben.com (330)673-3139 ext 506

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